2004 Mercury Grand Marquis mileage

What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
170

•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in theScheduled Maintenance Guide. The
coolant concentration should be maintained at 50/50 coolant and distilled
water, which equates to a freeze point of -36°C (-34°F). Coolant
concentration testing is possible with a hydrometer or antifreeze tester
(such as the Rotunda Battery and Antifreeze Tester, 014–R1060). The
level of coolant should be maintained at the“FULL COLD”or within the
“COLD FILL RANGE”level in the coolant reservoir. If the level falls
below, add coolant per the instructions in theAdding engine coolant
section.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
190

•Severe abrasion on the sidewall
If your vehicle has a leak in the exhaust system, a road tire or the spare
tire may be exposed to hot exhaust temperatures requiring the tire to be
replaced.
Tire Replacement Requirements
Your vehicle is equipped with tires designed to provide safe ride and
handling capability.
Only use replacement tires and wheels that are the same size
and type (such as P-metric versus LT-metric or all-season versus
all-terrain) as those originally provided by Ford. Use of any tire or
wheel not recommended by Ford can affect the safety and
performance of your vehicle, which could result in an increased risk of
loss of vehicle control, vehicle rollover, personal injury and death.
Additionally the use of non-recommended tires and wheels could cause
steering, suspension, axle or transfer case/power transfer unit failure. If
you have questions regarding tire replacement, see an authorized Ford
or Lincoln/Mercury dealer.
Make sure all tires and wheels on the vehicle are of the same size, type,
tread design, brand, load-carrying capacity and speed rating because it
can affect the safety and performance of your vehicle, which could result
in an increased risk of loss of vehicle control, vehicle rollover, personal
injury and death.
You should replace the spare tire when you replace the other road tires
due to the aging of the spare tire.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
•Observe posted speed limits
•Avoid fast starts, stops and turns
•Avoid potholes and objects on the road
•Do not run over curbs or hit the tire against a curb when parking
If your vehicle is stuck in snow, mud, sand, etc.,do notrapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
222

recommendations ...................187
refill capacities ........................225
specifications ..................226, 228
Exhaust fumes ..........................127
F
Fail safe cooling ........................195
Floor mats ...................................71
Fluid capacities .........................225
Fuel ............................................196
calculating fuel
economy ............................52, 201
cap ...........................................198
capacity ...................................225
choosing the right fuel ...........199
comparisons with EPA fuel
economy estimates .................204
detergent in fuel .....................200
filling your vehicle
with fuel ..................196, 198, 201
filter, specifications ........201, 224
fuel pump shut-off switch .....145
improving fuel economy ........201
octane rating ...................200, 228
quality ......................................200
running out of fuel .................200
safety information relating to
automotive fuels .....................196
Fuses ..................................146–147
G
Garage Door Opener
(see Homelink wireless control
system) ........................................63
Gas cap (see Fuel cap) ............198
Gas mileage
(see Fuel economy) .................201
Gauges .........................................15H
Hazard flashers .........................145
Head restraints ...........................86
Headlamps ...................................36
aiming ........................................38
autolamp system .......................36
bulb specifications ....................40
daytime running lights .............36
flash to pass ..............................37
high beam .................................37
replacing bulbs .........................41
turning on and off ....................36
Heating
heating and air conditioning
system .................................32–33
HomeLink universal
transceiver (see
Garage door opener) ............53, 66
Homelink wireless control
system ..........................................63
Hood ..........................................182
I
Ignition ...............................123, 228
Infant seats
(see Safety seats) .....................114
Inspection/maintenance
(I/M) testing ..............................206
Instrument panel
cleaning ...................................178
cluster ........................................10
lighting up panel
and interior ...............................37
J
Jack ............................................153
Index
237