Doing Your Own Service Work
If you want to do some of your own service work, you
will want to use the proper service manual. It tells
you much more about how to service your vehicle than
this manual can. To order the proper service manual,
seeService Publications Ordering Information on
page 7-8.
Your vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 1-59.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeePart D: Maintenance Record on page 6-34.{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts,
and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts, and
other fasteners. English and metric
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.
5-4
If you are in an area of extreme cold, where the
temperature falls below−20°F (−29°C), it is
recommended that you use either an SAE 5W-30
synthetic oil or an SAE 0W-30 oil. Both will provide
easier cold starting and better protection for your engine
at extremely low temperatures.
Engine Oil Additives
Do not add anything to your oil. The recommended oils
with the API service symbol are all you will need for
good performance and engine protection.
Engine Oil Life System
(Gasoline Engine)
When to Change Engine Oil
Your vehicle has a computer system that lets you know
when to change the engine oil and filter. This is based
on engine revolutions and engine temperature, and
not on mileage. Based on driving conditions, the mileage
at which an oil change will be indicated can vary
considerably. For the oil life system to work properly,
you must reset the system every time the oil is changed.When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A change engine oil light will come on.
SeeChange Engine Oil Light on page 3-38.
Change your oil as soon as possible within the
next 600 miles (1 000 km). It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for
over a year. However, your engine oil and filter must be
changed at least once a year and at this time the
system must be reset. Your dealer has GM-trained
service people who will perform this work using genuine
GM parts and reset the system. It is also important to
check your oil regularly and keep it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
5-29
Engine Oil Life System
(DURAMAX
®Diesel)
When to Change Engine Oil
If your vehicle has the Engine Oil Life System, it has a
computer system that lets you know when to change
the engine oil and filter. This is based on injection timing,
engine load and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly,
you must reset the system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. A change engine oil light will come on.
SeeChange Engine Oil Light on page 3-38.
Change your oil as soon as possible within the next
600 miles (1 000 km) or 30 hours of engine operation,
whichever occurs first. It is possible that, if you are
driving under the best conditions, the oil life system may
not indicate that an oil change is necessary for over a
year. However, your engine oil and filter must be
changed at least once a year and at this time the system
must be reset. Your dealer has GM-trained service
people who will perform this work using genuine
GM parts and reset the system. It is also important to
check your oil regularly and keep it at the proper level.If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km), or 150 hours
of engine operation, whichever occurs first, since
your last oil change. Remember to reset the oil life
system whenever the oil is changed.How to Reset the Engine Oil Life
System
The Engine Oil Life System calculates when to change
your engine oil and filter based on vehicle use. Anytime
your oil is changed, reset the system so it can calculate
when the next oil change is required. If a situation occurs
where you change your oil prior to a change engine oil
light being turned on, reset the system.
To reset the Engine Oil Life System, do the following:
1. Turn the ignition key to RUN with the engine off.
2. Fully press and release the accelerator pedal slowly
three times within 10 seconds.
If the change engine oil light flashes for five seconds,
the system is resetting.
3. Turn the key to OFF.
If the change engine oil light comes back on when you
start your vehicle, the Engine Oil Life System has
not reset. Repeat the procedure.
5-31
Part A: Scheduled Maintenance
Services
In this part are scheduled maintenance services which
are to be performed at the mileage intervals specified.
Using the Maintenance Schedule
We at General Motors want to help keep your vehicle in
good working condition. But we do not know exactly
how you will drive it. You may drive very short distances
only a few times a week. Or you may drive long
distances all the time in very hot, dusty weather. You
may use your vehicle in making deliveries or in
many other ways.
Because of all the different ways people use their
vehicles, maintenance needs vary. You may need more
frequent checks and replacements. So please read
the following and note how you drive. If you have any
questions on how to keep your vehicle in good condition,
see your dealer.This part tells you the maintenance services you should
have done and when to schedule them.
When you go to your dealer for your service needs, you
will know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper fluids and lubricants to use are listed in
Part C. Make sure whoever services your vehicle uses
these. All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
This schedule is for vehicles that:
•carry passengers and cargo within recommended
limits. You will find limits on your vehicle’s GVW
Rating label. SeeLoading Your Vehicle on
page 4-32.
•are driven on reasonable road surfaces within legal
driving limits.
•use the recommended fuel. SeeWhat Fuel to Use
on page 5-8.
6-4
Scheduled Maintenance
Supplements
If your vehicle has a Caterpillar®diesel engine, your
owner’s manual is supplemented by the Caterpillar®
Diesel Engine Operation & Maintenance Manual. If your
vehicle has an Allison transmission, your owner’s
manual is supplemented by an Allison
Transmission
®Operator’s Manual. Always refer to these
manuals for related maintenance services.
Scheduled Maintenance
The services shown in this schedule up to 100,000 miles
(166 000 km) should be repeated after 100,000 miles
(166 000 km) at the same intervals for the life of
this vehicle. The services shown after 100,000 miles
(166 000 km) should be repeated at the same miles (km)
after those intervals for the life of this vehicle.Gasoline engine vehicles and some DURAMAX
®diesel
engine vehicles have a computer that lets you know
when to change your engine oil. This is not based
on mileage, but on engine operation and engine
temperature. When the computer has calculated that the
oil needs changing, the Engine Oil Life System will
indicate that a change is necessary. SeeEngine Oil Life
System (Gasoline Engine) on page 5-29orEngine Oil
Life System (DURAMAX
®Diesel) on page 5-31or
Engine Oil Life System (Caterpillar®Diesel Engine) on
page 5-32.
The “Footnotes” at the end of this Maintenance
Schedule further explain maintenance services.
SeeService Publications Ordering Information on
page 7-8.
100 Miles (160 km)
❑Wheel stud nut service.(36)
1,000 Miles (1 600 km)
❑Wheel stud nut service.(36)
❑Rear axle air shift motor service.(10)
6-5
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GM Medium Duty Truck Customer Assistance Center
at 1-800-862-4389. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present
mileage (kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specific vehicle information can be found in
one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3