2005 CHEVROLET ASTRO phone

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA® (243-8872)
Fax Number: 313-381-0022
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From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver’s or passenger’s adaptive equipment you may
require for your vehicle, such as hand controls and
wheelchair/scooter lifts.
The offer is available for a limited period of time from
the date of vehicle purchase/lease. For more details,
or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY)
users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
As the owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as
you drive in the city or travel the open road. Call
Chevrolet’s Roadside Assistance at 1-800-CHEV-USA,
(1-800-243-8872) 24 hours a day, 365 days a year
to speak with a Chevrolet Roadside Assistance
representative.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to
the nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles (16 km).
Emergency Tow:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
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Flat Tire Change:Installation of a spare tire will be
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Mileage, Vehicle Identication Number (VIN),
and delivery date of the vehicle.
Description of the problem.While we hope you never have the occasion to use
our service, it is added security while traveling for you
and your family. Remember, we are only a phone
call away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive
in frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Child Restraints (cont.)
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-54
Older Children.............................................1-38
Securing a Child Restraint Designed for
the LATCH System...................................1-56
Securing a Child Restraint in a
Center Rear Seat Position.........................1-58
Securing a Child Restraint in a
Rear Outside Seat Position........................1-57
Securing a Child Restraint in the
Right Front Seat Position..........................1-60
Top Strap...................................................1-50
Top Strap Anchor Location............................1-52
Where to Put the Restraint...........................1-49
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels........................................5-90
Exterior Lamps/Lenses.................................5-88
Fabric/Carpet..............................................5-85
Finish Care.................................................5-88
Glass Surfaces............................................5-87
Instrument Panel.........................................5-87
Interior Plastic Components...........................5-87
Leather......................................................5-87
Tires..........................................................5-90
Underbody Maintenance...............................5-91
Vinyl..........................................................5-86
Washing Your Vehicle...................................5-88Cleaning (cont.)
Weatherstrips..............................................5-88
Windshield and Wiper Blades........................5-89
Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning System........................3-22
Rear Heating System...................................3-21
Comfort Guides, Rear Safety Belt.....................1-35
Compact Spare Tire........................................5-84
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-38
Coolant
Engine Temperature Gage............................3-29
Heater, Engine............................................2-19
Cooling System..............................................5-30
Cruise Control Lever.......................................3-11
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to
General Motors........................................7-12
Reporting Safety Defects to the
Canadian Government..............................7-11
Reporting Safety Defects to the
United States Government.........................7-11
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