2005 CADILLAC SRX windshield

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada, contact
the Canadian Cadillac Customer Communication Centre
by calling 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
7-2

A
Accessory Power Outlets.................................3-23
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-94
Adjustable Throttle and Brake Pedal..................2-23
Air Cleaner/Filter, Engine.................................5-21
Air Conditioning..............................................3-25
Airbag
Readiness Light..........................................3-37
Airbag Sensing and Diagnostic Module (SDM)....7-10
Airbag System................................................1-47
How Does an Airbag Restrain?......................1-55
Servicing Your Airbag-Equipped Vehicle..........1-58
What Makes an Airbag Inate?......................1-55
What Will You See After an Airbag Inates?....1-56
When Should an Airbag Inate?....................1-54
Where Are the Airbags?...............................1-50
All-Wheel Drive...............................................5-45
All-Wheel Drive (AWD) System.........................2-28
Antenna, Diversity Antenna System..................3-114
Antenna, XM™ Satellite Radio Antenna System . . . 3-114
Anti-Lock Brake System (ABS)........................... 4-7
Anti-Lock Brake, System Warning Light..............3-39
Appearance Care............................................5-84
Aluminum or Chrome-Plated Wheels..............5-90
Care of Safety Belts....................................5-88
Chemical Paint Spotting...............................5-91
Cleaning Exterior Lamps/Lenses....................5-88Appearance Care (cont.)
Cleaning the Inside of Your Vehicle................5-85
Fabric/Carpet..............................................5-86
Finish Care.................................................5-89
Finish Damage............................................5-91
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-87
Leather......................................................5-87
Sheet Metal Damage...................................5-91
Speaker Covers..........................................5-88
Tires..........................................................5-90
Underbody Maintenance...............................5-91
Vehicle Care/Appearance Materials................5-92
Washing Your Vehicle...................................5-88
Weatherstrips..............................................5-88
Windshield and Wiper Blades........................5-89
Wood Panels..............................................5-87
Ashtrays........................................................3-24
Assist Handles...............................................2-47
Audio System(s).............................................3-80
Audio Steering Wheel Controls....................3-111
Care of Your CD and DVD Player................3-113
Care of Your CDs and DVDs.......................3-113
Diversity Antenna System............................3-114
Navigation/Radio System, see Navigation
Manual...................................................3-98
Radio with CD............................................3-81
Setting the Time..........................................3-80
1

Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-42
Securing a Child Restraint in the Right Front
Seat Position...........................................1-45
Top Strap...................................................1-38
Top Strap Anchor Location............................1-39
Where to Put the Restraint...........................1-37
Cigarette Lighter.............................................3-24
Cleaning
Aluminum or Chrome-Plated Wheels..............5-90
Exterior Lamps/Lenses.................................5-88
Fabric/Carpet..............................................5-86
Finish Care.................................................5-89
Inside of Your Vehicle..................................5-85
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-87
Leather......................................................5-87
Speaker Covers..........................................5-88
Tires..........................................................5-90
Underbody Maintenance...............................5-91
Washing Your Vehicle...................................5-88
Weatherstrips..............................................5-88
Windshield and Wiper Blades........................5-89
Wood Panels..............................................5-87
Climate Control System
Air Filter, Passenger Compartment.................3-32
Dual..........................................................3-25
Outlet Adjustment........................................3-30Climate Control System (cont.)
Rear Air Conditioning System........................3-31
Comfort Guides, Rear Safety Belt.....................1-25
Compact Spare Tire........................................5-84
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-49
Coolant
Engine Temperature Gage............................3-41
Engine Temperature Warning Light.................3-40
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-26
Cooling System..............................................5-29
Cruise Control................................................3-12
Cruise Control Light........................................3-46
Cupholder(s)..................................................2-47
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-12
3

D
Daytime Running Lamps..................................3-17
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-9
Diversity Antenna System...............................3-114
Doing Your Own Service Work........................... 5-4
Door
Central Door Unlocking System....................... 2-9
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-10
Driver
Position, Safety Belt.....................................1-15
Driver Information Center (DIC).........................3-48
DIC Main Menu...........................................3-53
DIC Vehicle Personalization..........................3-66
DIC Warnings and Messages........................3-57
Status of Vehicle Systems............................3-49
System Controls..........................................3-48
Driving
At Night.....................................................4-30
City...........................................................4-34
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-35
Hill and Mountain Roads..............................4-37
In Rain and on Wet Roads...........................4-32Driving (cont.)
Recovery Hook...........................................4-44
Rocking Your Vehicle to Get it Out.................4-44
Winter........................................................4-39
Dual Climate Control System............................3-25
DVD
Rear Seat Entertainment System...................3-98
E
Electrical System
Add-On Equipment......................................5-94
Fuses and Circuit Breakers...........................5-94
Power Windows and Other Power Options.........5-94
Rear Underseat Fuse Block................5-99, 5-101
Underhood Fuse Block.................................5-95
Windshield Wiper Fuses...............................5-94
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-39
Check and Service Engine Soon Light............3-42
Coolant......................................................5-23
Coolant Heater............................................2-24
Coolant Temperature Gage...........................3-41
Coolant Temperature Warning Light................3-40
Engine Compartment Overview......................5-12
Exhaust.....................................................2-33
Oil .............................................................5-16
Oil Life System...........................................5-19
4

Engine (cont.)
Overheated Protection Operating Mode...........5-28
Overheating................................................5-26
Speed Limiter.............................................3-36
Starting......................................................2-23
Entry Lighting.................................................3-19
Event Data Recorders (EDR)............................7-10
Extender, Safety Belt.......................................1-27
Exterior Lighting Battery Saver..........................3-19
F
Filter
Engine Air Cleaner......................................5-21
Finish Damage...............................................5-91
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-69
Flat Tire, Changing.........................................5-70
Flat Tire, Storing.............................................5-81
Fluid
Automatic Transmission................................5-22
Power Steering...........................................5-34
Windshield Washer......................................5-35
Fog Lamp Light..............................................3-46
Fog Lamps....................................................3-18
Front Axle......................................................5-48
Front Storage Area.........................................2-47Fuel............................................................... 5-5
Additives...................................................... 5-6
California Fuel.............................................. 5-6
Filling a Portable Fuel Container....................5-10
Filling Your Tank........................................... 5-8
Fuels in Foreign Countries.............................. 5-7
Gage.........................................................3-47
Gasoline Octane........................................... 5-5
Gasoline Specications.................................. 5-5
Fuses
Fuses and Circuit Breakers...........................5-94
Rear Underseat Fuse Block................5-99, 5-101
Underhood Fuse Block.................................5-95
Windshield Wiper.........................................5-94
G
Gage
Engine Coolant Temperature.........................3-41
Fuel..........................................................3-47
Speedometer..............................................3-35
Tachometer.................................................3-36
Garage Door Opener.......................................2-42
Gasoline
Octane........................................................ 5-5
Specications............................................... 5-5
Glove Box.....................................................2-47
GM Mobility Reimbursement Program.................. 7-6
5

W
Warning Lights, Gages and Indicators................3-33
Warnings
DIC Warnings and Messages........................3-57
Hazard Warning Flashers............................... 3-6
Other Warning Devices.................................. 3-6
Safety and Symbols......................................... iii
Vehicle Damage.............................................. iv
Wheels
Alignment and Tire Balance..........................5-67
Replacement...............................................5-67
Where to Put the Restraint...............................1-37
Windows.......................................................2-13
Power........................................................2-14
Windshield
Wiper Blades, Cleaning................................5-89Windshield Washer.........................................3-11
Fluid..........................................................5-35
Windshield Wiper
Blade Replacement......................................5-49
Fuses........................................................5-94
Windshield Wipers.......................................3-10
Winter Driving................................................4-39
Wiper Activated Headlamps..............................3-16
X
XM™ Satellite Radio Antenna System..............3-114
Y
Your Vehicle and the Environment....................... 6-2
14