2005 BMW 3 SERIES mileage

Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage
T Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signatureDate
Performed by BMW center/Stamp with Code
BMW center authorized signature
17Vehicle inspected and repaired
if necessary to BMW standards
required by BMW twelve year
unlimited mileage anti-
corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair
order if necessary)

Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage
T Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signatureDate
Performed by BMW center/Stamp with Code
BMW center authorized signature
18Vehicle inspected and repaired
if necessary to BMW standards
required by BMW twelve year
unlimited mileage anti-
corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair
order if necessary)

Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage
T Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signatureDate
Performed by BMW center/Stamp with Code
BMW center authorized signature
19Vehicle inspected and repaired
if necessary to BMW standards
required by BMW twelve year
unlimited mileage anti-
corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair
order if necessary)

Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage
T Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signatureDate
Performed by BMW center/Stamp with Code
BMW center authorized signature
20Vehicle inspected and repaired
if necessary to BMW standards
required by BMW twelve year
unlimited mileage anti-
corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair
order if necessary)

Body Inspection
Show damage location above with codes:
X Stone damage O Dent
Scratch Collision damage
T Undercoating damage (explain in remarks)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signatureDate
Performed by BMW center/Stamp with Code
BMW center authorized signature
21Vehicle inspected and repaired
if necessary to BMW standards
required by BMW twelve year
unlimited mileage anti-
corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair
order if necessary)

Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of delivery
will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with all matters related to your
BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature of
your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you
feel that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or through our
website at www.bmwusa.com. When contact-
ing us, we ask that you provide the following
information:
1. Your name, address and telephone number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.6. Servicing BMW center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representa-
tive will carefully review all the facts involved
and let you know what further action will be
taken in conjunction with your BMW center.
Please remember: the first step in resolving a
complaint is to contact the authorized BMW
center that performed the work on your vehicle.
They have the necessary equipment and the
personnel to achieve this goal.
We are confident that every effort will be made
to ensure your satisfaction.
Customer Assistance
Information
22

During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW center,
to repair in a reasonable number of attempts,
any defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
23
BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is
an informal proceeding whereby a neutral
third party (mediator) helps the parties to
find an acceptable resolution. Arbitration is
also an informal proceeding in which an
impartial third party renders a decision after
a hearing at which both parties have an
opportunity to be heard. You can select
mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you qualify
for participation, you will be required to provide
the following information:
➣Your name and address
➣The vehicle identification number (VIN)
➣The make, model and year of your vehicle
➣A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to arbitrate
you may attend the hearing in person or by
telephone. You may bring witnesses and give
supporting evidence. You may also submit

your claim in writing and ask for a decision
on the documents you submit, without
attending a hearing. BBB AUTO LINE will
usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comply with the
decision within the time frame specified by
the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”. If
you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (“BMW”)
participates in BBB AUTO LINE, a mediation/
arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified BBB AUTO LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle
identification number (VIN) of your vehicle,
and a statement of the nature of your problem
or complaint. You will also be asked toprovide: the approximate date of your acquisi-
tion of the vehicle, the vehicle’s current
mileage, the approximate date and mileage at
the time any problem(s) were first brought to
the attention of BMW or one of our dealers,
and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims within
the program’s jurisdiction may be presented
to an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of 7
days if you did not first contact BMW about
your problem, or a delay of up to 30 days if
the arbitrator requests an inspection/report by
an impartial technical expert or further
investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE
before asserting in court any rights or rem-
edies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301 et
seq. If you choose to seek redress by pursu-
ing rights and remedies not created by
California Civil Code Section 1793.22 or Title
I of the Magnuson-Moss Warranty Act, resort
to BBB AUTO LINE is not required by those
statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace or
repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption
that BMW has had a reasonable number of
attempts to conform the vehicle to its appli-
cable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first,
one or more of the following occurs:
24