2004 Mercury Mountaineer phone

CENTER CONSOLE
Your vehicle may be equipped with a
variety of console features. These
include:
•Utility compartment with
cassette/compact disc storage
•Auxiliary power point
•Cupholders
•Tissue box holder (located on underside of console lid)
•Ash tray (if equipped)
The rear side of the console may incorporate the following features:
•Air vents
•Cupholders (will pull up with break away feature)
•Rear power point
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
2004 Mountaineer(mnt)
Owners Guide (post-2002-fmt)
USA English(fus)
Driver Controls
45

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Customer Assistance
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•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
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2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Customer Assistance
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If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Customer Assistance
206

Interior style
Electrochromatic compass/temperature interior mirrors
Floor mats
Scuff plates
Lifestyle
Bike racks
Cargo organization and management
Engine block heaters
Trailer hitches, wiring harnesses and accessories
Peace of mind
Airbag anti-theft locks
First aid and safety kits
Full vehicle covers
Locking gas cap
Navigation systems
Remote start
Vehicle security systems
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•
Mobile communications systems may harm the operation of your vehicle,
particularly if they are not properly designed for automotive use.
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Accessories
273

A
Accessory delay ..........................49
AdvanceTrac ..............................141
Air bag supplemental restraint
system ................................115, 120
and child safety seats ............117
description ......................115, 120
disposal ....................................123
driver air bag ..................117, 121
indicator light .................119, 122
operation .........................117, 121
passenger air bag ...........117, 121
Air cleaner filter .......................262
Air conditioning ..........................28
All Wheel Drive (AWD),
driving off road .........................151
Ambulance packages ....................7
Antifreeze (see
Engine coolant) ........................226
Anti-lock brake system
(see Brakes) ..............................139
Audio system (see Radio) ...18, 21
Automatic transmission
driving an automatic
overdrive .................................147
fluid, adding ............................245
fluid, checking ........................245
fluid, refill capacities ..............263
fluid, specification ..................267
Auxiliary power point .................48
Axle
lubricant specifications ..265, 267
refill capacities ........................263
B
Battery .......................................224acid, treating emergencies .....224
jumping a disabled battery ....195
maintenance-free ....................224
replacement, specifications ...262
servicing ..................................224
BeltMinder .................................111
Brakes ........................................139
anti-lock ...................................139
anti-lock brake system
(ABS) warning light ...............139
fluid, checking and adding ....244
fluid, refill capacities ..............263
fluid, specifications .........265, 267
lubricant specifications ..265, 267
parking ....................................140
shift interlock ..........................145
C
Calculating load ........................166
Capacities for refilling fluids ....263
Cargo cover ...........................76–77
Cell phone use ............................45
Certification Label ....................269
Changing a tire .........................186
Child safety restraints ..............123
child safety belts ....................123
Child safety seats ......................126
attaching with tether straps ..130
in front seat ............................127
in rear seat ..............................127
Cigar lighter
Power Point ..............................48
Cleaning your vehicle
engine compartment ..............210
instrument panel ....................212
interior .....................................213
interior trim ............................213
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Index
Index
274