
GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
month period)
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 35 miles (56.3 km) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents, are covered (some
exclusions apply, such as impound towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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Roadside Emergencies
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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Roadside Emergencies
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
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Customer Assistance
173

Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Using fuel blended with alcohol may lower fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Four-wheel-drive operation (if equipped) is less fuel efficient than
two-wheel-drive operation.
•Close windows for high speed driving.
EPA window sticker
Every new vehicle should have the EPA window sticker. Contact your
dealer if the window sticker is not supplied with your vehicle. The EPA
window sticker should be your guide for the fuel economy comparisons
with other vehicles.
It is important to note the box in the lower left corner of the window
sticker. These numbers represent the Range of MPG (L/100 km)
expected on the vehicle under optimum conditions. Your fuel economy
may vary depending upon the method of operation and conditions.
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Maintenance and Specifications
203

Remote entry system .................65
illuminated entry ......................68
locking/unlocking doors ...........62
opening the trunk .....................66
Roadside assistance ..................149
S
Safety Belt Maintenance ............86
Safety belts
(see Safety restraints) .........77–81
Safety Canopy .............................95
Safety defects, reporting ..........175
Safety restraints ....................77–81
belt minder ...............................82
extension assembly ..................86
for adults .............................78–81
for children .........................97–98
safety belt maintenance ...........86
warning light and chime ..........82
Safety seats for children ..........100
Seat belts
(see Safety restraints) ...............77
Seats ............................................74
child safety seats ....................100
Select Shift Transmission
(SST) shifter .............................146
Servicing your vehicle ..............182
Setting the clock
AM/FM/In-dash 6 CD ................18
Spark plugs,
specifications .............209, 213–214
Specification chart,
lubricants ...........................212–213
Speed control ..............................42
Starting your vehicle ........136–138
jump starting ..........................160Steering
speed sensitive .......................143
Steering wheel
controls ......................................45
tilting .........................................39
T
Tilt steering wheel ......................39
Tires ...........................109–110, 114
alignment ................................127
care ..........................................126
changing ..........................114, 116
checking the pressure ............112
inspecting and inflating .........111
label .........................................125
replacing ..................................114
rotating ....................................128
safety practices .......................127
sidewall information ...............120
snow tires and chains ............129
spare tire .........................114–115
terminology .............................110
tire grades ...............................110
treadwear ........................109, 126
Towing .......................................134
recreational towing .................135
trailer towing ..........................134
wrecker ....................................166
Traction control ........................141
Transmission .............................143
brake-shift interlock (BSI) ....143
fluid, checking and adding
(automatic) .............................207
fluid, refill capacities ..............210
lubricant specifications ..212–213
Trunk ...........................................63
remote release ....................42, 66
Turn signal ..................................30
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Index
223

V
Vehicle dimensions ...................214
Vehicle Identification Number
(VIN) ..........................................216
Vehicle loading ..........................130
Ventilating your vehicle ...........139
W
Warning lights (see Lights) .......10Washer fluid ..............................185
Water, Driving through
.............148
Windows
power
.........................................40
Windshield washer fluid and
wipers
..........................................38
checking and adding fluid
.....185
replacing wiper blades
.............38
Wrecker towing
.........................166
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Index
224