
RDS Messages
INFO (Information):If the current station has a
message, INFO will appear on the display. Press this
button to see the message. The message may display
the artist, song title, call in phone numbers, etc.
If the entire message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message, press and release the INFO
button. A new group of words will appear on the display
after every press of this button. Once the complete
message has been displayed, INFO will disappear from
the display until another new message is received.
The last message can be displayed by pressing
the INFO button. You can view the last message
until a new message is received or a different station
is tuned to.
Radio Messages
CAL ERR (Calibration Error):The audio system
has been calibrated for your vehicle from the factory.
If CAL ERR appears on the display, it means that
the radio has not been con gured properly for the
vehicle and must be returned to your GM dealer
for service.
LOCKED:This message is displayed when the
THEFTLOCK
®system has locked up. Take the vehicle
to your GM dealer for service.
If any error occurs repeatedly, or if an error cannot be
corrected, contact your GM dealer.
3-109

CD Messages
CHECK CD:If this message appears on the display
and/or the CD comes out, it could be for one of the
following reasons:
It is very hot. When the temperature returns to
normal, the CD should play.
You are driving on a very rough road. When the
road becomes smoother, the CD should play.
The CD is dirty, scratched, wet, or upside down.
The air is very humid. If so, wait about an hour
and try again.
There may have been a problem while burning
the CD.
The label may be caught in the CD player.
If the CD is not playing correctly, for any other reason,
try a known good CD.
If any error occurs repeatedly or if an error cannot be
corrected, contact your GM dealer. If the radio displays
an error message, write it down and provide it to
your GM dealer when reporting the problem.
Navigation/Radio System
Your vehicle may have a navigation radio system that
includes Radio Data System (RDS) with Program
Type (PTY) selections that will seek out the kind of
music you want to listen to and XM™ Satellite Radio
Service capabilities (if equipped). The radio can
also communicate with the navigation system to
broadcast announcements on traffic, weather, and
emergency alert communications. For information on
how to use this system, see the “Navigation System”
manual.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio, cassette tapes, or CDs. However,
the rear seat passengers can only control the sources
that the front seat passengers are not listening to.
For example, rear seat passengers may listen to and
control cassette tapes or CDs through the headphones
while the driver listens to the radio through the front
speakers. The rear seat passengers have control of the
volume for each set of headphones.
3-117

The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch the
source for the main radio to a remote source, the RSA will
not be able to control the source. You can operate the
rear seat audio when the main radio is off.
P(Power):Press this button to turn the system on or
off. The rear speakers will be muted when the power
is turned on unless you have a Bose
®equipped vehicle.
u(Volume):Turn this knob to increase or to
decrease the volume. The left volume knob controls
the left headphones and the right volume knob controls
the right headphones.SRCE (Source):Press this button to select a source:
radio, cassette tape, or CD. The inactive tape or CD will
remain safely inside the radio for future listening.
SEEK:Press this button to go to the next station
and stay there. The display will show the selection.
This function is inactive if the front seat passengers are
listening to the radio.
To scan preset stations, press and hold the SEEK
button. The radio will go to a preset station, play for a
few seconds, then go the next preset station. The
display will show the selections. This function is inactive
if the front seat passengers are listening to the radio.
When a cassette tape is playing, press the SEEK button
to go to the next selection on the tape. Press and
hold the SEEK button to go to the other side of the tape.
This function is inactive if the front seat passengers
are listening to a cassette tape.
When a CD is playing, press the SEEK button to go to
the next track on the CD. This function is inactive if
the front seat passengers are listening to a CD.
When a CD is playing in the six-disc CD player, press
and hold the SEEK button for 2 seconds to go you to the
next CD, if multiple CDs are loaded. This function is
inactive if the front seat passengers are listening
to a CD.
3-118

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-7.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver,
in both city and rural driving. You never know when the
vehicle in front of you is going to brake or turn suddenly.
Defensive driving requires that a driver concentrate
on the driving task. Anything that distracts from
the driving task — such as concentrating on a cellular
telephone call, reading, or reaching for something on the
oor — makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
4-2

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re ections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle
can be carried away. As little as six inches of
owing water can carry away a smaller
vehicle. If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-55.
4-32

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event
Data Recorders..........................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Speci c vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your speci c vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-4