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When you buy Ford ESP, you receive Peace-of-Mind protection throughout
the United States and Canada, provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Customer Assistance
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Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in kilometers or miles).
2. Each time you fill the tank, record the amount of fuel added (in liters
or gallons).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Multiply liters used by 100, then divide by total
kilometers traveled.
Calculation 2:Divide total miles traveled by total gallons used.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Maintenance and Specifications
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Information on “P” type tires
P215/65R15 95H is an example of a
tire size, load index and speed
rating. The definitions of these
items are listed below. (Note that
the tire size, load index and speed
rating for your vehicle may be
different than this example.)
1.P:Indicates a tire, designated by
the Tire and Rim Association
(T&RA), that may be used for
service on cars, SUVs, minivans and
light trucks.
Note:If your tire size does not
begin with a letter this may mean it
is designated by either ETRTO
(European Tire and Rim Technical Organization) or JATMA (Japan Tire
Manufacturing Association).
2.215:Indicates the nominal width of the tire in millimeters from
sidewall edge to sidewall edge. In general, the larger the number, the
wider the tire.
3.65:Indicates the aspect ratio which gives the tire’s ratio of height to
width.
4.R:Indicates a “radial” type tire.
5.15:Indicates the wheel or rim diameter in inches. If you change your
wheel size, you will have to purchase new tires to match the new wheel
diameter.
6.95:Indicates the tire’s load index. It is an index that relates to how
much weight a tire can carry. You may find this information in your
owner’s guide. If not, contact a local tire dealer.
Note:You may not find this information on all tires because it is not
required by federal law.
7.H:Indicates the tire’s speed rating. The speed rating denotes the
speed at which a tire is designed to be driven for extended periods of
time under a standard condition of load and inflation pressure. The tires
on your vehicle may operate at different conditions for load and inflation
pressure. These speed ratings may need to be adjusted for the difference
in conditions. The ratings range from 99 mph (159 km/h) to 186 mph
(299 km/h). These ratings are listed in the following chart.
REVIEW COPY:
2004 Explorer(exp), Owners Guide (post-2002-fmt)(own2002),
Market:USA English(fus)
Maintenance and Specifications
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