2005 DODGE POWER WAGON service

Schedule“B”
Follow schedule“B”if you usually operate your vehicle
under one or more of the following conditions.
•Day or night temperatures are below 32°F(0°C).
•Stop and go driving.
•Extensive engine idling.
•Driving in dusty conditions.
•Short trips of less than 10 miles (16 km).
•More than 50% of your driving is at sustained high
speeds during hot weather, above 90°F C (32°).
•Trailer towing.
•Snowplowing.
•Heavy Loading.
•Taxi, police, or delivery service (commercial service).
•Off-road or desert operation.
•If equipped for and operating with E-85 (ethanol)
fuel.
NOTE:IfANYof these apply to you then change your
engine oil every 3,000 miles (5 000 km) or 3 months,
whichever comes first and follow schedule“B”of the
Maintenance Schedulessection of this manual.
NOTE:IfANYof these apply to you then flush and
replace your engine coolant every 102,000 miles (163 000
km) or 60 months, whichever comes first and follow
schedule“B”of theMaintenance Schedulessection of
this manual.
If none of these apply to you, then change your engine oil
at every interval shown on scheduleAof theMainte-
nance Schedulessection of this manual.
SCHEDULE“B”413
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Miles 105,000 108,000 111,000 114,000 117,000 120,000
(Kilometers) (168 000) (173 000) (178 000) (182 000) (187 000) (192 000)
Inspect PCV valve, replace as necessary.**X
Inspect auto tension drive belt and replace if
required.XX
Drain and refill automatic tranmission fluid
and change main sump and spin-on cooler
return filter (if equipped) [545RFE only].X
* This applies only if the vehicle is used for frequent
trailer towing, snowplowing, fleet vehicle or commercial
service.
**This maintenance is recommend, but not required.Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
SCHEDULE“B”423
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Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
**This maintenance is recommend, but not required.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
428 SCHEDULE“A”
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS

Suggestions For Obtaining Service For Your
Vehicle..............................430
▫Prepare For The Appointment............430
▫Prepare A List........................430
▫Be Reasonable With Requests.............430

If You Need Assistance...................430
Warranty Information....................433

MoparParts.........................435

Reporting Safety Defects..................435
▫In Canada..........................435

Publication Order Forms..................436
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
430 IF YOU NEED CONSUMER ASSISTANCE

Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to you selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone—(800) 465–2001
IF YOU NEED CONSUMER ASSISTANCE 431
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
432 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARRANTY INFORMATION
See your manufacturer’s Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 433
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