REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Remove the Steering Column Opening Cover
(Refer to 23 - BODY/INSTRUMENT PANEL/STEER-
ING COLUMN OPENING COVER - REMOVAL).
(3) Remove the steering column upper and lower
shrouds (Refer to 19 - STEERING/COLUMN/UPPER
SHROUD - REMOVAL) and (Refer to 19 - STEER-
ING/COLUMN/LOWER SHROUD - REMOVAL).
(4) Disengage the steering column wire harness
from the Sentry Key Remote Entry Module
(SKREEM).
(5) Remove the one screws securing the SKREEM
to the steering column.
(6) Rotate the SKREEM upwards and then to the
side away from the steering column to slide the
SKREEM antenna ring from around the ignition
switch lock cylinder housing.
(7) Remove the SKREEM from the vehicle.
INSTALLATION
(1) Slip the Sentry Key Remote Entry Module
(SKREEM) antenna ring around the ignition switch
lock cylinder housing. Rotate the SKREEM down-
wards and then towards the steering column.
(2) Install the one screws securing the SKREEM to
the steering column.
(3) Connect the steering column wire harness to
the SKREEM.
(4) Install the steering column upper and lower
shrouds (Refer to 19 - STEERING/COLUMN/UPPER
SHROUD - INSTALLATION) and (Refer to 19 -
STEERING/COLUMN/LOWER SHROUD - INSTAL-
LATION).
(5) Install the Steering Column Opening Cover
(Refer to 23 - BODY/INSTRUMENT PANEL/STEER-
ING COLUMN OPENING COVER - INSTALLA-
TION)
(6) Connect the battery negative cable.
TRANSPONDER KEY
DESCRIPTION
The Sentry Key Remote Entry System (SKREES)
uses a transponder chip that is integral to the circuit
board of the integrated ignition key (SKREES and
RKE incorporated) to communicate with the Sentry
Key Remote Entry Module (SKREEM). Ignition keys
are supplied with the vehicle when it is shipped from
the factory.
For export vehicles equipped with SKREES, the
transponder chip is undermolded within the head of
the key.
OPERATION
Each Sentry Key has a unique transponder identi-
fication code permanently programmed into it by the
manufacturer. Likewise, the Sentry Key Remote
Entry Module (SKREEM) has a unique9Secret Key9
code programmed into it by the manufacturer as
well. When a Sentry Key is programmed into the
memory of the SKREEM, the SKREEM stores the
transponder identification code from the Sentry Key,
and the Sentry Key learns the9Secret Key9code from
the SKREEM. Once the Sentry Key learns the
9Secret Key9code of the SKREEM, it is also perma-
nently programmed into the transponder's memory.
Therefore, blank keys for the Sentry Key Remote
Entry System (SKREES) must be programmed by
the SKREEM in addition to being cut to match the
mechanical coding of the ignition lock cylinder. Refer
to Electrical, Vehicle Theft Security, Transponder
Key, Standard Procedure - Transponder Program-
ming.
The Sentry Key's transponder is within the range
of the SKREEM's transceiver antenna ring when it is
inserted into the ignition lock cylinder. When the
ignition switch is turned to the ON position, the
SKREEM communicates with the Sentry Key via a
radio frequency (RF) signal. The SKREEM deter-
mines if a valid key is present based on the informa-
tion it receives from the Sentry Key. If a valid key is
detected, that fact is communicated to the PCM via
the PCI bus and the vehicle is allowed to continue
running. If an invalid key is received by the PCM or
no status at all is communicated, the vehicle will
stall after two (2) seconds of running. The indicator
light will be flashing at this point. The Sentry Key's
transponder can not be repaired. If it is faulty or
damaged, it must be replaced.
Common communication problems:
²Two transponder keys too close together.
²Speed Pass too close to transponder key.
Solid indicator that there is a system failure.
²Loss of PCM communication.
²Failed antenna circuit.
STANDARD PROCEDURE - TRANSPONDER
PROGRAMMING
USING A DRBIIITSCAN TOOL
All Sentry Keys included with the vehicle are pre-
programmed to work with the Sentry Key Remote
Entry System (SKREES) when it is shipped from the
factory. The Sentry Key Remote Entry Module
(SKREEM) can be programmed to recognize up to a
total of eight Sentry Keys. When programming a
blank Sentry Key transponder, the key must first be
cut to match the ignition lock cylinder of the vehicle
for which it will be used. The vehicle's four digit PIN
8Q - 6 VEHICLE THEFT SECURITYRS
SENTRY KEY REMOTE ENTRY MODULE (Continued)
code will be required to complete this task since you
will need it to enter the Secured Access Mode in the
SKREEM. The following steps must be completed
using a DRBIIItscan tool:
(1) Insert the blank key into the ignition and turn
it to the RUN position.
(2) Using a DRBIIItscan tool, select9Theft
Alarm,99SKREEM,99Miscellaneous,9and then9Pro-
gram New Key.9
(3) Enter the four digit PIN code using the
DRBIIItscan tool. When programming is completed,
the SKREEM will exit Secured Access Mode and the
DRBIIItscan tool will display the results of your
attempt to program the key. One of five distinct
results may be displayed. All five are listed below:
²(Programming Successful(is displayed if the
Sentry Key programming is successful.
²(Learned Key in Ignition(is displayed if the
key in the ignition has already been programmed
into that vehicle's SKREEM.
²(Eight Keys Already Learned (At The Maxi-
mum) Programming Not Done(is displayed if
eight keys have already been programmed into the
SKREEM. In this case, if a new key needs to be
added due to a lost or defective key, the9Erase All
Keys9command (which requires entering the Secured
Access Mode) has to be performed. Following the
9Erase All Keys9command, all keys that will be used
to operate the vehicleMUSTbe reprogrammed to
the SKREEM.
²(Programming Not Attempted(is displayed
after an9Erase All Keys9function is executed.
²(Programming Key Failed(is displayed if fur-
ther diagnosis is required.
To learn additional keys, turn the ignition OFF,
remove the learned key, insert the next new blank
key, and repeat the steps from the beginning.
ªCUSTOMER LEARNº MODE
This feature is only available on domestic vehicles
or those which have a U.S. country code designator.
This procedure requires access to at least two valid
Sentry Keys. If two valid Sentry Keys are not avail-
able, Sentry Key programming will require the use of
a DRBIIItscan tool.
The steps required to program Sentry Keys with
two valid Sentry Keys follows:
(1) Obtain the blank Sentry Key(s) that need to be
programmed. Cut the keys to match the ignition lock
cylinder mechanical key codes.
(2) Insert one of the two valid Sentry Keys into the
ignition switch and turn the ignition switch to the
ON position.
(3) After the ignition switch has been in the ON
position for longer than three seconds, but no more
than fifteen seconds, cycle the ignition switch back tothe OFF position. Replace the first valid Sentry Key
in the ignition lock cylinder with the second valid
Sentry Key and turn the ignition switch back to the
ON position. The second valid Sentry Key must be
inserted within 15 seconds of removing the first valid
Sentry key.
(4) About ten seconds after the completion of Step
3, the indicator light will start to flash and a single
audible chime tone will sound to indicate that the
system has entered the9Customer Learn9program-
ming mode.
(5) Within sixty seconds of entering the9Customer
Learn9programming mode, turn the ignition switch
to the OFF position, replace the valid Sentry Key
with a blank Sentry Key transponder, and turn the
ignition switch back to the ON position.
(6) About ten seconds after the completion of Step
5, a single audible chime tone will sound and the
indicator light will stop flashing and stay on solid for
three seconds and then turn off to indicate that the
blank Sentry Key has been successfully programmed.
The SKREES will immediately exit the9Customer
Learn9programming mode and the vehicle may be
started using the newly programmed Sentry Key.
NOTE: The Remote Keyless Entry (RKE) Transmitter
will also be programmed during this procedure.
These steps must be completed in their entirety for
each additional Sentry Key to be programmed. If any
of the above steps are not completed in the given
sequence, or within the allotted time, the SKREES
will exit the9Customer Learn9programming mode
and the programming will be unsuccessful. The
SKREES will also automatically exit the9Customer
Learn9programming mode if:
²It sees a non-blank Sentry Key when it should
see a blank.
²If it has already programmed four (4) valid Sen-
try Keys.
²If the ignition switch is turned to the OFF posi-
tion for more than about fifty (50) seconds.
NOTE: If you attempt to start the vehicle while in
ªCustomer Learnº mode (LED flashing), the vehicle
will behave as though an invalid key is being used
(i.e. the engine will stall after two (2) seconds of
running). No faults will be logged.
NOTE: Once a Sentry Key has been programmed to
a particular vehicle, it cannot be used on any other
vehicle.
RSVEHICLE THEFT SECURITY8Q-7
TRANSPONDER KEY (Continued)
WIPERS/WASHERS
TABLE OF CONTENTS
page page
WIPERS/WASHERS
DESCRIPTION..........................1
OPERATION............................2
DIAGNOSIS AND TESTING
DIAGNOSIS AND TESTING - FRONT WIPER
SYSTEM.............................2
DIAGNOSIS AND TESTING - FRONT
WIPER/WASHER SWITCH................2
DIAGNOSIS AND TESTING - FAILED PARK
SWITCH.............................2
DIAGNOSIS AND TESTING - REAR WIPER
SYSTEM.............................4
DIAGNOSIS AND TESTING - WASHER
SYSTEM.............................5
FRONT WIPER ARMS
STANDARD PROCEDURE - FRONT WIPER
ARM ALIGNMENT......................9
REMOVAL.............................9
INSTALLATION..........................9
FRONT WIPER MOTOR
REMOVAL.............................9
INSTALLATION.........................10
REAR WIPER ARM
REMOVAL.............................10
INSTALLATION.........................10
REAR WIPER MOTOR
REMOVAL.............................10INSTALLATION.........................10
REAR WIPER/WASHER SWITCH
DESCRIPTION.........................10
OPERATION...........................11
WASHER FLUID LEVEL SWITCH
REMOVAL.............................11
INSTALLATION.........................11
WASHER HOSES
REMOVAL.............................11
INSTALLATION.........................12
WASHER PUMP MOTOR
REMOVAL.............................12
INSTALLATION.........................12
WASHER RESERVOIR
REMOVAL.............................12
INSTALLATION.........................13
WIPER BLADES
REMOVAL.............................13
CLEANING............................13
INSTALLATION.........................13
WIPER LINKAGE
REMOVAL.............................13
INSTALLATION.........................14
WIPER MODULE
REMOVAL.............................14
INSTALLATION.........................14
WIPERS/WASHERS
DESCRIPTION
FRONT WIPER/WASHER SYSTEM
The windshield wipers can be operated with the
windshield wiper switch when the ignition switch is
in the RUN or ACCESSORY positions. The wind-
shield wiper system is protected by a 30 amp fuse (9)
located in the Power Distribution Center (PDC) part
of the Integrated Power Module (IPM) in the engine
compartment. The wiper/washer switch is integral to
the multi-function switch. It is a resistive MUX
switch that sends inputs to the BCM to operate the
wiper/washer system.
REAR WIPER/WASHER SYSTEM
The rear windshield wiper and washers can be
operated when the ignition switch is in the RUN
position.
If equipped with Manual Temperature Controls
(MTC), the rear wiper/washer switch is integral to
the HVAC control unit. It replaces what was formerly
the ON/OFF switch. If equipped with Automatic Tem-
perature Controls (ATC), the rear wiper/washer
switch is located on the accessory switch panel in the
center stack of the instrument panel.
RSWIPERS/WASHERS8R-1
OPERATION
FRONT WIPER/WASHER SYSTEM
The windshield washer circuit is protected by a 15
amp Cartridge Fuse located in the IPM. The wiper
motor has permanent magnetic fields. The speeds are
determined by current flow to the appropriate set of
brushes inside the motor. The current flow is con-
trolled by the multi-function switch. The high speed/
low speed relays are located in the IPM. The speed
sensitive intermittent wiper is controlled by the Body
Control Module (BCM). The intermittent mode, with
the vehicle traveling greater than 10.4 mph, has a
range of 0.5 to 18 seconds. With the vehicle traveling
less than 10.4 mph, the time delay doubles to a
range of 1 to 36 seconds. The wiper arms will park at
the base of the windshield just above the cowl cover
after the wiper switch is turned OFF.
The windshield wiper motor and linkage is located
in an integral wiper unit at the rear of the engine
compartment. The wiper unit must be removed to
gain access to the wiper motor.
The front and rear washer systems share the same
washer pump motor.
REAR WIPER/WASHER SYSTEM
When rear wiper operation is required, the BCM
will provide ignition ON voltage to the rear wiper
motor (Export and ATC equipped vehicles only).
When the wiper switch is turned OFF, the BCM pro-
vides circuit ground to operate the motor until the
wipe cycle is complete and the wiper arm returns to
the base of the rear window.
Switch only offers an intermittent rear wiper
mode. The wiper motor will cycle every 7 seconds.
The intermittent delay time is also adjusted based
upon vehicle speed. With the vehicle traveling
greater than 50 mph, the cycle changes to every 5
seconds.
When rear washer is requested by depressing and
holding down the switch, the BCM then provides a
ground for the washer motor. Until the switch is
released, the motor will be in a continuous wipe
mode, then return to an intermittent wipe mode.
DIAGNOSIS AND TESTING
DIAGNOSIS AND TESTING - FRONT WIPER
SYSTEM
The windshield wiper system operates in several
modes:
²Low and high speed normal wipe
²Speed sensitive intermittent wipe
²Wipe after wash
²Park (switch OFF)The windshield wiper circuits are continuously
monitored and controlled by the Body Control Mod-
ule (BCM). If a problem occurs in the electronic com-
ponents, wiring, switch (except integral motor park
switch) and wiper motor a Diagnostic Trouble Code
(DTC) will be stored in the BCM memory. DTC's can
be retrieved using a DRB IIItscan tool. Refer to the
proper Body Diagnostic Procedures manual for DTC
descriptions and retrieval information.
The windshield wiper park switch and circuit is
monitored by the BCM. The park switch and circuit
can be tested using the Wiper System Diagnosis
table.
DIAGNOSIS AND TESTING - FRONT
WIPER/WASHER SWITCH
(1) Remove the multi-function switch (Refer to 8 -
ELECTRICAL/LAMPS/LIGHTING - EXTERIOR/
MULTI-FUNCTION SWITCH - REMOVAL).
(2) Using an ohmmeter check resistance readings
between switch pins. Refer to the WIPER/WASHER
SWITCH RESISTANCE table.
WIPER/WASHER SWITCH RESISTANCE
SWITCH POSITION RESISTANCE BETWEEN
OFF 1 AND 2 = 23.9KV 5%
DELAY POSITION
1ST 1 AND 2 = 7.9KV 5%
2ND 1 AND 2 = 4.6KV 5%
3RD 1 AND 2 = 2.9KV 5%
4TH 1 AND 2 = 1.9KV 5%
5TH 1 AND 2 = 1.3KV 5%
LOW 1 AND 2 = 670V 5%
HIGH 1 AND2=240V 5%
WASH 1 AND 4 = 5.9KV 5%
DIAGNOSIS AND TESTING - FAILED PARK
SWITCH
If the wiper park switch has failed, the windshield
wipers will operate as follows:
²SWITCH OFF- Wipers stop in current location
regardless of the park signal.
²INTERMITTENT MODE- Wipers operate con-
tinuously or at low speed for one or more extra
wipes.
²LOW SPEED- Wipers operate at low speed.
²HIGH SPEED- Wipers operate at high speed.
8R - 2 WIPERS/WASHERSRS
WIPERS/WASHERS (Continued)
FRONT WIPER ARMS
STANDARD PROCEDURE - FRONT WIPER ARM
ALIGNMENT
(1) Verify wiper blade element condition and wiper
arm spring tension. Run wipers in low speed mode
while applying water to the windshield. Observe the
wiper blade that is chattering or skipping across the
windshield. If the wiper element is not rolling over
when the wiper direction reverses, align the wiper
arm. The extension bar portion of the wiper arm
must be twisted in the proper direction to allow the
wiper element to roll over when the direction
reverses.
(2) Place two small adjustable wrenches placed 50
mm (2 in.) apart on the wiper arm extension rod.
(3) Twist the extension rod slightly in the opposite
direction that the element is laying on the wind-
shield while holding the wrench closest to the pivot
stationary.
(4) Repeat Step 1, and align as necessary until
wiper stops chattering and wipes the windshield
clear.
REMOVAL
CAUTION: The driver side wiper arm must be
parked above the passenger side. Failure to do so
will result in damage to the arms, blades or system.
(1) Lift the arm cap upward.
(2) Remove the nut holding wiper arm to the wiper
pivot.
(3) Using a suitable two jaw puller, separate the
wiper arm from the wiper pivot (Fig. 1).
INSTALLATION
(1) Verify that the wiper motor and linkage are in
the park position.
(2) Place the wiper arm in position over the wiper
pivot (Fig. 2).
(3) Install the nut to hold the wiper arm to the
wiper pivot. Torque nut to 35 N´m (26 ft. lbs.).
CAUTION: It is important to torque the wiper arm
nut properly to insure that the wiper arm head does
not strip and damage the arm, blade, and pivot of
both wiper arms.
(4) Push the arm cap cover down.
FRONT WIPER MOTOR
REMOVAL
(1) Remove the front wiper motor from vehicle
(Refer to 8 - ELECTRICAL/WIPERS/WASHERS/
WIPER MODULE - REMOVAL).
(2) Remove four backwall bolts and four brace
nuts.
(3) Remove wiper linkage from wiper module.
(4) Disconnect wire connectors from back of wiper
motor.
Fig. 1 WIPER ARM REMOVAL
1 - WASHER NOZZLE
2 - HOOD
3 - COWL COVER
4 - WINDSHIELD
5 - TWO JAW PULLER
6 - ARM CAP
7 - WINDSHIELD WIPER ARM
Fig. 2 WIPER ARM ADJUSTMENT
1 - WIPER BLADES
2 - WINDSHIELD
3 - WASHER NOZZLES
4 - WIPER ARMS
RSWIPERS/WASHERS8R-9
(5) Remove wiper linkage from motor crank. DO
NOT remove crank from motor.
(6) Remove bolts holding wiper motor and remove
motor.
INSTALLATION
(1) Place wiper module on a suitable work surface.
(2) Install wiper linkage into wiper unit.
(3) Connect wire connectors to wiper motor.
(4) Place the wiper module into engine compart-
ment and connect wiper module wire connector to
engine wire harness (Fig. 7).
(5) Install the four backwall bolts and four brace
nuts to wiper module.
(6) Operate wiper motor and verify that the wiper
motor parks when wiper switch is turned OFF.
REAR WIPER ARM
REMOVAL
(1) Remove arm nut cap.
(2) Remove wiper arm nut.
(3) Pull wiper from pivot by rocking back and
forth.
INSTALLATION
(1) Verify that wipers are in parked position.
(2) Position arm on pivot.
(3) Install wiper arm nut and torque to 20 N´m
(175 in. lbs.).
REAR WIPER MOTOR
REMOVAL
(1) Disconnect and isolate the battery negative
cable.
(2) Remove rear wiper arm. (Refer to 8 - ELEC-
TRICAL/WIPERS/WASHERS/REAR WIPER ARM -
REMOVAL) in this section.
(3) Open liftgate.
(4) Remove liftgate trim panel. (Refer to 23 -
BODY/DECKLID/HATCH/LIFTGATE/TAILGATE/
TRIM PANEL - REMOVAL).
(5) Disconnect wire connector from rear wiper
motor.
(6) Remove screws holding rear wiper motor to lift-
gate.
(7) Remove wiper motor from liftgate.
INSTALLATION
(1) Position the wiper motor in the liftgate.
(2) Install the retaining screws.
(3) Connect the wire harness connector.(4) Install the liftgate trim panel. (Refer to 23 -
BODY/DECKLID/HATCH/LIFTGATE/TAILGATE/
TRIM PANEL - INSTALLATION).
(5) Connect wire connector to rear wiper motor.
(6) Install the screws holding rear wiper motor to
liftgate.
(7) Install the wiper motor to the liftgate.
(8) Close the liftgate.
(9) Install the wiper arm. (Refer to 8 - ELECTRI-
CAL/WIPERS/WASHERS/REAR WIPER ARM -
INSTALLATION) in this section.
(10) Connect the battery negative cable.
REAR WIPER/WASHER
SWITCH
DESCRIPTION
On Automatic Temperature Control (ATC) vehicles
only, the rear window wiper/washer switches are
located on the center bezel with the hazard and
heated seat switches (Fig. 3). They are not service-
able separately from the hazard and heated seat
switches. If defective, the entire switch assembly
must be replaced.
On Manual Temperature Control (MTC) vehicles
only, the rear window wiper/washer switch is located
on the HVAC control head (Fig. 4) attached to the
center bezel. They are not serviceable separately
from the control head. If found faulty, the entire
MTC head must be replaced.
Fig. 3 INSTRUMENT PANEL CENTER BEZEL
1 - TRIM BEZEL
2 - IN CAR TEMPERATURE SENSOR
3 - A/C REQUEST SWITCH
4 - REAR WINDOW DEFOGGER/HEATED MIRRORS SWITCH
COMBO
5 - FRONT WINDOW DEFROSTER MODE SELECTOR
8R - 10 WIPERS/WASHERSRS
FRONT WIPER MOTOR (Continued)
NAVIGATION/TELECOMMUNICATION
TABLE OF CONTENTS
page page
NAVIGATION/TELECOMMUNICATION
DESCRIPTION..........................1
OPERATION............................1
DIAGNOSIS AND TESTING
TELECOMMUNICATION.................1HANDS FREE MODULE
REMOVAL.............................3
INSTALLATION..........................3
NAVIGATION/
TELECOMMUNICATION
DESCRIPTION
TELECOMMUNICATIONS
A hands-free cellular system is an available option
on this vehicle. It uses BluetoothŸ technology to pro-
vide wireless communication between the operator's
compatible cellular telephone and the vehicle's
on-board receiver.
The system uses voice recognition technology to
control operation. The incoming voice is broadcast
through the vehicle's radio speakers, automatically
overriding any other audio signals on the speakers
when the hands-free system is in use. A microphone
in the rearview mirror picks up vehicle occupant's
voices. If a call is in progress when the ignition is
switched off, the hands-free system will continue to
operate for up to 45 seconds as part of the Accessory
Relay Delay function. Thereafter, the call can con-
tinue on the hand-held telephone.
The center console front storage compartment
includes a cellular telephone holder, but the system
will communicate with a telephone that is anywhere
within the vehicle. However, covering the hand held
phone or the hands-free phone module with a metal
object may block the signal. The system will recog-
nize up to seven telephones, each of which is given a
spoken identification by the user during the setup
process. The system includes Spanish voice recogni-
tion in addition to English.
Two buttons on the rearview mirror, identified with
ISO icons, control the system: A9phone9button turns
the system on and off; a9voice recognition9(or voice
command) button prompts the hands-free system to
listen for a voice command.
OPERATION
TELECOMMUNICATION
Two buttons on the rearview mirror, identified with
ISO icons, control the system: A9phone9button turns
the system on and off; a9voice recognition9(or voice
command) button prompts the hands-free system to
listen for a voice command. The system includes the
following features:
²Phonebook - Stores telephone numbers for later
recall by name or other verbal identification, called a
voice tag, and memory location.
²Four memory locations - Home, Work, Mobile
and Pager. A maximum of 32 unique names or voice
tags may be stored at the same time, with a different
number in each of the four memory locations.
²Voice tag dialing - Dials the number associated
with a voice tag and memory location.
²Digit dialing - Dials the telephone number by
recognizing the names of the digits as they are spo-
ken.
²Receiving calls - A voice prompt notifies the user
of an incoming call. Pressing the ªphoneº button
answers the call.
²Privacy Mode - Switches the call to the hand-
held telephone and the hands-free system and back
again using the ªvoice recognitionº (or ªvoice com-
mandº) button and a voice command, if desired.
DIAGNOSIS AND TESTING
TELECOMMUNICATION
Any diagnosis of the Telecommunication sys-
tem should begin with the use of the DRB IIIt
diagnostic tool. For information on the use of
the DRB IIIt, refer to the appropriate Diagnos-
tic Service Information.
For complete circuit diagrams, refer to the appro-
priate wiring information.
RSNAVIGATION/TELECOMMUNICATION8T-1
WARNING: ON VEHICLES EQUIPPED WITH AIR-
BAGS, REFER TO ELECTRICAL, RESTRAINTS
BEFORE ATTEMPTING ANY STEERING WHEEL,
STEERING COLUMN, OR INSTRUMENT PANELCOMPONENT DIAGNOSIS OR SERVICE. FAILURE
TO TAKE THE PROPER PRECAUTIONS COULD
RESULT IN ACCIDENTAL AIRBAG DEPLOYMENT
AND POSSIBLE PERSONAL INJURY.
TELECOMMUNICATION SYSTEM DIAGNOSIS
CONDITION POSSIBLE CAUSE CORRECTION
Phone Not
Available1. Bluetooth phone not
paired to the system.1. Ensure that phone(s) are paired to the system.
2. Bluetooth phone not
present or turned OFF.2. Make sure paired phone is present, turned ON and that the
Bluetooth option is enabled on the phone.
3. Bluetooth phone has
low battery.3. At low battery levels, some phones will turn off Bluetooth
functionality. Ensure cellular phone is charged to an adequate
level.
Phone Pairing
Failed1. Phone does not
support Hands Free
Profile1. The Telecommunication system requires the cellular phone to
be BluetoothŸ enabled, as well as supporting the Hands Free
Profile. The customer will have to upgrade their phone to one
supporting Hands Free Profile. A list of suggested phones is
available at: http://www.chrysler.com/uconnect.
2. Phone not Bluetooth
enabled.2. The Telecommunication system requires the cellular phone to
be BluetoothŸ enabled. A list of suggested phones is available
at: http://www.chrysler.com/uconnect.
3. PIN entered on the
phone is not the same
as PIN spoken to the
system.3. The PIN spoken to the system must be the same PIN entered
into the phone.
4. Phone has reached
maximum number of
allowed devices paired.4. Remove one of the previously paired devices from it's list.
Poor Voice
Recognition1. Microphone failure 1. Using a scan tool, check for microphone fault codes.
2. Customer not waiting
for the beep before
speaking.2. Ensure customer is waiting for the system9beep9prior to
beginning the speech to be recognized.
3. Customer not
speaking in a smooth
normal manner.3. Verify that the customer is attempting to use the system with a
smooth consistent voice. The system is designed to accept
normal speech spoken at a normal tone, some people tend to
speak to a computer loud and slow, which results in reduced
performance.
4. Rear view mirror not
properly attached to
mounting.4. Mirror must be firmly mounted to the mounting location. Ensure
that mirror is tightened to the specified torque.
5. High levels of noise in
vehicle compartment5. System performance is increased when noise conditions in the
vehicle are lowered. Ideal conditions include windows closed.
6. Object interfering with
microphone input6. Verify that there is no object, hanging from the mirror, that
could be obstructing the microphone.
7. User not saying9send9
after a pager dialing
request7. User must say9send9at the end of a Pager Dialing request.
8T - 2 NAVIGATION/TELECOMMUNICATIONRS
NAVIGATION/TELECOMMUNICATION (Continued)