2004 Mercury Grand Marquis tow

If the vehicle slips off the jack, you or someone else could be
seriously injured.
1. Park on a level surface, activate
hazard flashers and set parking
brake.
2. Place gearshift lever in P (Park),
turn engine OFF and block the
diagonally opposite wheel.
3. Remove the spare tire and the
jack. The jack could be located:
•A—behind the mini spare tire or
•B—behind the full size spare
tire
On vehicles equipped with
Air Suspension, turn OFF
the Air Suspension switch prior to
jacking, hoisting or towing your
vehicle.
HOOD
OFF
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
156

11. Lower the vehicle by turning the jack handle counterclockwise.
12. Remove the jack and fully
tighten the lug nuts in the order
shown. Refer toWheel lug nut
torque specificationslater in this
chapter for the proper lug nut
torque specification.
13. Put flat tire, jack and lug wrench
away.
14. Turn on the air suspension
switch (if equipped).
Wheel lug nut torque specifications
Retighten the lug nuts to the specified torque at 500 miles (800 km)
after any wheel disturbance (tire rotation, changing a flat tire, wheel
removal, etc.).
Bolt size Wheel lug nut torque*
lb.ft. N•m
1⁄2x 20 100 136
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel or
the surface of the front disc brake hub and rotor that contacts the wheel.
Installing wheels without correct metal-to-metal contact at the wheel
mounting surfaces can cause the wheel nuts to loosen and the wheel to
come off while the vehicle is in motion, resulting in loss of control.
JUMP STARTING YOUR VEHICLE
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and
clothing, if contacted.
1
4 3
2 5
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
159

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
Before your vehicle can be towed, the air suspension control in the
luggage compartment must be turned to the OFF position (if equipped).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Roadside Emergencies
165

In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
168

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is available
from your dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is“hot to the touch”or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first.
•Do not use waxes that contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will“gray”or stain the parts over time.
PAINT CHIPS
Your dealer has touch-up paint and sprays to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jam) to
your dealer to ensure you get the correct color.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Cleaning
Cleaning
175

•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between third and fourth gear occurs.
Unnecessary shifting of this type could result in reduced fuel
economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
•Adding certain accessories to your vehicle (for example bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
203

Tire explosions can cause death, personal injury or property
damage. Do not allow anyone to stand near, directly ahead or
behind the spinning tire.
Never spin the tires in excess of the 35 mph (55 km/h) point
indicated on the speedometer.
Highway hazards
No matter how carefully you drive there’s always the possibility that you
may eventually have a flat tire on the highway. Drive slowly to the
closest safe area out of traffic. This may further damage the flat tire, but
your safety is more important.
If you feel a sudden vibration or ride disturbance while driving, or you
suspect your tire or vehicle has been damaged, immediately reduce your
speed. Drive with caution until you can safely pull off the road. Stop and
inspect the tires for damage. If a tire is under-inflated or damaged,
deflate it, remove wheel and replace it with your spare tire and wheel. If
you cannot detect a cause, have the vehicle towed to the nearest repair
facility or tire dealer to have the vehicle inspected.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains.
Follow these guidelines when using snow tires and chains:
•Either cable type chains or SAE class S chains can be used.
•Install chains securely, verifying that the chains do not touch any
wiring, brake lines or fuel lines.
•Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
•If possible, avoid fully loading your vehicle.
•Remove the tire chains when they are no longer needed. Do not use
tire chains on dry roads.
2004 Grand Marquis(grn)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
223

Rear window defroster ...............35
Relays ................................146, 153
Remote entry system ...........74, 76
illuminated entry ......................78
locking/unlocking doors ...........75
opening the trunk .....................76
panic alarm ...............................76
replacement/additional
transmitters ...............................78
Roadside assistance ..................144
S
Safety Belt Maintenance ..........103
Safety belts (see
Safety restraints) ............90, 93–97
Safety defects, reporting ..........174
Safety restraints ..............90, 93–97
belt minder ...............................99
extension assembly ................103
for adults .............................94–97
for children .............................111
lap belt ......................................98
safety belt maintenance .........103
warning light and chime ....98–99
Safety seats for children ..........114
Seat belts (see
Safety restraints) ........................90
Seats ............................................86
child safety seats ....................114
front seats .................................86
SecuriLock passive
anti-theft system ...................82–84
Servicing your vehicle ..............181
Setting the clock
AM/FM/CD .................................24
AM/FM/Tape ..............................27
AM/FM/Tape/CD .......................22Spark plugs,
specifications .....................224, 228
Specification chart,
lubricants ...........................226, 228
Speed control ..............................59
Starting your vehicle .......123–124,
126
jump starting ..........................159
Steering
speed sensitive .......................132
Steering wheel
controls ......................................62
tilting .........................................47
T
Tilt steering wheel ......................47
Tires ...........................153, 211–212
alignment ................................219
care ..........................................217
changing ..................153, 155, 159
checking the pressure ............217
label .........................................217
replacing ..................................222
rotating ....................................219
safety practices .......................222
sidewall information ...............213
snow tires and chains ............223
spare tire .................................154
terminology .............................212
tire grades ...............................212
treadwear ........................211, 221
Towing .......................................140
recreational towing .................143
trailer towing ..........................140
wrecker ....................................165
Traction control ........................130
Traction-lok rear axle ...............137
Transmission .............................133
Index
239