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Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
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details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
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For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems—such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are
non-Genuine Ford Accessories added to the vehicle by the dealer or
the owner may adversely affect battery performance and durability.
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A
Accessory delay ..........................65
Air bag supplemental restraint
system ........................................128
and child safety seats ............129
disposal ....................................131
driver air bag ..................129–130
indicator light .........................131
operation .........................129–130
passenger air bag ...........129–130
Air cleaner filter ...............288, 290
Air conditioning ....................39, 42
Ambulance packages ....................7
Antifreeze
(see Engine coolant) ................265
Anti-lock brake system
(see Brakes) ..............................196
Armrests ....................................105
Audio system
(see Radio) ..........18, 20, 23, 26, 30
Automatic transmission
driving an automatic
overdrive .................................202
fluid, adding ............................283
fluid, checking ........................283
fluid, refill capacities ..............291
fluid, specification ..................297
Axle
lubricant specifications ..295, 297
refill capacities ........................291
traction lok ..............................198
B
Battery .......................................263
acid, treating emergencies .....263
jumping a disabled battery ....232
maintenance-free ....................263replacement, specifications ...290
servicing ..................................263
Bed extender ..............................87
Brakes ........................................195
anti-lock ...................................196
anti-lock brake system (ABS)
warning light ...........................196
fluid, checking and adding ....282
fluid, refill capacities ..............291
fluid, specifications .........295, 297
lubricant specifications ..295, 297
parking ....................................197
shift interlock ..................199–200
Bulbs ............................................52
C
Capacities for refilling fluids ....291
Cell phone use ............................63
Certification Label ....................302
Changing a tire .........................158
Child safety restraints ..............135
child safety belts ....................135
Child safety seats ......................138
attaching with tether straps ..145
in front seat ....................139, 142
in rear seat ..............139, 142, 145
Cleaning your vehicle
engine compartment ..............248
instrument panel ....................251
interior .....................................251
interior trim ............................251
plastic parts ............................250
safety belts ..............................251
washing ....................................247
waxing .....................................247
wheels ......................................248
wiper blades ............................250
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Index
Index
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