from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Customer Assistance
176
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in theScheduled Maintenance Guide. The
coolant concentration should be maintained at 50/50 coolant and distilled
water, which equates to a freeze point of -34ÉF (-36ÉC). Coolant
concentration testing is possible with a hydrometer or antifreeze tester
(such as the Rotunda Battery and Antifreeze Tester, 014±R1060). The
level of coolant should be maintained at the ªFULL COLDº level or
within the ªCOLD FILL RANGEº in the coolant reservoir. If the level falls
below, add coolant per the instructions in theAdding engine coolant
section.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -34ÉF (-36ÉC).
²Boiling protection up to 265ÉF (129ÉC).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
198
If your vehicle has a leak in the exhaust system, a road tire or the spare
tire may be exposed to hot exhaust temperatures requiring the tire to be
replaced.
Tire Replacement Requirements
Your vehicle is equipped with tires designed to provide safe ride and
handling capability.
Only use replacement tires and wheels that are the same size
and type (such as P-metric versus LT-metric or all-season versus
all-terrain) as those originally provided by Ford. Use of any tire or
wheel not recommended by Ford can affect the safety and
performance of your vehicle, which could result in an increased risk of
loss of vehicle control, vehicle rollover, personal injury and death.
Additionally the use of non-recommended tires and wheels could cause
steering, suspension, axle or transfer case/power transfer unit failure. If
you have questions regarding tire replacement, see an authorized Ford
or Lincoln/Mercury dealer.
Make sure all tires and wheels on the vehicle are of the same size, type,
tread design, brand, load-carrying capacity and speed rating because it
can affect the safety and performance of your vehicle, which could result
in an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
You should replace the spare tire when you replace the other road tires
due to the aging of the spare tire.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
²Observe posted speed limits
²Avoid fast starts, stops and turns
²Avoid potholes and objects on the road
²Do not run over curbs or hit the tire against a curb when parking
If your vehicle is stuck in snow, mud, sand, etc.,do notrapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
Tire explosions can cause death, personal injury or property
damage. Do not allow anyone to stand near, directly ahead or
behind the spinning tire.
Maintenance and Specifications
229
recommendations ...................195
refill capacities ........................232
specifications ..................234±235
Exhaust fumes ..........................134
F
Flexible Fuel Vehicle (FFV) ....203
Floor mats ...................................69
Fluid capacities .........................232
Fuel ............................................203
calculating fuel economy .60, 209
cap ...........................................205
capacity ...................................232
choosing the right fuel ...........206
comparisons with EPA fuel
economy estimates .................211
detergent in fuel .....................208
filling your vehicle
with fuel ..................203, 205, 209
filter, specifications ........208, 231
fuel pump shut-off switch .....151
improving fuel economy ........209
octane rating ...........207, 235±236
quality ......................................207
running out of fuel .................208
safety information relating to
automotive fuels .....................203
Fuel - flex fuel vehicle
(FFV) .........................203, 206±207
Fuses ..........................................153
G
Garage Door Opener
(see Homelink wireless control
system) ........................................54
Gas cap (see Fuel cap) ............205
Gas mileage
(see Fuel economy) .................209Gauges .........................................13
H
Hazard flashers .........................151
Headlamps ...................................30
aiming ........................................32
autolamp system .......................30
bulb specifications ....................35
daytime running lights .............30
flash to pass ..............................31
high beam .................................31
replacing bulbs .........................37
turning on and off ....................30
Heating
heating and air conditioning
system .................................24, 26
Homelink wireless control
system ..........................................54
Hood ..........................................188
I
Ignition .......................130, 235±236
Infant seats
(see Safety seats) .....................120
Inspection/maintenance
(I/M) testing ..............................213
Instrument panel
cleaning ...................................184
cluster ........................................10
lighting up panel
and interior ...............................31
J
Jack ............................................159
positioning ...............................159
storage .....................................159
Jump-starting your vehicle ......165
Index
245