2005 GMC JIMMY Windshield

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location
Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

A
About Driving Your Vehicle.................................... ii
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-56
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-90
Air Cleaner/Filter, Engine.................................5-17
Air Conditioning..............................................3-20
Airbag
Readiness Light..........................................3-27
Airbag Sensing and Diagnostic Module (SDM)...... 7-9
Airbag System................................................1-50
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-56
How Does an Airbag Restrain?......................1-54
Servicing Your Airbag-Equipped Vehicle..........1-56
What Makes an Airbag Inate?......................1-54
What Will You See After an Airbag Inates?....1-54
When Should an Airbag Inate?....................1-53
Where Are the Airbags?...............................1-52
AM-FM Radio.................................................3-43
Antenna, Fixed Mast.......................................3-79
Anti-Lock Brake System (ABS)........................... 4-8
Anti-Lock Brake, System Warning Light..............3-30
Appearance Care............................................5-81
Aluminum Wheels........................................5-86
Care of Safety Belts....................................5-84
Chemical Paint Spotting...............................5-87
Cleaning Exterior Lamps/Lenses....................5-85Appearance Care (cont.)
Fabric/Carpet..............................................5-81
Finish Care.................................................5-85
Finish Damage............................................5-87
Glass Surfaces............................................5-84
Instrument Panel.........................................5-83
Interior Plastic Components...........................5-83
Leather......................................................5-83
Sheet Metal Damage...................................5-87
Tires..........................................................5-87
Underbody Maintenance...............................5-87
Vehicle Care/Appearance Materials................5-88
Vinyl..........................................................5-83
Washing Your Vehicle...................................5-84
Weatherstrips..............................................5-84
Windshield, Backglass, and Wiper Blades.......5-86
Wood Panels..............................................5-83
Ashtrays........................................................3-19
Audio System(s).............................................3-41
AM-FM Radio.............................................3-43
Care of Your Cassette Tape Player................3-78
Care of Your CD Player...............................3-79
Care of Your CDs........................................3-79
Fixed Mast Antenna.....................................3-79
Radio with Cassette and CD.........................3-54
Radio with CD............................................3-46
Radio with Six-Disc CD................................3-67
Setting the Time for Radios with Radio
Data Systems (RDS)................................3-42
1

Child Restraints
Center Seat Positions..................................1-49
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed for
the LATCH System...................................1-44
Securing a Child Restraint in a Rear
Outside Seat Position...............................1-45
Securing a Child Restraint in the Right
Front Seat Position...................................1-47
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-19
Cleaning
Aluminum Wheels........................................5-86
Exterior Lamps/Lenses.................................5-85
Fabric/Carpet..............................................5-81
Finish Care.................................................5-85
Glass Surfaces............................................5-84
Instrument Panel.........................................5-83
Interior Plastic Components...........................5-83
Leather......................................................5-83
Tires..........................................................5-87
Underbody Maintenance...............................5-87
Vinyl..........................................................5-83
Washing Your Vehicle...................................5-84
Weatherstrips..............................................5-84Cleaning (cont.)
Windshield, Backglass, and Wiper Blades.......5-86
Wood Panels..............................................5-83
Climate Control System...................................3-20
Outlet Adjustment........................................3-22
Clutch, Hydraulic.............................................5-23
Comfort Guides, Rear Safety Belt.....................1-26
Content Theft-Deterrent....................................2-18
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-54
Convenience System, Rear..............................2-55
Coolant
Engine Temperature Gage............................3-31
Heater, Engine............................................2-24
Cooling System..............................................5-28
Cruise Control Lever.......................................3-11
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
3

D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-3
Doing Your Own Service Work........................... 5-4
Dome Lamps.................................................3-18
Door
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks............... 2-9
Rear Door Security Locks.............................2-11
Driver
Position, Safety Belt.....................................1-14
Driver Behavior................................................ 4-2
Driver Information Center (DIC).........................3-39
Driving
At Night.....................................................4-28
City...........................................................4-32
Defensive..................................................... 4-3
Drunken....................................................... 4-4
Environment................................................. 4-2
Freeway.....................................................4-33
Hill and Mountain Roads..............................4-36
In Rain and on Wet Roads...........................4-30
Recovery Hooks..........................................4-43
Rocking Your Vehicle to Get it Out.................4-42
Winter........................................................4-38
E
Electrical System
Add-On Equipment......................................5-90
Engine Compartment Fuse Block...................5-92
Fuses and Circuit Breakers...........................5-90
Headlamps.................................................5-90
Instrument Panel Fuse Block.........................5-91
Power Windows and Other Power Options......5-90
Windshield Wiper Fuses...............................5-90
Engine
Air Cleaner/Filter.........................................5-17
Battery.......................................................5-38
Check and Service Engine Soon Light............3-31
Coolant......................................................5-24
Coolant Heater............................................2-24
Coolant Temperature Gage...........................3-31
Cooling System Inspection............................6-31
Engine Compartment Overview......................5-12
Exhaust.....................................................2-40
Fan Noise..................................................5-33
Oil .............................................................5-13
Overheating................................................5-26
Starting......................................................2-23
Entry Lighting.................................................3-18
Event Data Recorders (EDR)............................. 7-9
Exit Lighting...................................................3-18
Extender, Safety Belt.......................................1-28
Exterior Lamps...............................................3-14
4

F
Filter
Engine Air Cleaner......................................5-17
Finish Damage...............................................5-87
Fixed Mast Antenna........................................3-79
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-66
Flat Tire, Changing.........................................5-67
Flat Tire, Storing.............................................5-76
Fluid
Automatic Transmission................................5-19
Manual Transmission....................................5-22
Power Steering...........................................5-34
Windshield Washer......................................5-34
Fog Lamps....................................................3-17
Four-Wheel Drive....................................2-30, 5-44
Front Axle......................................................5-45
Front Reading Lamps......................................3-19
Front Storage Area.........................................2-52
Fuel............................................................... 5-5
Additives...................................................... 5-6
California Fuel.............................................. 5-6
Filling a Portable Fuel Container....................5-10
Filling Your Tank........................................... 5-8
Fuels in Foreign Countries.............................. 5-7
Gage.........................................................3-38
Gasoline Octane........................................... 5-5Fuel (cont.)
Gasoline Specications.................................. 5-5
Low Warning Light.......................................3-38
System Inspection.......................................6-31
Fuses
Engine Compartment Fuse Block...................5-92
Fuses and Circuit Breakers...........................5-90
Instrument Panel Fuse Block.........................5-91
Windshield Wiper.........................................5-90
G
Gage
Check Gages Warning Light..........................3-37
Engine Coolant Temperature.........................3-31
Fuel..........................................................3-38
Oil Pressure...............................................3-34
Speedometer..............................................3-26
Tachometer.................................................3-26
Voltmeter Gage...........................................3-28
Garage Door Opener.......................................2-45
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-5
Gate Ajar Light...............................................3-37
Glove Box.....................................................2-49
GM Mobility Reimbursement Program.................. 7-5
5

V
Vehicle
Control........................................................ 4-6
Damage Warnings........................................... iv
Design......................................................... 4-3
Parking Your...............................................2-39
Symbols......................................................... iv
Vehicle Data Collection and Event Data
Recorders.................................................... 7-9
Vehicle Identication
Number (VIN).............................................5-89
Service Parts Identication Label...................5-89
Vehicle Personalization
Memory Seat..............................................2-59
Ventilation Adjustment......................................3-22
Visors...........................................................2-18
Voltmeter Gage..............................................3-28
W
Warning Lights, Gages and Indicators................3-23
Warnings
Hazard Warning Flashers............................... 3-6
Other Warning Devices.................................. 3-6
Safety and Symbols......................................... iii
Vehicle Damage.............................................. ivWheels
Alignment and Tire Balance..........................5-64
Replacement...............................................5-64
Where to Put the Restraint...............................1-38
Windows.......................................................2-16
Power........................................................2-17
Swing-Out Windows.....................................2-18
Windshield
Backglass, and Wiper Blades, Cleaning..........5-86
Windshield Washer
Fluid..........................................................5-34
Windshield Wiper
Blade Replacement......................................5-51
Fuses........................................................5-90
Windshield Wipers......................................... 3-9
Winter Driving................................................4-38
Y
Your Driving, the Road, and Your Vehicle............. 4-2
Your Vehicle and the Environment....................... 6-2
13