2005 BUICK RANDEZVOUS service

For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Mileage, Vehicle Identication Number, and delivery
date of the vehicle.
Description of the problem.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Buick Roadside Assistance: 1-800-252-1112, text
telephone (TTY) users, call 1-888-889-2438.
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Buick reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Buick has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
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Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Buick helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle service
to get to your destination with minimal interruption of your
daily schedule. This includes a one way or round trip
shuttle ride to a destination up to 10 miles from the
dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of up to a ve day maximum may be
available for the use of public transportation such as a
taxi or bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses of up to a ve day maximum
may be available. Claim amounts should reect actual
costs and be supported by original receipts.
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Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum of
$30 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is not
part of the New Vehicle Limited Warranty. A separate
booklet entitled Warranty and Owner Assistance
Information furnished with each new vehicle provides
detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a
situation like this, we certainly hope you will notify us.
Please call us at 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Cleaning (cont.)
Tires........................................................5-100
Underbody Maintenance.............................5-101
Vinyl..........................................................5-97
Washing Your Vehicle...................................5-98
Weatherstrips..............................................5-98
Windshield, Backglass, and Wiper Blades.......5-99
Climate Control System...................................3-28
Dual..........................................................3-30
Dual Automatic............................................3-33
Outlet Adjustment........................................3-36
Comfort Guides, Rear Safety Belt.....................1-40
Compact Spare Tire........................................5-94
Content Theft-Deterrent....................................2-15
Control of a Vehicle.......................................... 4-6
Convenience Center, Rear...............................2-44
Convenience Net............................................2-43
Coolant
Engine Temperature Gage............................3-46
Engine Temperature Warning Message...........3-52
Heater, Engine............................................2-22
SGCM, Surge Tank Pressure Cap..................3-51
Cooling System..............................................5-30
Cruise Control Lever.......................................3-10
Cupholder(s)..................................................2-39
Customer Assistance Information
Courtesy Transportation.................................. 7-7Customer Assistance Information (cont.)
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps..................................3-14
Defensive Driving............................................. 4-3
Delayed Lighting.............................................3-18
Delayed Locking............................................... 2-9
Doing Your Own Service Work........................... 5-4
Door
Ajar Warning Message.................................3-56
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
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Door (cont.)
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-10
Driver
Four-Way Manual Seat.................................. 1-3
Position, Safety Belt.....................................1-25
Driver Behavior................................................ 4-2
Driver Information Center (DIC).........................3-62
DIC Controls and Displays............................3-64
DIC Vehicle Personalization..........................3-66
Driving
At Night.....................................................4-17
City...........................................................4-21
Defensive..................................................... 4-3
Drunken....................................................... 4-3
Environment................................................. 4-2
Freeway.....................................................4-22
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-18
Rocking Your Vehicle to Get it Out.................4-31
Winter........................................................4-26
Dual Automatic Climate Control System.............3-33
Dual Climate Control System............................3-30
DVD
Rear Seat Entertainment System..................3-115E
Electrical System
Add-On Equipment.....................................5-104
Floor Console Fuse Block...........................5-105
Fuses and Circuit Breakers.........................5-105
Headlamp Wiring.......................................5-104
Power Windows and Other Power Options.......5-104
Underhood Fuse Block...............................5-107
Windshield Wiper Fuses.............................5-104
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-41
Change Oil Message...................................3-55
Check and Service Engine Soon Light............3-46
Coolant......................................................5-25
Coolant Heater............................................2-22
Coolant Temperature Gage...........................3-46
Coolant Temperature Warning Message..........3-52
Engine Compartment Overview......................5-12
Exhaust.....................................................2-29
Low Oil Level Message................................3-55
Oil .............................................................5-16
Overheated Protection Operating Mode...........5-30
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