2005 BMW Z4 ROADSTER&COUPE phone

Owner/Driver Information:
Name _____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home _____________________________________________________________________
Model ________________________________________________ Year _______________
VINRetail/InService Date_________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices_____________________________________________________________________
Services _____________________________________________________________________
Z4 2005

Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of delivery
will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with all matters related to your
BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature of
your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you
feel that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1-800-831-1117. When calling,
we ask that you provide the following
information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.6. Servicing BMW center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representa-
tive will carefully review all the facts involved
and let you know what further action will be
taken in conjunction with your BMW center.
Please remember: the first step in resolving a
complaint is to contact the authorized BMW
center that performed the work on your vehicle.
They have the necessary equipment and the
personnel to achieve this goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance
Information
21

During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW center,
to repair in a reasonable number of attempts,
any defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
22If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Busi-
ness Bureaus. BBB AUTO LINE resolves
disputes through mediation or arbitration.
Mediation is an informal proceeding whereby
a neutral third party (mediator) helps the
parties to find an acceptable resolution.
Arbitration is also an informal proceeding in
which an impartial third party renders a
decision after a hearing at which both parties
have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you qualify
for participation, you will be required to
provide the following information:
➣Your name and address
➣The vehicle identification number (VIN)
➣The make, model and year of your vehicle
➣A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to arbitrate
you may attend the hearing in person or by
telephone. You may bring witnesses and give
supporting evidence. You may also submit
BBB Auto Line

25 The BMW Roadside Assistance Program
reflects BMW’s commitment to your complete
satisfaction with the BMW ownership
experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 25-27).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the 50
states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concur-
rent with the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance card can be
found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on
the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date of
purchase and the vehicle identification
number (VIN) are embossed on the card.This card should be carried by the driver of
your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service
representative. In order for you to receive
quick and reliable services, it is essential that
you should provide detailed and accurate
information to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration or your
permanent Roadside Assistance card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicle’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
BMW Roadside Assistance

The California Air Resources Board and BMW
of North America (BMW NA) are pleased to
explain the emission control system warranty
on your 2005 vehicle. In California, new motor
vehicles must be designed, built and equipped
to meet the State’s stringent anti-smog
standards. BMW NA must warrant the
emission control system on your vehicle for the
periods of time listed below provided there has
been no abuse, neglect or improper mainte-
nance of your vehicle.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and engine
computer. Also included may be hoses, belts,
connectors and other emission-related
assemblies.
Where a warrantable condition exists, BMW
NA will repair your vehicle at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whichever
occurs first:
1. If your vehicle fails a Smog Check inspec-
tion, all necessary repairs and adjustments
will be made by BMW NA to ensure that
your vehicle passes the inspection. This is
your emission control system PERFOR-
MANCE WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by BMW NA. This is your short-
term emission control system DEFECTS
WARRANTY.
– For 7 years or 70,000 miles whichever
occurs first:
If an emission-related part, specially noted on
page 40 as having coverage for 7 years or
70,000 miles is defective, the part will berepaired or replaced by BMW NA. This is your
long-term emission control system DEFECTS
WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Owner’s
Manual. BMW NA recommends that you
retain all receipts covering maintenance on
your vehicle, but BMW NA cannot deny
warranty solely for the lack of receipts or for
your failure to ensure the performance of all
scheduled maintenance.
– You are responsible for presenting your
vehicle to an authorized BMW center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30 days.
– As the vehicle owner, you should also be
aware that BMW NA may deny your
warranty coverage if your vehicle or part
has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America, LLC
Customer Relations and Services
Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the
California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System
Limited Warranty applies to all 2005 U.S.
specification BMW vehicles sold, leased, and/
or registered in California, Maine,
Massachusetts or Vermont.
California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
36

39 BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
For assistance in determining which parts are
covered by this warranty, please contact your
authorized BMW center or the BMW NA
Customer Relations Department at
1-800-831-1117 or through our website:
www.bmwusa.com. You may obtain further
information concerning the emissions warranty
or report violations of warranty terms, by
contacting Air Resources Board (ARB), Mobile
Source Division, 9528 Telstar Avenue, El
Monte, CA 91731. Please include the title of
the BMW service department head and
telephone number.
California Emission Warranty
Parts List
The following components are covered for
defects by the California Emission Control
System Limited Warranty for a period of 7
years or 70,000 miles, whichever comes
first.
COMPONENT Z4
INTAKE AIR COLLECTOR (PLENUM) •
INTAKE MANIFOLD •
THROTTLE BODY AND GASKET •
VANOS CAMSHAFT POSITION CONTROLLER •
ENGINE CONTROL MODULE •
FUEL TANK •
EXHAUST MANIFOLD •
EXHAUST MANIFOLD WITH CATALYST •
THREE WAY CATALYTIC CONVERTER •
TRANSMISSION CONTROL MODULE •
EXHAUST MANIFOLD GASKET •
FUEL PUMP •
TORQUE CONVERTER •

Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
Month Day Year
Date
(the last eight
digits of the VIN)
Model
Chassis Number
Last Name First Name
NumberStreet Apt./Suite
CityStateZip Code
--AM
Telephone--PM
Telephone
--AM
Fax--PM
Fax
Email
Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
Month Day Year
Date
(the last eight
digits of the VIN)
Model
Chassis Number
Last Name First Name
NumberStreet Apt./Suite
CityStateZip Code
--AM
Telephone--PM
Telephone
--AM
Fax--PM
Fax
Email