2005 MAZDA MODEL 3 HATCHBACK phone

Black plate (93,1)
NOTE
lIf the security indicator light comes
on and stays on when the ignition
switch is turned to the ON position,
the engine will not start.
lSignals from a TV or radio station, or
from a transceiver or a mobile
telephone, could interfere with your
immobilizer system. If you are using
the proper key and your engine fails
to start, check the security indicator
light. If it is flashing, remove the
ignition key and wait 2 seconds or
more, then reinsert it and try starting
the engine again. If it doesn't start
after 3 or more tries, contact an
Authorized Mazda Dealer.
lIf the security indicator light flashes
continuously while you are driving,
don't shut off the engine. Go to an
Authorized Mazda Dealer and have
it checked. If you shut off the engine
while the light is flashing you won't
be able to restart it.
lSince the electronic codes are reset
when repairing the immobilizer
system, the keys are needed. Bring
all the existing keys to an Authorized
Mazda Dealer.
qMaintenance
If you have a problem with the
immobilizer system or the key, consult an
Authorized Mazda Dealer.
NOTE
lThe keys carry a unique electronic
code. For this reason, and to assure
your safety, obtaining replacement
key requires some waiting time.
They are only available through an
Authorized Mazda Dealer.
lAlways keep a spare key, in case one
is lost. If a key is lost, contact an
Authorized Mazda Dealer as soon as
possible.
lIf you lose a key, an Authorized
Mazda Dealer will reset the
electronic codes of your remaining
keys and immobilizer system. Bring
all the remaining keys to an
Authorized Mazda Dealer to reset.
Starting the vehicle with a key that
has not been reset is not possible.
qModification and Add-On
Equipment
Mazda cannot guarantee the immobilizer
system's operation if the system has been
modified or if any add-on equipment has
been installed to it.
CAUTION
To avoid damage to your vehicle, do
not modify the system or install any
add-on equipment to it.
Knowing Your Mazda
Security System
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Antenna
qDetachable Type
To remove the antenna, turn it
counterclockwise.
To install the antenna, turn it clockwise.
Make sure the antenna is securely
installed.
RemoveInstall
CAUTION
To prevent damage to the antenna,
remove it before entering a car wash
facility or passing beneath a low
overhead clearance.
NOTE
When leaving your vehicle unattended,
we recommend that you remove the
antenna and store it inside the vehicle.
Operating Tips for Audio
System
WARNING
Do Not Adjust Audio While Driving
the Vehicle:
Adjusting the audio while driving the
vehicle is dangerous as it could
distract your attention from the vehicle
operation which could lead to a
serious accident. Always adjust the
audio while the vehicle is stopped.
CAUTION
For the purposes of safe driving, adjust
the audio volume to a level that allows
you to hear sounds outside of the
vehicle.
NOTE
lDo not use the audio for long periods
of time while the engine is off.
Otherwise the battery could go dead.
lIf a digital cellular phone or CB
radio is used in or near the vehicle, it
could cause noise to occur from the
audio system, however, this does not
indicate that the system has been
damaged.
6-10
Interior Comfort
Audio System
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Form No.8T97-EC-04J

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9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ..................................................................... 9-2
Customer Assistance (U.S.A.) .................................................. 9-2
Customer Assistance (Canada) ................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ........................................................... 9-8
Warranty ....................................................................................... 9-9
Warranties for Your Mazda ....................................................... 9-9
Outside the United States ........................................................ 9-10
Outside Canada ....................................................................... 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones .................................................................................. 9-14
Cell Phones Warning ............................................................... 9-14
Type Approval of Equipment .................................................... 9-15
Type Approval of Equipment .................................................. 9-15
Uniform Tire Quality Grading System (UTQGS) .................... 9-16
Uniform Tire Quality Grading System (UTQGS) ................... 9-16
Reporting Safety Defects ............................................................ 9-18
Reporting Safety Defects (U.S.A.) .......................................... 9-18
Reporting Safety Defects (Canada) ......................................... 9-19
Service Publications .................................................................... 9-20
Service Publications ................................................................ 9-20
9-1
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of three ways.
By email at: www.mazdaUSA.com (Click the TALK TO US link at the top of the home
page).
Answers to many of your Frequently Asked Questions (FAQs), including how to locate or
contact a local Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8T97-EC-04J

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By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Information and Reporting Safety Defects
Customer Assistance
9-3
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
9-4
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8T97-EC-04J

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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
9-7
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety system; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
9-13
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