146 Controls in detailControl systemOperational readiness of CD changer
If a CD changer has been installed in the
system, it can be operated from the
COMAND system key pad located in the
center dashboard. A loaded magazine
must be installed for CD playing.Loading/unloading the CD magazine
The CD changer is located behind the cov-
er on the left hand side in the trunk.
Remove the CD changer cover.
Slide the CD changer door to the right
and press the eject button 3.
The magazine is ejected.
1CD
2CD changer
3CD tray
4CD magazine
Remove the magazine and completely
pull out the CD tray.
Place the CD in the recess of the tray,
label side up.
Push the tray into the magazine in the
direction shown by the arrow.
Push the magazine into the CD changer
in the direction shown by the arrow and
close the CD changer door.
Warning!
G
The CD changer is a Class 1 laser product.
There is a danger of invisible laser radiation
if the cover is opened or damaged.
Do not remove the cover. The CD changer
does not contain any parts which can be ser-
viced by the user. For safety reasons, have
any service work which may be necessary
performed only by qualified personnel.
iCDs which have been inserted improp-
erly or are unreadable will not be
played.
147 Controls in detail
Control system
TEL menu*
You can use the functions in the
TEL
menu
to operate your telephone, provided it is
connected to a hands-free system and
switched on.
Switch on the telephone and COMAND.
Press buttonè orÿ on the
steering wheel repeatedly until you see
the
TEL
menu in the multifunction dis-
play.Which messages will appear in the multi-
function display field depends on whether
your telephone is switched on or off:
If the telephone is off, the message in
the multifunction display is:
TEL OFF
.
If the telephone is on:
The telephone will then search for a
network. During this time the multi-
function display reads
NO SERVICE
.
As soon as the telephone has found a
network,
READY
is indicated in the mul-
tifunction display.
The standby message indicates that your
telephone is ready for use and you can op-
erate it using the control system.
Warning!
G
A driver’s attention to the road and traffic
conditions must always be his/her primary
focus when driving. For your safety and the
safety of others, we recommend that you
pull over to a safe location and stop before
making or taking a telephone call. If you
choose to use the telephone while driving,
please use the hands-free device and only
use the telephone when weather, road and
traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.
245 Controls in detail
Useful features
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1SOS button
2Cover
Briefly press on cover2.
The cover will open.
Press SOS button1 briefly.
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the Re-
sponse Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
CALL FAILED
appears in the
multifunction display for approximately
ten seconds.
Should this occur, assistance must be sum-
moned by other means.
247 Controls in detail
Useful features
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
Sign and Drive services (only available in
the USA): Services such as jump start, a
few gallons of fuel or the replacement of a
flat tire with the vehicle spare tire are ob-
tainable.Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button ¡ (for
longer than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approximately
ten seconds during the system
self-check after switching on ignition
(together with the SOS button and the
Information button¡).
See system self-check (
page 244)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is flashing con-
tinuously and no voice connection to
the Response Center was established,
the Tele Aid system could not initiate a
Roadside Assistance call (e.g. the rele-
vant cellular phone network is not
available). The message CALL FAILED
appears in the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND headunit.
248 Controls in detailUseful featuresA voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display.
Information regarding the operation of
your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on ignition (together with the SOS but-
ton and the Roadside Assistance
button•).
See System self-check (
page 244)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the Re-
sponse Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Center and have the
system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.
249 Controls in detail
Useful features
Upgrade scenario
An emergency call is possible even if other
services are active.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont on
the multifunction steering wheel or the
respective button for ending a
telephone call on the COMAND head-
unit.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND*
system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND* navigation
system (if engaged) will continue to
run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND*
unit. A pop-up window will appear in
the COMAND* display to indicate that
a Tele Aid call is in progress.
250 Controls in detailUseful featuresRemote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the trunk lid button for a minimum of
20 seconds until the SOS button is
flashing.
The message
CALL CONNECTED
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
CALL CONNECTED
will appear in
the multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk lid button was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the trunk
lid button again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 85)
and tow-away alarm (
page 87).
252 Controls in detailUseful features
iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact an authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iUSA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
This device may not cause harmful
interference, and
this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.
iCanada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject
to the following two conditions:
This device may not cause interfer-
ence, and
this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.