2005 CHEVROLET EXPRESS CARGO VAN service

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes
one-way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of public transportation expenses may
be available, for up to a maximum of ve days. In
addition, should you arrange transportation through a
friend or relative, reimbursement for reasonable
fuel expenses may be available, up to a ve-day
maximum. Claim amounts should reect actual costs
and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum
amount per day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is not
part of the New Vehicle Limited Warranty. A separate
booklet entitledWarranty and Owner Assistance
Informationfurnished with each new vehicle provides
detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called event
data recorders (EDR).
In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to engine
speed, brake application, throttle position, vehicle speed,
safety belt usage, airbag readiness, airbag performance,
and the severity of a collision. If your vehicle is equipped
with StabiliTrak
®, steering performance, including yaw
rate, steering wheel angle, and lateral acceleration, is
also recorded. This information has been used to improve
vehicle crash performance and may be used to improve
crash performance of future vehicles and driving safety.
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Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
General Motors. Please call the Chevrolet Customer
Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Child Restraints
Child Restraint Systems...............................1-40
Infants and Young Children...........................1-33
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-50
Older Children.............................................1-30
Securing a Child Restraint Designed for the
LATCH System........................................1-52
Securing a Child Restraint in a Center
Seat Position...........................................1-56
Securing a Child Restraint in a Rear
Outside Seat Position...............................1-53
Securing a Child Restraint in the Right
Front Seat Position...................................1-57
Top Strap...................................................1-47
Top Strap Anchor Location............................1-48
Where to Put the Restraint...........................1-43
Chime Level Adjustment..................................3-73
Cigarette Lighter.............................................3-17
Cleaning
Aluminum Wheels........................................5-92
Exterior Lamps/Lenses.................................5-90
Fabric/Carpet..............................................5-88
Finish Care.................................................5-90
Inside of Your Vehicle..................................5-87
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-89
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Washing Your Vehicle...................................5-90Cleaning (cont.)
Weatherstrips..............................................5-89
Windshield and Wiper Blades........................5-91
Climate Control System...................................3-18
Outlet Adjustment........................................3-20
Rear Air Conditioning and Heating System......3-22
Rear Heating System...................................3-21
Comfort Guides, Rear Safety Belt.....................1-27
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-33
Heater, Engine............................................2-22
Cooling System..............................................5-26
Cruise Control................................................3-10
Cruise Control Light........................................3-38
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the
Canadian Government..............................7-11
Reporting Safety Defects to the
United States Government.........................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
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D
Daytime Running Lamps..................................3-14
Daytime Running Lamps Indicator Light.............3-39
Defensive Driving............................................. 4-2
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-15
Dome Lamps.................................................3-15
Door
60/40 Swing-Out Side Door...........................2-13
Cargo Door Relocking.................................... 2-9
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Rear Door Security Locks............................... 2-9
Rear Doors.................................................2-14
Sliding Side Door........................................2-11
Driver
Position, Safety Belt.....................................1-15
Driving
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-18
Rocking Your Vehicle to Get it Out.................4-30
Winter........................................................4-26
Dual Tire Operation.........................................5-62
E
Electrical System
Add-On Equipment......................................5-95
Engine Compartment Fuse Block...................5-98
Floor Console Fuse Block.............................5-96
Fuses and Circuit Breakers...........................5-96
Headlamp Wiring.........................................5-95
Windshield Wiper Fuses...............................5-96
Engine
Air Cleaner/Filter.........................................5-18
Battery.......................................................5-38
Change Engine Oil Light...............................3-37
Check and Service Engine Soon Light............3-34
Coolant......................................................5-22
Coolant Heater............................................2-22
Coolant Temperature Gage...........................3-33
Engine Compartment Overview......................5-12
Exhaust.....................................................2-29
Fan Noise..................................................5-32
Fuel Regulator............................................2-22
Oil .............................................................5-13
Oil Life System...........................................5-16
Overheating................................................5-25
Reduced Power Light...................................3-38
Speed Limiter.............................................3-26
Starting......................................................2-21
Entry Lighting.................................................3-16
Event Data Recorders (EDR)............................. 7-9
Exit Lighting...................................................3-16
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Light (cont.)
Change Engine Oil......................................3-37
Charging System.........................................3-30
Check Gages Warning.................................3-40
Cruise Control.............................................3-38
Daytime Running Lamps Indicator..................3-39
Highbeam On.............................................3-39
Malfunction Indicator....................................3-34
Reduced Engine Power................................3-38
Safety Belt Reminder...................................3-27
Security.....................................................3-38
StabiliTrak
®Indicator....................................3-33
StabiliTrak®Not Ready.................................3-33
Tow/Haul Mode...........................................3-39
Lighting
Entry.........................................................3-16
Exit...........................................................3-16
Loading Your Vehicle.......................................4-31
Locking Rear Axle............................................ 4-8
Lockout Protection..........................................2-10
Locks
Cargo Door Relocking.................................... 2-9
Door........................................................... 2-7
Lockout Protection.......................................2-10
Power Door.................................................. 2-8
Rear Door Security Locks............................... 2-9
Loss of Control...............................................4-15
MMaintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km)......................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-2
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-34
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Mirrors
Manual Rearview Mirror................................2-31
Outside Camper-Type Mirrors........................2-31
Outside Convex Mirror.................................2-33
Outside Heated Mirrors................................2-33
Outside Manual Mirror..................................2-31
Outside Power Mirrors..................................2-32
MyGMLink.com................................................ 7-3
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