2005 MAZDA MODEL SPEED MX-5 MIATA phone

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NOTE
l(U.S.A.)
This device complies with part 15 of
the FCC Rules. Operation is subject
to the following two conditions: (1)
This device may not cause harmful
interference, and (2) this device must
accept any interference received,
including interference that may cause
undesired operation.
l(CANADA)
This device complies with RSS-210
of Industry CANADA. Operation is
subject to the following two
conditions: (1) this device may not
cause interference, and (2) this
device must accept any interference,
including interference that may cause
undesired operation of the device.
qImmobilizer System Warning
Light
If the immobilizer system is working
properly, the light will come on when the
ignition switch is turned to the ON or
START position. The light will go out
when confirmation by the immobilizer
system is completed.
If the light flashes rapidly, fails to come
on, or comes on and stays on, it indicates
a system malfunction. If any of these
occur, contact an Authorized Mazda
Dealer as soon as possible.
NOTE
lIf the warning light comes on and
stays on when the ignition switch is
turned to the ON position, the engine
will not start.
lSignals from a TV or radio station, or
from a transceiver or a mobile
telephone, could interfere with your
immobilizer system. If you are using
the proper key and your engine fails
to start, check the warning light. If it
is flashing, remove the ignition key
and wait 2 seconds or more, then
reinsert it and try starting the engine
again. If it doesn't start after 3 or
more tries, contact an Authorized
Mazda Dealer.
lIf the warning light flashes
continuously while you are driving,
don't shut off the engine. Go to an
Authorized Mazda Dealer and have
it checked. If you shut off the engine
while the light is flashing you won't
be able to restart it.
lSince the electronic codes are reset
when repairing the immobilizer
system, the keys are needed. Bring
all the existing keys to an Authorized
Mazda Dealer.
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Knowing Your Mazda
Security System
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Antenna
qPower Antenna
The antenna automatically rises when the
radio is turned on, and lowers when it is
turned off.
CAUTION
lTo prevent damaging the antenna,
retract it before entering a car wash
facility or passing beneath a low
overhead clearance.
lMake sure no one is near the antenna
before turning on the radio to
prevent injury or damage to the
antenna.
Operating Tips for Audio
System
WARNING
Do Not Adjust Audio While Driving
the Vehicle:
Adjusting the audio while driving the
vehicle is dangerous as it could
distract your attention from the vehicle
operation which could lead to a
serious accident. Always adjust the
audio while the vehicle is stopped.
CAUTION
For the purposes of safe driving, adjust
the audio volume to a level that allows
you to hear sounds outside of the
vehicle.
NOTE
lDo not use the audio for long periods
of time while the engine is off.
Otherwise the battery could go dead.
lIf a digital cellular phone or CB
radio is used in or near the vehicle, it
could cause noise to occur from the
audio system, however, this does not
indicate that the system has been
damaged.
Interior Comfort
Audio System
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9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ..................................................................... 9-2Customer Assistance (U.S.A.) .................................................. 9-2
Customer Assistance (Canada) ................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8 Importer/Distributor .................................................................. 9-8
Distributor in Each Area ........................................................... 9-8
Warranty ....................................................................................... 9-9 Warranties for Your Mazda ....................................................... 9-9
Outside the United States ........................................................ 9-10
Outside Canada ....................................................................... 9-11
Add-On Non-Genuine Parts and Accessories ......................... 9-12
Cell Phones .................................................................................. 9-13 Cell Phones Warning ............................................................... 9-13
Uniform Tire Quality Grading System (UTQGS) .................... 9-14 Uniform Tire Quality Grading System (UTQGS) ................... 9-14
Reporting Safety Defects ............................................................ 9-16 Reporting Safety Defects (U.S.A.) .......................................... 9-16
Reporting Safety Defects (Canada) ......................................... 9-17
Service Publications .................................................................... 9-18 Service Publications ................................................................ 9-18
9-1
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
By email at: www.mazdaUSA.com (Click the TALK TO US link at the top of the home
page).
Answers to many of your Frequently Asked Questions (FAQs), including how to locate or
contact a local Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels ”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
9-4
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety system; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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Customer Information and Reporting Safety Defects
Warranty
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Cell Phones Warning
WARNING
Use of Cell Phones and Other Devices by Driver:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of
these devices will cause the driver to be distracted and could lead to a serious accident.
If a passenger is unable to use the device, pull off the right-of-way to a safe area
before use. If use of a cell phone is necessary despite this warning, use a hands-free
system to at least leave the hands free to drive the vehicle. Never use a cell phone or
other electrical devices while the vehicle is moving and, instead, concentrate on the
full-time job of driving.
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your country.
Customer Information and Reporting Safety Defects
Cell Phones
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