Page 241 of 458

239 Controls in detail
Useful features
Parcel net in trunk
You can hang a parcel net in the trunk. The
hooks and the parcel net in the trunk can
hold a load of up to 29.8 lbs (13.5 kg).
1Hook
Hang the parcel net on hooks1 on the
left and right sides of the trunk.
Ashtrays
Center console ashtray
1Button for disengaging ashtray
Opening ashtray
Briefly touch cover plate.
The ashtray opens automatically.Removing ashtray insert
Secure vehicle from movement by set-
ting the parking brake. Move the gear
selector lever to positionN.
Now you have more room to remove
the insert.
Push sliding button1 to the right.
The ashtray is disengaged and slides
out a short way.
Remove insert from ashtray frame.
Reinstalling the ashtray insert
Install insert by pushing back into the
frame until it engages.
!The parcel net cannot protect or suffi-
ciently secure goods in the event of an
accident.
Warning!
G
Remove front ashtray only with vehicle
standing still. Set the parking brake to se-
cure vehicle from movement. Move gear se-
lector lever to positionN. With gear selector
lever in positionN, turn off the engine.
Page 242 of 458
240 Controls in detailUseful featuresRear seat ashtray
1Latch
Opening ashtray
Pull at top of cover to open ashtray.
Removing ashtray insert
Pull latch1 to disengage ashtray in-
sert and remove it.
Reinstalling the ashtray insert
Install ashtray insert.
Close the ashtray.
Cigarette lighter
1Cigarette lighter
Switch on ignition (
page 34).
Push in cigarette lighter1.
The lighter will pop out automatically
when hot.
Warning!
G
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
When leaving the vehicle, always remove the
SmartKey or SmartKey with KEYLESS-GO*
from the starter switch, take it with you, and
lock the vehicle. Do not leave children unat-
tended in the vehicle, or with access to an
unlocked vehicle. Unsupervised use of vehi-
cle equipment may cause an accident
and/or serious personal injury.iThe lighter socket can be used to ac-
commodate electrical accessories up
to a maximum 85 W.
Page 243 of 458
241 Controls in detail
Useful features
Heated steering wheel*
The steering wheel heating warms up the
leather area of the steering wheel.
The stalk with the heated steering wheel
switch is on the lower left-hand side of the
steering wheel.
1Switching on
2Indicator lamp
3Switching offSwitching on
Switch on ignition (
page 34).
All the lamps in the instrument cluster
should come on.
Turn switch at the tip of stalk in direc-
tion of arrow1.
The steering wheel is heated. Indicator
lamp2 comes on.Switching off
Turn switch at the tip of stalk in direc-
tion of arrow3.
The steering wheel heating is turned
off. Indicator lamp2 goes out.iThe steering wheel heating does not
turn off automatically.
Page 244 of 458

242 Controls in detailUseful featuresTelephone*
Radio transmitters, such as a portable tele-
phone or a citizens band unit, should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
The external antenna must be approved by
Mercedes-Benz. Please contact an autho-
rized Mercedes-Benz Center for informa-
tion on the installation of an approved
external antenna. Refer to the radio trans-
mitter operation instructions regarding use
of an external antenna.You can take and make telephone calls us-
ing thes andt buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(
page 137).
See separate operating manual for instruc-
tions on how to use the telephone.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or serious
personal injury.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle. A driver’s
attention to the road must always be
his/her primary focus when driving. For
your safety and the safety of others, we rec-
ommend that you pull over to a safe location
and stop before placing or taking a tele-
phone call.
If you choose to use the telephone
1 while
driving, please use the hands-free device
and only use the telephone when road,
weather and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
cellular telephone while driving a vehicle.
Only operate the COMAND (Cockpit Man-
agement and Data System)
1 if road, weath-
er and traffic conditions permit.
1Observe all legal requirements.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
Page 245 of 458

243 Controls in detail
Useful features
Tele Aid
The Tele Aid system
(Telematic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three types
of response:
automatic and manual emergency
roadside assistance and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance Call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door un-
lock, and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
Information button¡. Failure to
complete either of these steps will re-
sult in a system that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Page 246 of 458

244 Controls in detailUseful featuresSystem self-check
Initially, after switching on ignition, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than ten seconds or do not come on). The
messageTELE AID MALFUNCTION
DRIVE TO WORKSHOP!appears for approximately ten seconds in
the multifunction display.Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 245) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
CONNECTING CALL
appears in the multifunction display and
the audio system is muted. When the con-
nection is established, the message
CALL
CONNECTED
appears in the multifunction
display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button do not come on dur-
ing the system self-check, or if any of these
indicators remain illuminated continuously
in red and/or the message TELE AID MALFUNCTION
DRIVE TO WORKSHOP!is displayed in the multifunction display af-
ter the system self-check, a malfunction in
the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
Page 247 of 458

245 Controls in detail
Useful features
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1SOS button
2Cover
Briefly press on cover2.
The cover will open.
Press SOS button1 briefly.
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the Re-
sponse Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
CALL FAILED
appears in the
multifunction display for approximately
ten seconds.
Should this occur, assistance must be sum-
moned by other means.
Page 248 of 458

246 Controls in detailUseful features
Wait for a voice connection to the Re-
sponse Center.
Close cover2 after the emergency
call is concluded.Roadside Assistance button• and
Information button¡
The Roadside Assistance button• and
the Information button¡ are located
below the center armrest cover.
1Information button¡
2Roadside Assistance button•Roadside Assistance button•
Press and hold the button • (for
longer than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
CONNECTING
CALL
will appear in the multifunction
display and the audio system is muted.
When the connection is established, the
message CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.