2005 CHEVROLET EXPRESS PASSANGER service schedule

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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While we hope you never have the occasion to use our
service, it is added security while traveling for you and
your family. Remember, we are only a phone call away.
Chevrolet Roadside Assistance: 1-800-CHEV-USA
(1-800-243-8872), text telephone (TTY) users, call
1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for new
vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle off
for service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one-way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of public transportation expenses may
be available, for up to a maximum of ve days. In
addition, should you arrange transportation through a
friend or relative, reimbursement for reasonable
fuel expenses may be available, up to a ve-day
maximum. Claim amounts should reect actual costs
and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum
amount per day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Light (cont.)
Change Engine Oil......................................3-37
Charging System.........................................3-30
Check Gages Warning.................................3-40
Cruise Control.............................................3-38
Daytime Running Lamps Indicator..................3-39
Highbeam On.............................................3-39
Malfunction Indicator....................................3-34
Reduced Engine Power................................3-38
Safety Belt Reminder...................................3-27
Security.....................................................3-38
StabiliTrak
®Indicator....................................3-33
StabiliTrak®Not Ready.................................3-33
Tow/Haul Mode...........................................3-39
Lighting
Entry.........................................................3-16
Exit...........................................................3-16
Loading Your Vehicle.......................................4-31
Locking Rear Axle............................................ 4-8
Lockout Protection..........................................2-10
Locks
Cargo Door Relocking.................................... 2-9
Door........................................................... 2-7
Lockout Protection.......................................2-10
Power Door.................................................. 2-8
Rear Door Security Locks............................... 2-9
Loss of Control...............................................4-15
MMaintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km)......................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-2
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-34
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Mirrors
Manual Rearview Mirror................................2-31
Outside Camper-Type Mirrors........................2-31
Outside Convex Mirror.................................2-33
Outside Heated Mirrors................................2-33
Outside Manual Mirror..................................2-31
Outside Power Mirrors..................................2-32
MyGMLink.com................................................ 7-3
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S
Safety Belt
Pretensioners..............................................1-30
Reminder Light............................................3-27
Safety Belts
Care of......................................................5-89
Center Passenger Position....................1-23, 1-24
Driver Position............................................1-15
How to Wear Safety Belts Properly................1-15
Questions and Answers About Safety Belts.....1-14
Rear Safety Belt Comfort Guides for Children
and Small Adults......................................1-27
Rear Seat Passengers.................................1-25
Right Front Passenger Position......................1-23
Safety Belt Extender....................................1-30
Safety Belt Use During Pregnancy.................1-23
Safety Belts Are for Everyone.......................1-10
Shoulder Belt Height Adjuster........................1-22
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Seats
Manual........................................................ 1-3
Power Seat.................................................. 1-4
Rear Seat Operation...................................... 1-6
Reclining Seatbacks...................................... 1-4
Secondary Latch System.................................5-80
Securing a Child Restraint
Center Seat Position....................................1-56
Designed for the LATCH System...................1-52Securing a Child Restraint (cont.)
Rear Outside Seat Position...........................1-53
Right Front Seat Position..............................1-57
Security Light.................................................3-38
Service........................................................... 5-3
Adding Equipment to the Outside of Your
Vehicle..................................................... 5-5
Doing Your Own Work................................... 5-4
Engine Soon Light.......................................3-34
Publications Ordering Information...................7-12
Servicing Your Airbag-Equipped Vehicle..............1-71
Setting the Time
Radios with Radio Data Systems (RDS).........3-42
Radios without Radio Data Systems (RDS).....3-42
Sheet Metal Damage.......................................5-92
Shifting Into Park (P).......................................2-27
Shifting Out of Park (P)...................................2-28
Shoulder Belt Height Adjuster...........................1-22
Signals, Turn and Lane-Change.......................... 3-7
Sliding Side Door............................................2-11
Spare Tire.....................................................5-86
Installing....................................................5-75
Removing...................................................5-72
Storing.......................................................5-84
Specications, Capacities...............................5-100
Speedometer..................................................3-26
StabiliTrak
®System.......................................... 4-8
StabiliTrak®Indicator Light................................3-33
StabiliTrak®Not Ready Light.............................3-33
Starting Your Engine.......................................2-21
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