2004 Mercury Grand Marquis phone

CELL PHONE USE
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in vehicle communications
systems, telematics devices and portable two-way radios.
A driver’s first responsibility is the safe operation of the vehicle.
The most important thing you can do to prevent a crash is to
avoid distractions and pay attention to the road. Wait until it is safe to
operate Mobile Communications Equipment.
CENTER CONSOLE (IF EQUIPPED)
Your vehicle may be equipped with a variety of console features. These
include:
•Utility compartment
•Power point (inside storage bin)
•Cupholders
•Air vents to the rear seating positions (heat only)
Use only soft cups in the cupholder. Hard objects can injure you
in a collision.
POSITIVE RETENTION FLOOR MAT
Position the driver floor mat so that
the eyelet is over the pointed end of
the retention post and rotate
forward to lock in. Make sure that
the mat does not interfere with the
operation of the accelerator or the
brake pedal. To remove the floor
mat, reverse the installation procedure.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
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Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
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What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
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Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
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parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
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MERCURY ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Mercury accessories are available for your
vehicle through your local authorized Mercury or Ford of Canada dealer.
These quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Mercury accessory found
to be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessory. The accessory will be warranted for whichever provides you
the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Mercury accessories purchased along with your
new vehicle and installed by the dealer are covered for the full length of
your New Vehicle’s Limited Warranty—3 years or 60,000 km (36,000 miles)(whichever occurs first). Contact your dealer for details and a copy of
the warranty.
Not all accessories are available for all models.
Following is a list of several Mercury Genuine Accessory products. Not
all accessories are available for all models. To find out what accessories
are available for your vehicle, please contact your dealer or visit our
online store at: www.mercuryaccessories.com.
Exterior style
Bug shields
Deflectors
Exterior trim kits
Front end covers
Grille inserts
Headlamps, fog lights and Daytime Running Lamps (DRLs)
Splash guards
Wheels
Interior style
Cell phone holders
Electrochromatic compass/temperature interior mirrors
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
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Floor mats
Interior trim kits
Leather wrapped steering wheels
Scuff plates
Speed control
Lifestyle
Bike racks
Cargo organization and management
Engine block heaters and blankets
Peace of mind
Airbag anti-theft locks
First aid and safety kits
Full vehicle covers
Locking gas cap
Navigation systems
Remote start
Vehicle security systems
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems—such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
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A
ABS (see Brakes) .....................128
Air bag supplemental
restraint system ................104, 108
and child safety seats ............106
description ......................104, 108
disposal ....................................111
driver air bag ..................106, 109
indicator light .................108, 110
operation .........................106, 109
passenger air bag ...........106, 109
side air bag ..............................108
Air cleaner filter ...............210, 224
Air conditioning ..........................33
Air suspension ...........................132
description ..............................132
Antifreeze
(see Engine coolant) ................190
Anti-lock brake system
(see Brakes) ..............................128
Audio system
(see Radio) ......................20, 23, 26
Automatic transmission
driving an automatic
overdrive .................................134
fluid, adding ............................207
fluid, checking ........................207
fluid, refill capacities ..............225
fluid, specification ..................228
Auxiliary power point .................55
Axle
lubricant specifications ..226, 228
refill capacities ........................225
traction lok ..............................137
B
Battery .......................................188acid, treating emergencies .....188
jumping a disabled battery ....159
maintenance-free ....................188
replacement, specifications ...224
servicing ..................................188
BeltMinder ...................................99
Brakes ................................127–128
anti-lock ...................................128
anti-lock brake system
(ABS) warning light ...............129
fluid, checking and adding ....207
fluid, refill capacities ..............225
fluid, specifications .........226, 228
lubricant specifications ..226, 228
shift interlock ..........................133
Bulbs ............................................40
C
Capacities for refilling fluids ....225
CD changer .................................29
Cell phone use ............................71
Certification Label ....................230
Changing a tire .........................153
Child safety restraints ..............111
child safety belts ....................111
Child safety seats ......................114
attaching with tether straps ..118
in front seat ............................115
in rear seat ..............................115
Cigar lighter
Power Point ..............................55
Cleaning your vehicle
engine compartment ..............176
instrument panel ....................178
interior .....................................178
interior trim ............................178
plastic parts ............................177
Index
Index
235