2005 BMW Z4 ROADSTER&COUPE service

During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW center,
to repair in a reasonable number of attempts,
any defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
22If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Busi-
ness Bureaus. BBB AUTO LINE resolves
disputes through mediation or arbitration.
Mediation is an informal proceeding whereby
a neutral third party (mediator) helps the
parties to find an acceptable resolution.
Arbitration is also an informal proceeding in
which an impartial third party renders a
decision after a hearing at which both parties
have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you qualify
for participation, you will be required to
provide the following information:
➣Your name and address
➣The vehicle identification number (VIN)
➣The make, model and year of your vehicle
➣A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to arbitrate
you may attend the hearing in person or by
telephone. You may bring witnesses and give
supporting evidence. You may also submit
BBB Auto Line

• The same nonconformity [a failure to
conform to the written warranty that
substantially impairs the use, value or
safety of the vehicle] results in a condition
that is likely to cause death or serious
bodily injury if the vehicle is driven AND the
nonconformity has been subject to repair
two or more times by BMW or its agents
AND the buyer or lessee has directly
notified BMW of the need for the repair of
the nonconformity; OR
• The same nonconformity has been subject
to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconformity;
OR
• The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services
Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
1 (800) 831-1117
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may not be sought
in BBB AUTO LINE: punitive or multiple
damages, attorneys’ fees, or consequential
damages other than as provided in California
Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a
BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further
legal action. The arbitrator’s decision and anyfindings will be admissible in a court action.
11. If you accept the arbitrator’s decision,
BMW will be bound by the decision, and will
comply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-
955-5100 for further details about the
program.
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excellence
in design, engineering, and service is among
the best in the world. And we invest heavily
every year in our people and facilities to
ensure that our quality standards are consis-
tently applied from the factory to the BMW
center. Part of that investment program is
devoted to our multi-million-dollar
Import Processing Centers staffed by our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its trans-
atlantic shipment to the United States.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle which
may occur during transportation from the
factory to the United States are normally
detected and corrected at the Import Process-
ing Centers in the United States. Any defect in
material or workmanship which occurs during
the warranty period is covered under the New
Vehicle Limited Warranty.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE.
BMW Import Processing Centers
24

25 The BMW Roadside Assistance Program
reflects BMW’s commitment to your complete
satisfaction with the BMW ownership
experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 25-27).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the 50
states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concur-
rent with the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance card can be
found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on
the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date of
purchase and the vehicle identification
number (VIN) are embossed on the card.This card should be carried by the driver of
your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service
representative. In order for you to receive
quick and reliable services, it is essential that
you should provide detailed and accurate
information to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration or your
permanent Roadside Assistance card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicle’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
BMW Roadside Assistance

26 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover
any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper
documentation, i.e., a valid drivers license,
registration, etc. Lock-out service will be
provided up to a maximum of $100.00 per
incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle
Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in the
event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the nearest
authorized BMW center on the next business
day.If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or
violation of law (federal, state or local) are
accepted at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage
for towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so
the provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by
you directly to the provider of the services.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
Services

27 In event of an emergency, this service will
assist you in getting information out to the
proper party whether it’s business or personal.
If unable to contact, the message relay service
will document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of
our Roadside Assistance service representa-
tives a call, and we’ll provide you with detailed,
easy to read, computerized trip itinerary and
companion map package.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
– Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW auto-
mobile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all
reimbursement requests.
Trip interruption coverage is limited to $750.00
per incident, to a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with each
company and location, and are subject to
change without notice.
Simply display your Roadside Assistance card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees
caused by a violation of local or state law.
– Expenses related to hazardous weather
conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by Cross Country Motor
Club, Inc., Boston, MA 02155, except in Alaska,
California, Hawaii, Oregon, Wisconsin and
Wyoming where services are provided by
Cross Country Motor Club of California, Inc.,
Boston, MA 02155.
The BMW Roadside Assistance Program is
not a warranty and does not affect your rights
under the New Vehicle Limited Warranty.

29
Warrantor
BMW NA warrants 2005 U.S. specification
vehicles distributed by BMW NA or sold through
the BMW NA European Delivery Program
against defects in materials or workmanship to
the first retail purchaser, and each subsequent
purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured parts.
The decision to repair or replace said part(s) is
solely the prerogative of BMW NA. Parts for
which replacements are made become the
property of BMW NA.
In all cases, a reasonable time must be
allowed for warranty repairs to be completed
after the vehicle is received by the BMW
center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in material
or workmanship for a period of 10 years,unlimited mileage from the date of purchase. In
order to be eligible for this coverage, the vehicle
must be a new car retailed in the State of
Kansas and the repair performed by an
authorized BMW center in Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the new
vehicle warranty period.
Roadside assistance and other owner benefits
are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this Statement
(page 25).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects in
material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refrigerant.
Failure to maintain the vehicle properly in
accordance with the instructions in the Owner’s
Manual or the Service section of this State-
New Vehicle Limited Warranty -
2005 Models (Valid only in the
U.S.A. and Puerto Rico)

30 ment, that results in the failure of any part of
the vehicle.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of this
Statement, that results in the failure of any part
of the vehicle.
Modification of the vehicle or installation of any
performance accessories or components
attached to the vehicle which alters the
original engineering and/or operating
specifications or which result in damage to the
other original components, electrical interfer-
ence, electrical short, radio static, water leaks
and wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable tire
manufacturer’s warranty statements. Instruc-
tions for proper tire care and maintenance are
contained in the Owner’s Manual. Should you
experience difficulty in obtaining warranty
service from a tire manufacturer, your autho-
rized BMW center will assist you in resolving
the difficulty.
Non-BMW Parts – While you may elect to use
non-genuine BMW parts for maintenance or
repair services, BMW NA is not obligated to
pay for repairs that include non-genuine BMW
parts or for any damage resulting from the use
of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for
salvage purposes, or if the vehicle has been
used in any competitive event.
General
These warranties give you specific legal rights,
and you may also have other rights which vary
from state to state.
THE DURATION OF ANY IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY, IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTIES
HEREIN. BMW NA HEREBY EXCLUDES
INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF
THE VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, IN-
CLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.

31 BMW NA warrants this original vehicle against
defects in materials or workmanship which will
result in rust perforation of the vehicle body for
a period of 12 years unlimited mileage,
commencing on the date of first retail sale, or
the date the vehicle is first placed in service as
a demonstrator or company vehicle, whichever
is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon discovery of
any rust perforation, to the workshop of any
authorized BMW center. This BMW center will,
without charge for parts or labor, either repair
or replace the defective part(s). The decision to
repair or replace said part(s) is solely the
prerogative of BMW of North America. Parts for
which replacements are made become the
property of BMW of North America.
REQUIRED MAINTENANCE:
In order to keep this warranty in effect, the
vehicle must be inspected at every BMW
Inspection II (at least every two years). Any
areas requiring preventative maintenance
must be repaired. (THIS INSPECTION/
MAINTENANCE IS AT THE OWNER’S
EXPENSE).
The Inspection/Maintenance consists of:
a. Washing the chassis before inspection, if
necessary, due to dirt accumulation.
b. Repairing any damages to undercoating or
paint due to stone chips, gravel erosion,
scratches, or other external influences.
BMW of North America makes no other
express warranty on this product except the
new car warranty or the warranty as to the
emission control system. THE DURATION OF
ANY IMPLIED WARRANTIES, INCLUDING
THE IMPLIED WARRANTY OF MERCHANT-
ABILITY, IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTIES HEREIN.BMW OF NORTH AMERICA HEREBY
EXCLUDES INCIDENTAL AND CONSE-
QUENTIAL DAMAGES, INCLUDING LOSS OF
TIME, INCONVENIENCE, OR LOSS OF USE
OF THE VEHICLE, FOR ANY BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequential
damages, so the above limitations and
exclusions may not apply to you.
This warranty gives you specific legal rights,
and you may also have other rights which vary
from state to state. Any legal claim or action
arising from any express or implied warranty
contained herein must be brought within 12
months of the date it arises.
This warranty does not apply to the
following:
a. Damage caused by negligence, improper
accident damage repairs, or improper use.
b. Damage attributable to failure to perform
required inspections/maintenance at the
specified intervals or in accordance with the
BMW rust inspection/maintenance program
instructions. Proof must be provided by a
paid invoice or filling in the appropriate
boxes in the Service Section of this
Statement.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the vehicle
has been declared a total loss or sold for
salvage purposes, or if the vehicle has been
used in any competitive event.
Limited Warranty -
Rust Perforation 2005 Models