IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle
..............................268
▫Prepare For The Appointment............268
▫Prepare A List........................268
▫Be Reasonable With Requests.............268
If You Need Assistance..................268
Warranty Information...................270
MoparParts.........................272
Reporting Safety Defects.................272
▫In Canada..........................272
Publication Order Forms.................272
Department Of Transportation Uniform Tire
Quality Grades
........................274
▫Treadwear..........................274
▫Traction Grades......................274
▫Temperature Grades...................275
9
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to you selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
268 IF YOU NEED CONSUMER ASSISTANCE
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer’s Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
270 IF YOU NEED CONSUMER ASSISTANCE
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. ofTransportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
272 IF YOU NEED CONSUMER ASSISTANCE
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1–800–890–4038 (U.S.)or1–800–387–1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 273
9
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire’s ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
274 IF YOU NEED CONSUMER ASSISTANCE
Charging System Light................... 92
Chart, Tire Sizing....................... 157
Check Engine Light (Malfunction
Indicator Light)........................ 204
Checking Your Vehicle For Safety............ 44
Child Restraint...................35,38,40,41
Child Restraint Tether Anchors............. 40
Cigar Lighter.......................... 100
Circuit Breakers.....................236,237
Clean Air Gasoline...................... 175
Cleaning
Glass.............................. 233
Headlights.......................... 233
Instrument Panel..................... 233
WoodTrim .......................... 233
Climate Control........................ 128
Clock................................ 100
Coin Holder........................... 57
Compact Disc Changer................... 121
Compact Disc Maintenance............... 126
Compact Disc Player.................102,107
Compact Spare Tire..................... 167
Compass.............................. 97Compass Calibration..................... 98
Console............................... 57
Console, Floor.......................... 57
Contract, Service....................... 270
Convertible............................ 49
Convertible Boot........................ 52
Convertible Top......................... 49
Convertible Top Maintenance.............. 234
Coolant Pressure Cap.................... 222
Cooling System........................ 220
Adding Coolant (Antifreeze)............. 222
Coolant Capacity..................... 246
Coolant Level.....................220,223
Disposal of Used Coolant............... 223
Drain, Flush, and Refill................. 221
Inspection........................... 220
Points to Remember................... 223
Pressure Cap........................ 222
Radiator Cap........................ 222
Rubber and Plastic Components.......... 224
Selection of Coolant.............221,246,247
Corrosion Protection.................... 229
Crankcase Emission Control System......... 213
280 INDEX
Cruise Control (Speed Control)............. 74
Cruise Light........................... 91
Customer Assistance.................... 268
Daytime Running Lights.................. 70
Dealer Service......................... 205
Defroster, Rear Window.................. 137
Defroster, Windshield...............45,131,136
Diagnostic System, Onboard............... 203
Dimmer Control........................ 68
Dimmer Switch, Headlight................. 71
Dipsticks
Automatic Transaxle................... 228
Disposal
Antifreeze (Engine Coolant)............. 223
Engine Oil.......................... 210
Door Ajar Warning...................... 14
Door Locks............................ 12
Door Locks, Automatic................... 14
Door Opener, Garage..................... 77
Drive Belts............................ 210
Driving
On Slippery Surfaces.................. 196Electrical Outlet, Auxiliary................. 82
Electrical Power Outlets................... 82
Electronic Speed Control.................. 74
Emergency Brake....................... 151
Emergency, In Case of
Freeing Vehicle When Stuck............. 197
Jacking............................. 188
Jump Starting........................ 193
Overheating......................... 186
Towing............................. 197
Emergency Trunk Release...............21,22
Emission Control System Maintenance....204,250
Engine............................201,202
Air Cleaner Filter..................... 211
Block Heater......................... 146
Break-In Recommendations............... 43
Checking Oil Level.................... 206
Compartment.....................201,202
Coolant (Antifreeze)................220,247
Cooling............................ 220
Exhaust Gas Caution.................. 177
Fails to Start......................... 146
Fuel Requirements.................174,246
INDEX 281
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