2004 VOLKSWAGEN GOLF service

Volkswagen of Am erica. In c .. (Volkswagen) to the original purcha ser or original
lessee of a model yea r Volkswage n vehicle
and any subseq uent purchaser o r lessee of the veh icle that if th e fo llowing conditio n s arc met ,
a n y authorized Volkswage n deale r in th e including its territ ories, and Canada will
r emedy any nonconformity. as de term ined
below . free of charge, under the following tions:
the vehicle fail s to conform any time during24 or miles, whicheve r cu rs firs t, to applicab le emissi on inspection stand ards as det ermined by an In spection and Maintenance Test (liM). or
if the veh icle been in usc for more th an24 o r miles, whicheve r oc curs first. the vehicle fails Test resulting from a malfunction of convert er, e ngi ne e lectronic control
module or o n -boar d diagnost ic de vice (OBD), and
Test r equire s the vehicle owner be ar any or other san ction ,
the vehicle ha s been maintained and
ti on s for proper maintenanc e and
Performance Warranty
ma y raise media tel y after your vehicle has failed an Test if, as a result of that failure, yo u are re quired
b y law to rep air th e vehicle or cance llation of you r right to usc the vehicle.
including its territorie s. and Can ada. The dealer will honor or den y your claim wit hin reasonable ti me . not to excee d days. from th e time at whic h your hicle is presente d for re pair or w it h in an y time
p eriod sp ecified by local. state or federal w hic hever is shorter . excep t w hen a delay is caused b y ev en ts not to Vol ksw agen
o r t he dea ler. If the de aler denie s your claim, yo u
will be notified in writi n g oft h e reason s for ject ing the claim . If you do not rece ive notice of deni al o f your claim within the above time riod , Volkswage n is require d by Jaw honor th e
claim.
U nde r certa
in ci rcumsta nces, your claim maybe denied because you have faile d to comply with inst ruct ion s for scheduled mainte nance co n-
16
plie d with th e instructio n s fo r scheduled te nance and proper use, Volkswag en may quire you to furnish proof of compliance only with those mainte nance inst ru ction s which Volkswag en has reaso n to believe were not formed Test failure.
Volkswage n deny an emissio n p erformance warrant y claim on the basis that a non-EP A tified r eplacement pan w as used i n th e nanc e or re pair of th e veh icle if Volkswagen can
p rove is either
lent from an em issio n standpoint to the origina l yo u arc not abl e to offer is either not defective or equi va le nt
t o th e original with re spec t its em issio n
p erformance.
Volkswagen will not den y a cl aim re lating to
warrant y wo rk or p re- delivery service form ed by an auth orized Volk swage n deale r. or
work performed in a n emerge ncy to rectify
a n unsafe condition step s in a timel y

manner to putt he ve hicl e hack a th e usc of an uncertifi ed part or to plia nce w ith the in structions for proper nance and use, whic h is not related to the 1/M Te st
hi cle is delivered to the origina l purchaser or orig inal lessee, and any
tained in your Ma intenance bookle t. Tim e and mi leage imerval s, at whi ch maintenance is to be perfor med, may vary from
model to model.
recommends you keep a reco rd of scheduled mainte nan ce by having your swagen Maintenance boo kle t validated at th e approximate time or mileage interv al s by the thorized d eal er or other service c ility that performed the maintenance. lfyou perform the maimenance yourself , keep all umentation as proof yo u have performed th e mainte nance at the approximate time or mileage intervals recommended, that you ha ve
Use of G enuine
recommends that Genuine swagen parts be used as replacement parts fo r
th e m ai ntenance . repair or replacement of em sion contro l sys te m s. Genuine swagen parts in emission performance and may impair the effectiveness o f e mission
service as a demonst rator or company
used p ro per form the maintenance properly.
Failure to your vehicle according to the instruction for proper mailllenance may cause the vehicle to exceed applicable emission s
erage. Howeve r, will not d en y a
warra nt y cl aim solel y on the bas is of your failure
to maintain th e veh icle accordin g to the
control system s. Althoug h u se of parts ot her than Genuine pa rt s does not date these warranties. assumes no liabilit y under these warranties for fa ilur e of su ch part s to o ther parts cause d by
s u ch
F ed er al Emissions Warranties 17

Emergency repairs
Emergency repair s performed by a non-Volk ­
swage n service facility will be reimbursed if the repair work was needed and correc tl y per­
formed, it was imposs ib le or unreasonable under the cir cumstances to tow or drive your Volkswagen to the nearest authorized Volk­
sw agen d ealer. The maximum reimbursement allowable is an amount equal to the cost if yo ur authori zed Volkswage n dealer had comple ted the repai r(s) . R eimbursememwill be co nsid ere d
when yo u submit the follo win g items to your au­
thori zed Volkswagen dea ler:
A explaining the cir cumstances that prevented you from getti ng to an autho­rized Volk swagen dealer.
Pa.id receipt(s),
Repair order(s) , and
Part (s) removed from your Volkswagen.
Damage caused by tampering, use of improper
Manual, and abuse, n eglect or im­proper maintenance of the vehicle. Diagnosis and repair of su ch damage are at th e expense of th e owner.
particular p urpose, is limited in duration to the stated period of these written warranties.
consequential damages, including loss of resa le
value, lost profits or earnings, and out-of­pocket expenses fo r substitute transportation or lodging.
So me s tat
es do not allow the exclus io n or limita ­
tion of incid ental or consequential damages, so this limitation or exclu sion ma y not apply to
you.
In the event yo u have not received the services
p romised in these warranties, please follow the
procedures described in this booklet under the title
Division (6405)),
Warra nty Environmental Agenc y. A riel Rios Buildin g, Pennsylva nia
Aven ue, N.W., Wash ingto n,

may rai se claim under thi s warra nty mediately your has a fornia test of that to avoid impos ition of a or cancella tion of your right to usc the need not
or pay for the repair before presenting your
may be pre sented only by b rin gin g your ve hicl e to authorize d Volkswagen dea le r in the United S tates, it s terri tories, and
The d ealer within a reasonab le tim e, not to exceed thiny days. fro m the time at whic h your hi cle is presented for repair or within any time period
to Volk swagen or the dealer. yo u be in wri ting of the rea sons for jecting the yo u do not receive notice of d eni al of your claim within the above time riod. is req uired by to honor the
Undcrcenain circumstances . your may be denied because yo u have faile d to comply with
in structions for scheduled maintenance in your Maintenance booklet. determining whether you have
those maintenance in struc tions whi ch has reaso n to believe were not formed and whic h could b e the ca use of the
basis that a non-EPA
can prove that th e part is eit he r tive in materials or workmanship . o r not lent from an e mission standpoint to the origi nal pan. and you
will not deny a claim re la ting to:
warranty work or pre-delivery service formed by an authorized
work perform ed in emergency to rectify an unsa fe condition
the usc of a n part or to p liance with the in structions proper nance and usc, w hich is not related to the 1/ M Tes t failure
hicle is deliv e red to the original subsequent chaser or lessee or. the p laced in
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a demonstra to r or company car prior to deli very. on the date it is placed in service

Proper maintenance and use
for proper
Time a nd milea ge intervals whic h mainten an ce is to be perfor med, may vary from
model to model.
Volkswagen recommends you keep a record of
scheduled maimcnance performed by havin g
your Vol k swagen Maimenance booklet dated the approximate time or va ls by an a uthori zed Volkswagen dealer, and that you provide these records to the new owner whenever you th e vehicle.
Use of Genuine Volkswagen Parts
Volk swagen recommends that Genuine be used as for the maintenance, repair or rep lacement of
which arc not equivalelll lO Genuine swage n in emi ssion performance and may impair the effec tive ness of emission
you r veh icle according to th e
instruction for proper mainten a nce may cause th e veh icle exceed applicable emissions dards and resuh in denial o f warranty not deny a on the basis of you r fai lur e
to
tions o r failure lO keep record of maint enance.
for proper use o f th e ve hicle are in your Volkswagen
sys te m s. use of pans than Genuine Volkswagen pans does not Volkswagen assumes no u nder these warra nties for failure of su ch a nd damage to other
componems formed by any ment or ind ividua l to perform s u ch
serv ices. llowevcr, the cost of su ch services is
not covered by these warranties except in the indep endent serv ice esta bl ish-
me to an authorize d Volkswagen dealer and have th e defect corrected free of charge. Volk swage n not be fo r any expe nses which you have incurred at the in dep cndem v ice establishment, excep t for emergency pairs. "Emergency Repairs" for further
Parts not scheduled for inspection or replacement
Any whi ch i s no t sc hedule d for inspection or maintenance
warranty
rio d. Any such pa rts re pai red or re placed under warranty arc warranted for the remainin g ranty

to sp eak to the
Service Manager or directly to the owner of the
dealer shi p.
It is their business to be concerned about your
s atisfac tio n and goodwill. Since they a rc closest
to the s it u a tion, they are in the best position to
q uick ly resolve any concerns you may have.
satisfaction w ith our product is very tant to us. and we would like to make certain that we have had the opportunity to work w ith you and your deale r to resolve concerns.
If yo
ur concerns no t resolve d to your faction by th e dealer, please contact Volkswagen of Am erica. In c., immediately by ca lling our free number:
Tel.:
CARE 3499 West Hamlin Road Rochester Hill s,
can also contac t u s usin g our Internet dress:
www.vw.com.
Simply clic k on Volkswagen of America,
When yo u call or write , please pro vide the lowing informatio n :
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address and te lephone number
Vehicle Identification Number
Vehicle type and milea ge
Dealer's n ame and location
Nature of corn p laint or problem
of repair o rders (retain originals for
your records) o r p ertinent documents if you are writing to us
A
Representa tive will gather and carefully re view all fac ts rela ti n g to your quest for assistance. After th is review is CAR E Hep rescntative will in for m yo u of any assistance th a t th e company be able to provid e.
n o te t hat as pan o f o u r co ntinuing elTon
to maintain the h ighest quality of service to our
itor the quality of telephone calls be tween o u r

of Inc. offer fin ancial assista nce pairs or expenses not covered by Volk swage n of America, Inc.'s Limited New Warranties.
In
certain instances. of America,
Inc. may pay for such repairs in acco rdance with the term s of service action campaigns it will of a vice action, tif y yo u by mail and request you bring your ve hicle to you r ne arest authorized dealer for repair free of charge.
I f you have not r
ecently change d yo ur address of In c. has your rent address on file , yo u w ill rece ive notification automatically. If yo u you
m ay no t have rece ived notice concernin g a ti cula r se rvice action. please check with your d
e
aler to determine w hether your vehicle is
of Americ a , Inc. may offe r a ss istance with a repair beyond ran ty on a case-by-case basis. If you believe your vehicle needs re p air not cove re d by w hi ch Volkswagen of America, Inc. should pay for In o r In whol e. please disc uss quest w ith your dealer. If yo u not satisfied
w ith your dealer's decision, please contact
phone or in writin g. Your request s hould provide the ve hicle identification number, th e mileage. maintenance hi story and an explanation of why
yo u believe that the repair should be performed free of charge. Your request should be n ied by all available maintenance and repair records which you have retained. A Cu sto mer CAR E will rev iew your request and advise you of our
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Booklet 1.2
docs not resolve your produc t concern to your satisfaction or if you do not wis h t o present your concern to either of them, you may take advan­tage of the mediation and arbitration services of the Be tt er Bu siness Burea u. Thi s program is called BBB LINE and i s available to yo u
free of charge, on a natio nw ide basis as lo ng as you r vehicle has been driven less than
regarding your claim.
The LINE program has two parts. The
to bring your claim to a mutll­ally acceptable resolut ion. You do no t have to participate in mediation if yo u would rather pro­ceed immedia tely to arbitration. Arbitration is
t h e other part of BBB LINE. Arbitratio n i s
a process b y which an impartia l p e rson makes a decision on your claim . The arbitra tors a rc no t connected with the automobile industry and serve on a voluntary ba sis.
I f you do no t agre e with
the mediated resolution and/or have opte d to arbitrate, an arbitration hearing be scheduled. You m ay attend the
hear ing in pers o n, be represented b y an at­torney, bring w it nesses, and give supportin g ev­
idence. I n stead of appearing personally, you may request a written or even a telephone arbi­tration hearing.
If
you wis h to use BBil please call the following toll-free number:
BBB
Tel.: I
Whe n you call th e local of th e its stafTwill need the followi ng information:
n am e, address and telephone number
Make, mode l and Veh icle Identification Numbcrofyourvehicle (VIN)
Delivery date and current mileage
Nature of complaint or proble m
T
he arrange an a rb it ra tion hearing.
A
decision will be made by the arbit ra to r within 3 days of th e hearing (typi cally a decis ion is made days from the date
swagen of America, Inc. will be bound b y the de­ci sion and it s obligatio n wi thin th e time
not have to compl y
w ith any part of the decis ion.
LINE Arbitration Program is provided in the Informa tion about tection Laws booklet which is presented to you
b y your dealer when you take delivery of your n ew vehicl e.