2004 MERCEDES-BENZ S430 Tel aid

246 Controls in detailUseful featuresRoadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover. 
Press and hold the button • (for
longer than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
ROADSIDE AS-
SISTANCE – CONNECTING CALL
will ap-
pear in the multifunction display.
When the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approximately
ten seconds during the system
self-check after turning the ignition on
(together with the SOS button and the
Information button¡).

247 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button ¡ (for
longer than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display.
Information regarding the operation of
your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). See system self-check (
page 243)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is continuous-
ly illuminated and no voice connection
to the Response Center was estab-
lished, the Tele Aid system could not
initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is
not available). The message ROADSIDE
ASSISTANCE – CALL FAILED appears in
the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.

248 Controls in detailUseful features
Upgrade Signals
The Tele Aid system processes calls using
the following priority:

Automatic emergency – First priority


Manual emergency – Second priority


Roadside Assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The
COMAND system operation will resume.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after turning the
ignition on (together with the SOS but-
ton and the Roadside Assistance
button•).
See System self-check (
page 243)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the Re-
sponse Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Center and have the
system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.

249 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and press
the trunk lid button for a minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonton the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio, tape or
CD) pauses. The optional cellular
phone (if installed) switches off. If you
must use this phone, the vehicle must
be parked. Disconnect the coiled cord
and place the call. The COMAND navi-
gation system (if engaged) will contin-
ue to run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND
unit. A pop-up window will appear in
the COMAND display to indicate that a
Tele Aid call is in progress.

250 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk lid button was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the trunk
lid button again.

334 Practical hintsWhat to do if …?Display symbol
Display message
Possible cause
Possible solution
L
TELE AID
DRIVE TO WORKSHOP!
One or more main functions of the Tele
Aid system are malfunctioning.

Have the Tele Aid system checked by an
authorized Mercedes-Benz Center.
TELE AID BATTERY
DRIVE TO WORKSHOP!
The emergency power battery for the Tele
Aid system is malfunctioning. If the vehi-
cle battery is also discharged, Tele Aid
will not be operational.

Have the Tele Aid system checked by an
authorized Mercedes-Benz Center.
t
FUNCTION
NOT AVAILABLE!
This display appears if button t or
s on the multifunction steering wheel
is pressed and the vehicle is not equipped
with a telephone.
Ê
TRUNK OPEN!
This message will appear whenever the
trunk lid is open.

Close the trunk lid.
W
WASHER FLUID
CHECK LEVEL!
The fluid level has dropped to about
1/3
of total reservoir capacity.
Add washer fluid (
page 281).
Warning!
G
Do not spill antifreeze on hot engine parts.
Antifreeze contains ethylene glycol which
may burn if it comes into contact with hot
engine parts. You could be seriously burned.

405 Technical terms
Remote Vehicle Diagnostics
Transmission of vehicle data and cur-
rent location to the Mercedes-Benz
Customer Assistance Center for sub-
scribers to the Tele Aid service.
REST
(Residual engine heat utilization)
Feature that uses the engine heat
stored in the coolant to heat the vehi-
cle interior for a short time after the en-
gine has been turned off.
Restraint systems
Seat belts, belt tensioners, airbags and
child restraint systems. As indepen-
dent systems, their protective func-
tions complement one another.RON
(R
esearch O
ctane N
umber)
The Research Octane Number for gaso-
line as determined by a standardized
method. It is an indication of a gaso-
line's ability to resist undesired detona-
tion (knocking). The average of both
the ->MON (Motor Octane Number)
and RON (Research Octane Number) is
posted at the pump, also known as AN-
TI-KNOCK INDEX.
Shift lock
When the vehicle is parked, this lock
prevents the transmission selector le-
ver from being inadvertently moved out
of positionP without the SmartKey
turned and the brake pedal depressed.
SRS
(S
upplemental R
estraint S
ystem)
Seat belts, emergency tensioning de-
vice and airbags. Though independent
systems, they are closely interfaced to
provide effective occupant protection.Tele Aid System
(T
elematic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response: automatic and man-
ual emergency, Roadside Assistance
and information. Tele Aid is initially ac-
tivated by completing a subscriber
agreement and placing an acquain-
tance call.
The Tele Aid system is operational pro-
vided that the vehicle’s battery is
charged, properly connected, not dam-
aged and cellular and GPS coverage is
available.
Telematics*
A combination of the terms “telecom-
munications” and “informatics.”
Tightening torque
Force times lever arm (e.g. a lug
wrench) with which threaded fasteners
such as wheel bolts are tightened.

414 Index
Setting following distance 213
Setting the current speed 211
Setting to last stored speed
("Resume" function) 212
Warning and indicator lamps 208
Door control panel 19, 28
Door unlock
With Tele Aid* 249
Doors
Message in display 325
Opening from inside vehicle 96
Opening from outside 89
Downhill driving
Cruise control 204
Downshifting 165, 169, 172
Drink holder see Cup holder 236
Drinking and driving 259
Drive-dynamic seat
Adjusting 163
Drive-dynamic seat* 113
Driving
Abroad 266
General instructions 40, 259
Hydroplaning 263In winter 264
Problems 50
Safety systems 77
Through standing water 265
With Distronic* 215
Driving abroad 266
Driving instructions 259
Driving off 261
Driving safety systems
4MATIC 82
ABS 77
BAS 78
ESP 79
Driving systems 203
ABC 220
AIRMATIC 218
Cruise control 203
Distronic* 206
Driving safety systems 77
Parktronic* 224
Vehicle level control 219, 221E
Easy-entry/exit feature 108
Activating 160
Interrupting movement 161
Electrical fuses 374
Electrical system 389
Electrically folding exterior rear view
mirrors 176
Electronic Stability Program see ESP 79,
403
Emergency call system* 242
Emergency calls
Initiating an emergency call 245
With Tele Aid* 244
Emergency engine shut-down 376
Emergency operation
(Limp Home Mode) 173
Emergency operations
Closing sliding/pop-up roof 352
Locking the vehicle 349
Opening sliding/pop-up roof 352
Remote door unlock 249
Unlocking the trunk lid 349
Unlocking the vehicle 348