2004 VOLKSWAGEN GOLF PLUS mileage

Parts, accessories, repairs and modifications
lowing:
Break-in period . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports and accessories .. ....... .... , . , . . . . . . . . .
Operating fluids and equipment . . . . . . . . . . . . . . .
Repai rs and technical modifications . . . . . . . . . . . . .
Notice about data recorded by vehicle control modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using o cellular phone in a motor vehicle when it is not c o nne cte d to the vehicle te lephone antenna . .
points for the vehicle . . . . . . . . . . . . . . . . . . . . . .
Inappropriate spare parts and accessorie s as w ell as improperly performed work, tions and repairs can cause ve hicl e damage, cidents and serious personal injuries.
Volkswagen strongl y recomm ends to only use accessories approved by Volkswagen and Genuine Volkswagen These parts and cessories have been evaluated by Volk swagen for their s uitability, reliabilit y and safety.
Break-in period
first read and note the introductory
o n page303.
No te applicab le re quirem ents for breaking in new parts.
Breaking in a new e ngin e
A n
ew en gin e must be caref ully broke n in during the fir st kilo m ete rs). During the
fir st few h ours o f dri vin g, th e e ngine's intern al
kilomet ers) will also affect th e e ng in e quality. Even after th is time -and especially w ith co ld engine­
drive the ve hicle at moderate en gin e speeds in
o rd er to reduce en gin e wear and to incre ase the
care and maint enanc e
Have repairs and vehicle modifica tions
rized Volkswag en dealers and authorized swagen Service Facilities have the required tool s, diagnostic equipment, repair tion, and trai ned personnel.
Only install parts on the ve hicl e that are
Never sto re, mount or attach objects, such as cup or p hone hold ers, on or next to the a irbag module covers or within the airbags
Only use wheel rim I tire combinations proved by Volk swagen for the respecti ve vehicle
mileage the engi ne can co ve r. Do not drive at gine speed s w hi ch are to o low. Always downshif t if the e ngin e is no longer running For the fir st kilometers):
Do no t use full throttle .
Do not drive the ve hicl e at more than 2/3 of the
top en gine s peed.
Do n o t to w trailer.
From to miles km): m ay be in creased to maximum sibl e road and en g in e speed.
New tire s and brake pads
New tires and rep lacing pag e 276
page 192

Booklet 1.1 Consumer
Consumer Protection Information
888
your authorize d Volkswagen dealer or swagen CARE Representati ve has
been unable to sat isfactorily address your cern, Volkswagen offers addi tional assistance throug h BBB a dispute reso luti on
program administ ered by the Council of Bette r
Business Bureau s.
The BBB progra m is free of c h arge to
yo u but there are some vehicl e age and mileage
limitatio ns, so please for more details:
1
yo u please be prepared
to pro vide the follo wing information:
name and address
The Number
Th e model, and model year of your
T he del ive ry date and current mileage of your vehicl e
A descri ption of the concern with your
The BBB program consis ts of two parts: mediation and arbi tratio n . Mediation m ea ns th atBBB staff fac ilitate negot iations between th e parties in an effor t to bring your
to a mutually acceptable reso lution . you do not agree with the mediated solution, you may req uest an arb itratio n hea ring.
Arbitration is a process by whic h an imparti al
p e rson makes a deci sion o n your claim. The bitrato rs are not connected with the a utomobile industry and serve on a voluntary basis.
p orti ng evide nce. ln stead of appearing in pe rso n, yo u m ay req uest a wri tten or eve n a phone a rbitrati on h ear ing. The BBB shaJ l m ake
every effort to obtain a finaJ reso lution of your within 5 business days of the heari ng ( that w as filed),
unl ess stat e or Federal law prov ides otherwise. then have the opp o rtunity to accept or reject
th e decision .
you accept the decision, th e manufacturer
will be bound by th e dec is ion a nd will be quire d to fulfill its obligation with in the frame specified by th e arbitra to r.
yo u r eject th e decis ion, you arc free to pursue other lega l re m edie s available under s ta te or fe deral law, and the manufacturer will
n o t be requir ed to com ply with any part of th e
permit ow ners to obta in a rep lacement ve hicl e or a refund of the purchase price under ce rtain circumstances. Althoug h th e provisio ns of these la ws vary from sta te to state, their intent is to p
rovide
owners wit h certain right s if th ey experi­
e n ce significant serv ice -related diffi cul ties with
th eir new vehicle .
To the exte nt allowed by
each stat e's law, Vol kswage n requires that the ow ner first send wr itten n otificat io n to Volk -

Warranty
Owner's information
Dear
Th is booklet contains the limited warranties appli­
cable to yo ur new Volkswagen model. Please read
these limited warranties carefully to determine your
warranty rights and obligatio ns.
Your New Vehicle Limited Warranty includes virtually bumper to bumper coverage for 3 years or miles, whichever occurs first and Powertrai n Limite d W arranty coverage for 5 years or miles, whichever occurs first. Your vehicle has a Limited Warranty Against Corros ion Perforation for a period of 12 years irrespective of mileage.
you are a reside nt of the
New Mexico , Rhode
Customer CARE
3499 West Hamlin R oad
Ro chester
addition to and separa te from the above com­
pre he nsive warranty package, Volkswage n of America, an ope rating unit of Volkswagen
U
SA Warranty and Maintenance Group
of America
, (" Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer , we
suggest that yo u discuss it with the Service Man­
ager at you r deale rs h ip .
or wri te to the Volks­
wagen Customer CARE Center.
a program administe red through the
Council of Better Business Bureaus . T h e BBB AU­
16.
you change your address or buy a used Volkswagen model, comple te one of the postcards in the middle of th is booklet. You need not use this card if you purchased your
Vo lkswagen through an author ized Volkswagen
dealer .

Limited Warranty Against Corrosion Perforation
What is covered
Warranty period
The coverage under this limited warranty lasts for 12 years without mileage limitation.
Any warranty, including any warranty of merchantability or warranty of
tion to the period of this written warranty. Some
states do not a n implied wa rranty lasts, so this limitation may not
sumes, or authorizes any person to assume,
any other obligation or on its behalf.
Coverage
This limited warranty covers any repair or ment of body sheet
including its territ ories .
your Vo lkswagen
including its territories, th is limited warran ty
Lim ited Warranty Against Corrosion ration , Canadian dealers can submit a warran ty
claim . Proof of Unit ed residence is required .
your return to the United please presen t
the invoice to your United Volkswagen er, who subm it a tain reimbursement for you.
When the warranty period begins
The limited warranty period begins on the date the
vehic le is del ivered to either the origina l purchaser
or the origina l l essee ; o r if the vehicle is first placed
in service as a or "company " car . o n
the date such vehicle is fir st placed in service .
This Limited Warranty Against Corrosion Perfora­
tion is automatically transferred without cost
if the
owne rship of the vehicle changes within the ranty period .
Free-of-charge repair
Repairs under this limited warranty are made free of charge . An authorized Volkswagen dealer
Your Volkswagen model is cor rosion protect­ed a t the factory . do not need to

see or, if th e veh icle is first placed in service as a
demo nstr ator or company demonstrator or compa­
ny car prior to del ivery , on the date it is firs t placed
i n service .
P r
oper maintenance and use
Ins tructions for proper main te nance are contained
i n the maintenance section of this booklet. Time
and mileage intervals , at which maintenance is to
be perfo rmed, may vary from model to model.
Vo lkswagen recom mends you keep a record
of scheduled maintenance by having your mainte­
nance booklet validated at the approx imate time or
m ileage in terva ls by the
authorized Volkswagen
dea ler or other service facil ity tha t performed the
maintenance . you perform the maintenance
yourse lf , keep
not deny a warran ty solely on the basis of your failure to mainta in
the vehic le accord ing to the instructions or failure
to keep a reco rd
of m aintenance.
Instru ctions for proper use
of the vehicle are con­
tained in you r Volkswagen Owner's Manual.
U
se of Genuine Volksw ag en Parts
Volkswagen recommends that Genuine Volkswa­
gen parts be u
sed as replacement parts for the
maintena nce, repair or replacemen t of emission
con tro l systems . Use of replacement parts which
a re not equiva lent to Genuine Volkswagen parts in
emission performance and durabi lity may impa ir
t h e effec tivenes s
of emission control syste ms. th ough use of parts other than Genuine Volkswa­
gen parts does not inva lida te these warranties ,
Volkswagen assumes no
lia bility under these war­
r ant ies for failu re of s uch parts and damage to oth­
e r parts caused by such failure .
EPA certified replacem ent parts
Maintenance , repai r, or rep lacemen t
of emission
control devices and systems may be perform ed by
any aut omot iv e service and repair establishment
or qualified in dividua l using Environm enta l Protection
Agency ce rtified replacement parts.
Maintenance and repairs performed by indep endent service shops
Withou t in val ida ting these warranties , you may
choose to have maintenance , repai r
or replace­
ment of emission control components performed
by any automotive service establishment or individ­
ua l qualified to perfo rm such services. However,
the cost
of such services is no t cove red by these
warrant ies except in emergencies.
"Em ergency Repairs" for
further details.
Parts not scheduled for ins pection or replace m ents
Any part, wh ich is no t scheduled for inspec tion or replacement at ma intenance intervals specified in the main tenance section of this bookle t, is covere d
by this warran ty for the warranty period.
S ch e
duled p art insp ection or replace m ent
A part schedul ed only for inspection in accordance
wi th Volkswagen 's instructions or requ ired sched ­
u led maintenance is cov ered for the dura tion
of these warrant ies .
A part insta
lled in accordance with Volkswagen's
inst ru ctio ns or required scheduled mainte nance is
warranted until th e nex t sc heduled repla cement in­
terva l o r fo r the durat ion of these warranties.
Damage to non-warranty parts
failure of a warranted part causes dam age to a
part not cove red by warranty , the non-w arr anted
part
you r Vol kswage n mod el is with in the United Federa l Emissions Warra nties, Canadian
F ed era l Emissio ns W arranties 13

Consumer Protection
BBB AUTO LINE Dispute Resolution
your authorized Volkswagen dealer or Volkswa­
gen Customer CARE Representativ e has been un­
able to satis factori ly address your concern , Volks­
wagen offers additiona l assistance through BBB
LINE, a dispute resolution program adminis­
tered by t he Council of Better Business Bureaus .
The BBB
program is free of cha rge to you but there are some veh icle age and mileage
l im ita tio ns, so please for
mor e
1
you BBB
Your name and address
The Vehic le Ident ific ation Number
The make , m odel, and model year of your vehi ­
cle
o f you r vehicle
A desc ription of the con cern with your vehicle
Th e BBB
fa cilitate neg otia tio ns between the parties in an effo rt to bring your cla im to a m u-
may attend
the hearing in person, be represented by an attor­
ney , bring witnesses, and give supporting evi­
dence .
make every effort to obtain
a final resolution of your claim within 5 business
days of t he hearing (that is, within days of when
your claim was unless sta te or Fede ral law
provides otherwise . then have the opport un ity
t o accept or rejec t the decision .
be bound by the de cisio n and it s ob ligation within the timeframe specified by
th e arbi trato r.
you re ject the decision, you are free to pur sue
o th er lega l remedies available under state or feder­
al law , a nd the man ufa cturer not be requir ed to comply with any part of th e decision . State-Specific Warranty Enforcement Laws
Each state has enacted warranty enforcement
laws (commonly re fe rred to as "lemon laws") that
permit owners to obtain a replacement vehicle o r a
refund of the pur chase price under certain circum­
stances. Althou gh the provisio ns o f th ese laws
vary from state to s tate, their inten t is to provide
owne rs wi th certain rights if they experience signifi­
cant service-related difficulties with their
new vehi­
cle .
Volks-
18
required by state law, Volkswage n re­
ques ts that the owner provide the writt en notifica­
tion) . The owner should send writt en notification to:
Volkswagen
Group of America, Customer
Ml
Depending on the sta te's
law , the owner may also be req uir e d t o submi t the ir
complain t to BBB be fo re seeki ng other
remedies. Please refe r to the BBB

Dispute Resolution section of this for more
informa tion about the BBB AUTO disp ute
resolution program . Because
each state has enacted specific sions as part of its the in their state.
Volkswagen participates in BBB AUTO a
media tion/a rbitration program administered by the
Boulevard. A rlington , Virginia 22203).
BBB AUTO and Volkswagen have been
you have a arising under any gen written warranty, we request that you bring it
Volkswagen's attention . we are to it, you may with BBB AUTO with BBB AUT O within
six (6) months after the expiration of the warranty .
To a claim with BBB AUTO
1
There is no charge for the
orde r to
of your and a sta tement of the ture of your problem or comp lai nt. also be
asked to provide: the approxima te date of your quisi tion of the veh icle, the vehicle's current age, the approximate date and mileage at the time any problem(s) were first brought to the att ention of Volkswage n or one of our dealers, and a ment of the relief you are seek ing.
BBB AUTO
staff may try to help your dispute through mediation . mediation is no t
ord inarily be
issued within days f rom the time your complain t
is t here may be a delay of 7 days if you did
not first contact Volkswage n about your problem,
or a delay of up to
pert or furth er investigation and report by BBB
before
asserting in court any rights or remed ies confer red by California Code 1 793.22. a re
not required to use BBB AUTO ing rights and remedies under any othe r state or law . California
Code
to
conform to the
able number of attempts, Volkswagen may be quired to repla ce or repurchase the vehic le. fornia Code 1793.22(b) creates a sumption that Volkswagen has had a reasonable
number of attempts to conform th e vehicle to its
appl icabl e express warranties if, within 18 months
from to the buyer or miles on the
The same nonconformity (a
to cause death or serious bodily injury if the vehicle is driven AND the conformity has been s ubject to repair two or more
times by Volkswagen or its agents AND the buyer
o r h as directly notified Volkswagen of the
need for the repair of the nonconformity ;
The vehicle is out of service by reaso n of the
r epai r of non- confo rmiti es by Volkswage n or its
agen ts for a cum ulative
e nd ar days afte r of the vehicle to th e er.
ABOVE
Volkswagen Group of America, Customer CARE
3 499 West Hamlin Road Rochester
remedies may be sought in BBB repai rs, reimbu rsement for money paid
t o repair a vehicle or othe r expe nses incur red as a of a vehicle nonconformity , repurc hase or pla cemen t of your vehicle , and compe nsation for
damages and remedies under Volkswa-
gen 's written warranty or app licab le law.
Con sume r Protec tion Information