Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
MOON ROOF (IF EQUIPPED)
To operate the moon roof:
•The moon roof is equipped with
an automatic, one-touch, express
opening feature. Press and
release the rear portion of the
control. To stop motion at any
time during the one-touch
opening, press the control a
second time.
•To close, press and hold the front portion of the control.
To operate the moon roof vent position:
•To open, press and hold the front portion of the control. This will
open the vent.
•To close, press and hold the rear portion of the control.
Note:If the battery is disconnected, discharged, or a new battery is
installed, the moon roof needs to be opened to the vent position to reset
the moon roof positions.
If you open and close the moon roof repeatedly, the moon roof motor
may overheat and shut down for 45 seconds while the motor cools.
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the seatback, with their feet comfortably extended on the floor while the
vehicle is still in motion. Sitting improperly can increase the chance of
injury in a crash event. For example, if an occupant slouches, lies down,
turns sideways, sits forward, leans forward or sideways, or puts one or
both feet up, the chance of injury during a crash is greatly increased.
Sitting improperly out of position or with the seat back reclined
too far can take off weight from the seat cushion and affect the
decision of the passenger sensing system, resulting in serious injury or
death in a crash. Always sit upright against your seatback, with your
feet on the floor.
In case there is a problem with the passenger sensing system, the airbag
readiness light in the instrument cluster will stay lit. Do NOT attempt to
repair or service the system; take your vehicle immediately to the dealer.
If it is necessary to modify an advanced front air bag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in the Customer
Assistance section of this Owner’s Guide.
Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the status of the system. Refer toAir bag readinesssection in
theInstrument clusterchapter. Routine maintenance of the air bag is
not required.
A difficulty with the system is indicated by one or more of the following:
•The readiness light will either
flash or stay lit.
•The readiness light will not
illuminate immediately after
ignition is turned on.
•A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and/or light are repaired.
If any of these things happen, even intermittently, have the SRS serviced
at your dealership or by a qualified technician immediately. Unless
serviced, the system may not function properly in the event of a
collision.
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
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from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
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Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
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In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
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Wheels
Interior style
Cell phone holders
Electrochromatic compass/temperature interior mirrors
Floor mats
Interior trim kits
Leather wrapped steering wheels
Scuff plates
Lifestyle
Bike racks
Cargo organization and management
Engine block heaters and blankets
Rear seat entertainment systems
Towing mirrors
Trailer hitches, wiring harnesses and accessories
Peace of mind
Airbag anti-theft locks
First aid and safety kits
Full vehicle covers
Locking gas cap
Navigation systems
Remote start
Vehicle security systems
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A
Accessory delay ..........................53
Air bag supplemental
restraint system ........109–110, 116
and child safety seats ............111
description ......................110, 116
disposal ....................................119
driver air bag ..................112, 117
indicator light .................115, 118
operation .........................112, 117
passenger air bag ...........112, 117
Air cleaner filter ...............238, 253
All Wheel Drive (AWD),
driving off road .........................145
Ambulance packages ....................7
Antifreeze
(see Engine coolant) ................219
Anti-lock brake system
(see Brakes) ......................134–135
Anti-theft system ........................87
arming the system ....................87
disarming a triggered
system .......................................88
Audio system
(see Radio) ......................16, 19, 23
Automatic transaxle
fluid, adding ............................235
fluid, checking ........................235
Automatic transmission ............137
driving an automatic
overdrive .................................139
fluid, refill capacities ..............254
fluid, specification ..................259
Auxiliary power point .................52
Axle
lubricant specifications ..257, 259
refill capacities ........................254B
Battery .......................................217
acid, treating emergencies .....217
jumping a disabled battery ....186
maintenance-free ....................217
replacement, specifications ...253
servicing ..................................217
BeltMinder .................................105
Brakes ........................................134
anti-lock ...........................134–135
anti-lock brake system
(ABS) warning light ...............135
fluid, checking and adding ....235
fluid, refill capacities ..............254
fluid, specifications .........257, 259
lubricant specifications ..257, 259
parking ....................................135
shift interlock ..........................137
Bulbs ............................................43
C
Calculating load ........................161
Capacities for refilling fluids ....254
Cargo area shade ........................67
Cassette tape player ...................23
Cell phone use ............................58
Certification Label ....................261
Changing a tire .........................177
Child safety restraints ..............119
child safety belts ....................119
Child safety seats ......................122
attaching with tether straps ..126
in front seat ............................123
in rear seat ..............................123
Cigar lighter
Power Point ..............................52
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Index
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