2005 MERCEDES-BENZ C240 Media

17 Introduction
Problems with your vehicle
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to
immediately contact an authorized Mercedes-Benz Center to have the problem diagnosed and corrected if required. If the matter is
not handled to your satisfaction, please discuss the problem with the Mercedes-Benz Center management, or if necessary contact us
at one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
Mercedes-Benz Canada Inc.
98 Vanderhoof Avenue
Toronto, Ontario, M4G 4C9

18 IntroductionReporting safety defectsFor the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act of 1966”.Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform
the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (or 366-0123 in Washington, D.C. area) or
write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor ve-
hicle safety from the Hotline.

41 Getting started
Adjusting
Adjusting steering column in or out
Move stalk forward or back in the
direction of arrow1 until a comfort-
able steering wheel position is reached
with your arms slightly bent at the
elbow.
Adjusting steering column up or down

Move stalk up or down in the direction
of arrow2.
Make sure your legs can move freely
and that all the displays (incl. malfunc-
tion and indicator lamps) on the instru-
ment cluster are clearly visible.
Mirrors
Adjust the interior and exterior rear view
mirrors before driving so that you have a
good view of the road and traffic condi-
tions.
Interior rear view mirror
Manually adjust the interior rear view
mirror.
For more information, see “Rear view mir-
rors” (
page 168).Exterior rear view mirrors
iThe memory function* (
page 106)
lets you store the setting for the
steering wheel together with the
settings for the seat position and
exterior rear view mirrors.
Warning!
G
In the case of an accident, liquid electrolyte
may escape the mirror housing if the mirror
glass breaks.
Electrolyte has an irritating effect. Do not al-
low the liquid to come into contact with
eyes, skin, clothing, or respiratory system.
In case it does, immediately flush affected
area with water, and seek medical help if
necessary.
Warning!
G
Exercise care when using the passen-
ger-side exterior rear view mirror. The mirror
surface is convex (outwardly curved surface
for a wider field of view). Objects in mirror
are closer than they appear. Check your in-
terior rear view mirror or glance over your
shoulder before changing lanes. !Electrolyte drops coming into contact
with the vehicle paint finish can only be
completely removed while in their
liquid state and by applying plenty of
water.

47 Getting started
Driving
Automatic transmission*Gearshift pattern for automatic
transmissionPPark position with gear selector lever
lock
RReverse gear
NNeutral
DDrive position
For more information, see “Automatic
transmission*” (
page 156).Starting

Make sure the gear selector lever is set
toP.

Do not depress the accelerator.

Turn the SmartKey in the starter switch
to position3 and hold until the engine
starts (
page 33).

Depress the brake pedal.
The gear selector lever lock is released.
For information on turning off the engine,
see “Turning off engine” (
page 56).Starting difficulties
If the engine does not start as described,
carry out the following steps:

Turn the SmartKey in the starter switch
to position0 and repeat starting
procedure (
page 46).
Remember that extended starting
attempts can drain the battery.

Get a jump start (
page 363).
If the engine does not start after several
starting attempts, there could be a mal-
function in the engine electronics or in the
fuel supply system.

Notify an authorized Mercedes-Benz
Center.
iYou can also use the “touch-start”
function. Turn the SmartKey in the
starter switch to position3 and release
it again immediately. The engine then
starts automatically.

52 Getting startedDrivingIntermittent wiping
Set the wiper switch to positionI.
Single wipe

Press combination switch briefly in
direction of arrow1.
The windshield wipers wipe one time
without washer fluid.Wiping with windshield washer fluid

Push combination switch in direction of
arrow1 past the resistance point.
The windshield wipers operate with
washer fluid.
For information on filling up the washer
reservoir, see “Windshield washer system
and headlamp cleaning system*”
(
page 285).
iIntermittent wiping is interrupted when
the vehicle is at a standstill and a front
door is opened.
!If anything blocks the windshield
wipers (leaves, snow, etc.), switch
them off immediately.

For safety reasons, withdraw
SmartKey from starter switch
before attempting to remove any
blockage.


Remove blockage.


Turn the windshield wipers on
again.
If windshield wipers fail to function at
all in switch positionI,


set the combination switch to the
next highest wiper speed


have the windshield wipers
checked at the nearest authorized
Mercedes-Benz Center

58 Safety and SecurityOccupant safetyIn this section you will learn the most im-
portant facts about the restraint systems
of the vehicle.
The restraint systems are

Seat belts


Emergency tensioning device


Air bags


Child seats


Child seat recognition


Lower anchors and tethers for children
(LATCH)
As independent systems, their protective
effects work in conjunction with each
other.The1 indicator lamp in the instrument
cluster (
page 24) comes on:


for about four seconds when you turn
the SmartKey in the starter switch to
position1. It then goes out briefly,
comes on again and remains lit until
you start the engine.


for about four seconds when you start
the engine by turning the SmartKey.The1 indicator lamp goes out shortly
after you start the engine. This shows that
the restraint systems are operational.
A malfunction in the system has been
detected if the1 indicator lamp:


fails to extinguish after approximately
four seconds.


does not come on at all.


comes on after the engine was started
or while driving.
For safety reasons, we strongly
recommend that you visit an authorized
Mercedes-Benz Center immediately to
have the system checked.
For more information, see “Practical hints”
(
page 307).
iFor information on infants and children
traveling with you in the vehicle and
restraint systems for infants and
children, see “Children in the vehicle”
(page 67).
iThe1 indicator lamp remains lit if
the SmartKey in the starter switch is
turned to position2 and left there. The
indicator lamp will go out when you
start the engine.

59 Safety and Security
Occupant safety
Air bags
Warning!
G
In the event that the1 indicator lamp
comes on during driving or does not come
on at all, the SRS self-check has detected a
malfunction. For your safety, we strongly
recommend that you visit an authorized
Mercedes-Benz Center immediately to have
the system checked; otherwise the SRS may
not be activated when needed in an acci-
dent, which could result in serious or fatal
injury, or it might deploy unexpectedly and
unnecessarily which could also result in
injury.
In addition, improper work on the SRS
creates a risk of rendering the SRS inopera-
tive or causing unintended air bag deploy-
ment. Work on the SRS must therefore only
be performed by qualified technicians. Con-
tact an authorized Mercedes-Benz Center.
Warning!
G
Air bags are designed to reduce the poten-
tial of injury and fatality in certain frontal
impacts (front air bags), or side impacts
(side impact air bags and head protection
window curtain air bags). However, no sys-
tem available today can totally eliminate in-
juries and fatalities.
The activation of the air bags temporarily
releases a small amount of dust from the
air bags. This dust, however, is neither inju-
rious to your health, nor does it indicate a
fire in the vehicle. The dust might cause
some temporary breathing difficulty for peo-
ple with asthma or other breathing trouble.
To avoid this, you may wish to get out of the
vehicle as soon as it is safe to do so. If you
have any breathing difficulty but cannot get
out of the vehicle after the air bag inflates,
then get fresh air by opening a window or
door.
Warning!
G
To reduce the risk of injury when the front
air bags inflate, it is very important for the
driver and front passenger to always be in a
properly seated position and to wear your
seat belts.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the backrest. Fasten
your seat belt and make sure that it is prop-
erly positioned on your body.
Since the air bag inflates with considerable
speed and force, a proper seating and hands
on steering wheel position will help to keep
you at a safe distance from the air bag.
Occupants who are unbelted, out of position
or too close to the air bag can be seriously
injured by an air bag as it inflates with great
force in the blink of an eye:

Sit properly belted in a nearly upright
position with your back against the seat
backrest.


80 Safety and SecurityDriving safety systems
For more information, see “Practical hints”
(page 306) and (
page 312).Switching off the ESP
To improve the vehicle's traction, turn off
the ESP in driving situations where it would
be advantageous to have the drive wheels
spin and thus cut into surfaces for better
grip such as:


starting out on slippery surfaces and in
deep snow in conjunction with snow
chains


in sand or gravel
Warning!
G
The ESP cannot prevent the natural laws of
physics from acting on the vehicle, nor can
it increase the traction afforded. The ESP
cannot prevent accidents, including those
resulting from excessive speed in turns or
hydroplaning. Only a safe, attentive, and
skillful driver can prevent accidents. The
capabilities of an ESP equipped vehicle must
never be exploited in a reckless or danger-
ous manner which could jeopardize the
user’s safety or the safety of others.iThe ESP will only function properly if
you use wheels of the recommended
tire size (
page 380).
!Vehicles without 4MATIC:
Because of the ESP’s automatic
operation, the engine must be shut off
(SmartKey in starter switch position0
or1) when

the parking brake is being tested on
a brake test dynamometer


the vehicle is being towed with the
front axle raised
Active braking action through the ESP
may otherwise seriously damage the
brake system.
For information on vehicles with
4MATIC, see “Four wheel electronic
traction system (4MATIC) with the
ESP” (
page 82).
Warning!
G
The ESP should not be switched off during
normal driving other than in the circum-
stances described below. Disabling of the
system will reduce vehicle stability in stan-
dard driving maneuvers.!Turn on the ESP immediately if the
aforementioned circumstances do not
apply anymore.