2005 CADILLAC SRX phone

STEP THREE:Both General Motors and your dealer are
committed to making sure you are completely satised
with your new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in Steps
One and Two, you should le with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
7-3

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac’s Customer Assistance Center.
7-4

United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs)
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver’s or passenger’s adaptive equipment you may
require for your vehicle, such as hand controls and
wheelchair/scooter lifts.
The offer is available for a limited period of time from
the date of vehicle purchase/lease. For more details,
or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users call
1-800-263-3830.
Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
®can be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year. This
service is provided at no charge for any warranty-covered
situation and for a nominal charge if the Cadillac is no
longer under warranty. Roadside Service is available only
in the United States and Canada.
7-6

Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout yourCadillac
Warranty Period — 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption — If your trip is interrupted due to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals, and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A dealer
technician, if available, can travel to your location within a
30 mile (50 km) radius of a participating Cadillac
dealership. If beyond this radius, we will arrange to have
your car towed to the nearest Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. A Roadside Service Advisor will assist
you and request the following information:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number
(VIN), mileage, and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 — daily, 24 hours.
7-7

Audio System(s) (cont.)
Theft-Deterrent Feature...............................3-111
Understanding Radio Reception...................3-113
XM™ Satellite Radio Antenna System...........3-114
Automatic Transmission
Fluid..........................................................5-22
Operation...................................................2-25
B
Battery..........................................................5-39
Exterior Lighting Battery Saver......................3-19
Before Leaving on a Long Trip.........................4-36
Brake
Anti-Lock Brake System (ABS)........................ 4-7
Emergencies................................................ 4-8
Panic Assist................................................4-11
Parking......................................................2-28
System Warning Light..................................3-38
Brake Pedal, Throttle.......................................2-23
Brakes..........................................................5-36
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-20
Bulb Replacement...........................................5-49
High Intensity Discharge (HID) Lighting...........5-49
Buying New Tires...........................................5-64
C
California Fuel.................................................. 5-6
Canadian Owners................................................ ii
Capacities and Specications..........................5-103
Carbon Monoxide...................2-12, 2-33, 4-39, 4-52
Care of
Safety Belts................................................5-88
Your CD and DVD Player...........................3-113
Your CDs and DVDs..................................3-113
Cargo Cover..................................................2-49
Cargo Management System.............................2-49
Cell Phone Storage Area.................................2-47
Center Console Storage Area...........................2-47
Chains, Tire...................................................5-68
Charging System Light....................................3-38
Check
Engine Light...............................................3-42
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-91
Child Restraints
Child Restraint Systems...............................1-34
Infants and Young Children...........................1-30
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-40
Older Children.............................................1-28
Securing a Child Restraint Designed for the
LATCH System........................................1-42
2

Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-42
Securing a Child Restraint in the Right Front
Seat Position...........................................1-45
Top Strap...................................................1-38
Top Strap Anchor Location............................1-39
Where to Put the Restraint...........................1-37
Cigarette Lighter.............................................3-24
Cleaning
Aluminum or Chrome-Plated Wheels..............5-90
Exterior Lamps/Lenses.................................5-88
Fabric/Carpet..............................................5-86
Finish Care.................................................5-89
Inside of Your Vehicle..................................5-85
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-87
Leather......................................................5-87
Speaker Covers..........................................5-88
Tires..........................................................5-90
Underbody Maintenance...............................5-91
Washing Your Vehicle...................................5-88
Weatherstrips..............................................5-88
Windshield and Wiper Blades........................5-89
Wood Panels..............................................5-87
Climate Control System
Air Filter, Passenger Compartment.................3-32
Dual..........................................................3-25
Outlet Adjustment........................................3-30Climate Control System (cont.)
Rear Air Conditioning System........................3-31
Comfort Guides, Rear Safety Belt.....................1-25
Compact Spare Tire........................................5-84
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-49
Coolant
Engine Temperature Gage............................3-41
Engine Temperature Warning Light.................3-40
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-26
Cooling System..............................................5-29
Cruise Control................................................3-12
Cruise Control Light........................................3-46
Cupholder(s)..................................................2-47
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Service.......................................... 7-6
Service Publications Ordering Information........7-12
3

Storage Areas
Cargo Management System..........................2-49
Cell Phone Storage Area..............................2-47
Center Console Storage Area........................2-47
Convenience Net.........................................2-49
Cupholder(s)...............................................2-47
Front Storage Area......................................2-47
Glove Box..................................................2-47
Luggage Carrier..........................................2-48
Map Pocket................................................2-47
Stowable Seat.................................................. 1-8
Stuck in Sand, Mud, Ice or Snow......................4-43
Sun Visors.....................................................2-16
Sunroof.................................................2-50, 2-51
System Controls, DIC......................................3-48
T
Tachometer....................................................3-36
TCS Warning Light..........................................3-40
Theft-Deterrent, Radio....................................3-111
Theft-Deterrent System....................................2-17
Theft-Deterrent Systems...................................2-17
Immobilizer.................................................2-18
Immobilizer Operation...................................2-19
Throttle, Adjustable..........................................2-23
Tilt Wheel........................................................ 3-7Tire
Pressure Light.............................................3-41
Tires.............................................................5-51
Aluminum or Chrome-Plated Wheels,
Cleaning.................................................5-90
Buying New Tires........................................5-64
Chains.......................................................5-68
Changing a Flat Tire....................................5-70
Cleaning....................................................5-90
Compact Spare Tire.....................................5-84
If a Tire Goes Flat.......................................5-69
Ination -- Tire Pressure...............................5-58
Inspection and Rotation................................5-63
Installing the Spare Tire................................5-73
Pressure Monitor System..............................5-61
Removing the Flat Tire.................................5-73
Removing the Spare Tire and Tools...............5-71
Secondary Latch System..............................5-79
Storing a Flat or Spare Tire and Tools............5-81
Tire Sidewall Labelling..................................5-52
Tire Terminology and Denitions....................5-56
Uniform Tire Quality Grading.........................5-66
Wheel Alignment and Tire Balance.................5-67
Wheel Replacement.....................................5-67
When It Is Time for New Tires......................5-64
Top Strap......................................................1-38
Top Strap Anchor Location...............................1-39
12