2004 PONTIAC GRAND AM phone

Audio System(s)
Notice:Before adding any sound equipment to
your vehicle, like a tape player, CB radio, mobile
telephone, or two-way radio, make sure that it can
be added by checking with your dealer. Also,
check federal rules covering mobile radio and
telephone units. If sound equipment can be added,
it is very important to do it properly. Added
sound equipment may interfere with the operation
of your vehicle’s engine, radio, or other systems,
and even damage them. Your vehicle’s systems may
interfere with the operation of sound equipment
that has been added improperly.
Figure out which audio system is in your vehicle, find
out what your audio system can do, and how to operate
all of its controls.
Your vehicle has a feature called Retained Accessory
Power (RAP). With RAP, the audio system can be
played even after the ignition is turned off. See
“Retained Accessory Power (RAP)” underIgnition
Positions on page 2-18.
Setting the Time for Radios without
Radio Data Systems (RDS)
Press and hold the HR or MIN arrow for two seconds.
Then press HR until the correct hour appears on
the display. Press and hold MIN until the correct minute
appears on the display. The time can be set with the
ignition on or off.
Setting the Time for Radios with
Radio Data Systems (RDS)
Press and hold HR or MIN for two seconds. Then press
and hold HR until the correct hour appears on the
display. AM will appear on the display for morning hours.
Press and hold MIN until the correct minute appears
on the display. The time may be set with the ignition on
or off.
To synchronize the time with an FM station broadcasting
Radio Data System (RDS) information, press and
hold HR and MIN at the same time for two seconds until
UPDATED appears on the display. If the time is not
available from the station, NO UPDATE will appear on
the display.
RDS time is broadcast once a minute. Once you have
tuned to an RDS broadcast station, it may take a
few minutes for your time to update.
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Setting Preset PTYs (RDS Only)
The six numbered pushbuttons let you return to your
favorite PTYs. These pushbuttons have factory
PTY presets. You can set up to 12 PTYs (six FM1 and
six FM2) by performing the following steps:
1. Press BAND to select FM1 or FM2.
2. Press PROG TYPE to activate program type select
mode. PTY will appear on the display.
3. Turn the SELECT knob to select a PTY.
4. Press and hold one of the six numbered
pushbuttons until you hear a beep. Whenever you
press that numbered pushbutton, the PTY you
set will return, if program type select mode
is activated.
5. Repeat the steps for each pushbutton.
RDS Messages
ALERT!:Alert warns of national or local emergencies.
When an alert announcement comes on the current
radio station, ALERT! will appear on the display. You will
hear the announcement, even if the volume is muted
or a CD is playing. If a CD is playing, play will stop
during the announcement. You will not be able to turn
off alert announcements.
ALERT! will not be affected by tests of the emergency
broadcast system. This feature is not supported by
all RDS stations.
INFO (Information):If the current station has a
message, INFO will appear on the display. Press this
button to see the message. The message may display
the artist, song title, call in phone numbers, etc.
If the whole message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message at your own speed, press
the INFO button repeatedly. A new group of words will
appear on the display with each press. Once the
complete message has been displayed, INFO will
disappear from the display until another new message
is received. The old message can be displayed by
pressing the INFO button. You can view an old message
until a new message is received or a different station
is tuned to.
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ALERT! will not be affected by tests of the emergency
broadcast system. This feature is not supported by
all RDS stations.
INFO (Information):If the current station has a
message, INFO will appear on the display. Press this
button to see the message. The message may display
the artist, song title, call in phone numbers, etc.
If the whole message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message at your own speed, press
the INFO button repeatedly. A new group of words will
appear on the display with each press. Once the
complete message has been displayed, INFO will
disappear from the display until another new message
is received. The old message can be displayed by
pressing the INFO button. You can view an old message
until a new message is received or a different station
is tuned to.
TRAF (Traffic):If TRAF appears on the display, the
tuned station broadcasts traffic announcements.
To receive the traffic announcement from the tuned
station, press this button. Brackets will be displayed
around TRAF and when a traffic announcement comes
on the tuned radio station you will hear it.
If the current tuned station does not broadcast traffic
announcements, press the TRAF button and theradio will seek to a station that does. When the radio
finds a station that broadcasts traffic announcements,
the radio will stop and brackets will be displayed around
TRAF. When a traffic announcement comes on the
tuned radio station you will hear it. If no station is found,
NO TRAFFIC will appear on the display.
If the brackets are on the display and TRAF is not, you
can then press the TRAF button to remove the
brackets or use the TUNE knob or the SEEK arrows to
go to a station that supports traffic announcements.
If no station is found, NO TRAFFIC will appear on the
display.
Your radio will play the traffic announcement if the
volume is low. Your radio will interrupt the play of a CD
if the last tuned station broadcasts traffic
announcements and the brackets are displayed.
This function does not apply to XM™ Satellite Radio
Service.
Radio Messages
CALIBRATE:Your audio system has been calibrated
for your vehicle from the factory. If CALIBRATE appears
on the display, it means that your radio has not been
configured properly for your vehicle and must be
returned to the dealership for service.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-9.
Defensive driving really means “be ready for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the floor — makes
proper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
•Judgment
•Muscular Coordination
•Vision
•Attentiveness.
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Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you can not, try to slow down before you
hit them.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing
on the road. If you can see reflections from trees,
telephone poles or other vehicles, and raindrops
“dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you can not avoid deep puddles or standing
water, drive through them very slowly.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can find your specific vehicle information
all in one place.
The Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
United States – Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA® (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
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