2005 FORD EXCURSION phone

before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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Market:USA_English(fus)
Customer Assistance
215

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
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Customer Assistance
217

•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems—such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are
non-Genuine Ford Accessories added to the vehicle by the dealer or
the owner may adversely affect battery performance and durability.
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Market:USA_English(fus)
Accessories
267

A
Accessory delay ..........................66
Air bag supplemental restraint
system ........................................117
and child safety seats ............119
description ..............................117
disposal ....................................121
driver air bag ..........................119
indicator light .........................121
operation .................................119
passenger air bag ...................119
Air cleaner filter ...............253–255
Air conditioning ..........................45
Antifreeze
(see Engine coolant) ................233
Anti-lock brake system
(see Brakes) ......................172–173
Audio system (see Radio) ...17, 21
Automatic transmission
driving an automatic
overdrive .........................177, 179
fluid, adding ............................250
fluid, checking ........................250
fluid, refill capacities ..............256
fluid, specification ..................262
Auxiliary power point .................64
Axle
lubricant specifications ..259, 262
refill capacities ........................256
traction lok ..............................175
B
Battery .......................................231
acid, treating emergencies .....231
jumping a disabled battery ....204
maintenance-free ....................231
replacement, specifications ...255servicing ..................................231
BeltMinder .................................112
Brakes ........................................172
anti-lock ...........................172–173
anti-lock brake system (ABS)
warning light ...........................172
fluid, checking and adding ....250
fluid, refill capacities ..............256
fluid, specifications .........259, 262
lubricant specifications ..259, 262
parking ....................................173
shift interlock ..........................176
Break-in period .............................5
Bulbs ............................................54
C
Capacities for refilling fluids ....256
Cargo net .....................................82
Cell phone use ............................81
Certification Label ....................263
Changing a tire .........................140
Child safety restraints ..............122
child safety belts ....................122
Child safety seats ......................124
attaching with tether straps ..128
in front seat ............................126
in rear seat ..............................126
Cleaning your vehicle
engine compartment ..............220
instrument panel ....................222
interior .....................................222
interior trim ............................222
plastic parts ............................221
safety belts ..............................222
washing ....................................219
waxing .....................................219
wheels ......................................220
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2005 U137 Excursion(hdw), Owners Guide (post-2002-fmt)(own2002),
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Index
Index
268