83 Safety and Security
Anti-theft systems
Anti-theft systems
Immobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
Activating
Removing the key from the steering lock
activates the immobilizer.
Deactivating
Turning the key in the steering lock to
position2 (
page 33) deactivates the im-
mobilizer.
Anti-theft alarm
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone:
opens a door
opens the liftgate
opens the hood
The alarm will stay on even if the activating
element (a door, for example) is immedi-
ately closed.
The alarm system will also be triggered
when
someone attempts to raise the vehicle
unlocking and opening the driver’s
door with the mechanical keyArming the alarm system
The alarm system is armed after locking
the vehicle with the remote control. The
turn signal lamps flash three times to indi-
cate that the alarm system is activated. A
red lamp in the center console will flash af-
ter approximately 10 seconds when the
alarm system is completely armed
(
page 27).
iIn case the engine cannot be started
(vehicle’s battery is in order), the sys-
tem is not operational. Contact an au-
thorized Mercedes-Benz Light Truck
Center or call 1-800-FOR-MERCedes
(in the USA), or 1-800-387-0100 (in
Canada).
iIf the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid* sys-
tem (
page 171) provided Tele Aid
service was subscribed to and properly
activated, and that necessary cellular
service and GPS coverage are avail-
able.
84 Safety and SecurityAnti-theft systemsDisarming the alarm system
The alarm system is disarmed when you
unlock your vehicle with the remote con-
trol. The turn signal lamps flash once to in-
dicate that the alarm system is
deactivated.Canceling the alarm
To cancel the alarm:
Switch on the ignition by turning the
key in the steering lock to position2.
or
Press theŒ or ‹button on the
remote control.
The alarm is canceled.
Tow-away alarm, glass breakage
sensor
The tow-away alarm and the glass break-
age sensor are part of the anti-theft alarm
system.Once the tow-away alarm is armed, a visual
and audible alarm will be triggered when
someone:
attempts to raise the vehicle
breaks a window and reaches into the
passenger compartment
iIf the turn signal lamps do not flash
three times, the tow-away - glass
breakage sensor is malfunctioning or
one of the following elements may not
be properly closed:
a door
the liftgate
the hood
Close the respective element and lock
the vehicle again.
iThe alarm system will rearm automati-
cally again after approximately
40 seconds if one of the doors or the
liftgate is not opened.
iThe tow-away protection alarm is trig-
gered, for example, if the vehicle is
lifted on one side.
If the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid* sys-
tem (
page 171) provided Tele Aid
service was subscribed to and properly
activated, and that necessary cellular
service and GPS coverage are avail-
able.
89 Controls in detail
Locking and unlocking
Unlocking
Unlocking the driver’s door and fuel
filler flap
Press buttonŒ once.
All turn signal lamps flash once to indi-
cate that the driver’s door and the fuel
filler flap are unlocked.Global unlocking
Press buttonŒ twice.
All turn signal lamps flash once to indi-
cate that all doors, fuel filler flap and
liftgate are unlocked.
Unlocking the liftgate
Press buttonŠ.
Only the liftgate unlocks.
Locking
Press button‹ once.
All turn signal lamps flash three times
to indicate that all doors, the liftgate
and the fuel filler flap are locked.
iUnlocking the vehicle with the remote
control deactivates the anti-theft
alarm.
The vehicle will lock again automatical-
ly and reactivate the anti-theft system
within approximately 40 seconds of un-
locking if neither door nor liftgate is
opened.
iLocking the vehicle with the remote
control activates the anti-theft alarm.
iIf the turn signal lamps do not flash
three times, one of the following ele-
ments may not be properly closed:
a door
the liftgate
the hood
Close the respective element and lock
the vehicle again.
Warning!
G
When leaving the vehicle, always remove the
key from the steering lock, and lock your ve-
hicle. Do not leave children unattended in
the vehicle, or with access to an unlocked
vehicle. Unsupervised use of vehicle equip-
ment may cause an accident and / or seri-
ous personal injury.
107 Controls in detail
Lighting
Lighting
For notes on how to switch on the head-
lamps (
page 48) and use the turn signals
(
page 49), see the “Getting started” sec-
tion.
Combination switch
The combination switch is on the left of the
steering column.
1High beam
2High beam flasherMOff
UAutomatic headlamp mode
CParking lamps, license plate lamps
and instrument panel lamps
Canada only: With the engine run-
ning, the low beam headlamps
additionally switched on.
õLow beam or high beam headlamps
ƒLeft or right standing lamps
(symbol on underside of switch)
iIf you drive in countries where vehicles
drive on the other side of the road than
the country where the vehicle is regis-
tered, you must have the headlamps
modified for symmetrical low beams.
Relevant information can be obtained
at your authorized Mercedes-Benz
Light Truck Center.
112 Controls in detailLightingHazard warning flasher
The hazard warning flasher can be activa-
ted with the ignition switched on or off. It
is activated automatically when an airbag
is deployed.
The switch is located on top of the steering
column.Hazard warning flasher switch
Switching on hazard warning flasher
Press the hazard warning flasher
switch.
All the turn signals will flash.
Switching off hazard warning flasher
Press hazard warning flasher switch
again.
Interior lighting
The controls are located in the overhead
control panel.
1Left front interior lamp lens
2Right front interior lamp lens
3Automatic function off
4Automatic function on
5Rear interior lighting
iIf the hazard warning flasher was acti-
vated automatically, press the hazard
warning flasher switch twice to deacti-
vate.
172 Controls in detailUseful featuresThe Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
information.
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted using the volume control on
the MCS unit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, profile
and more.System self-check
Initially, after turning the key in the steer-
ing lock to position2, malfunctions are de-
tected and indicated (the indicator lamps
in the SOS button, the Roadside Assis-
tance button• and the Information
button¡ stay on longer than
10 seconds or do not come on). The mes-
sage
TELE AID - VISIT WORKSHOP
ap-
pears for approx. 10 seconds in the MCS
display.
iThe SOS button, the Roadside Assis-
tance button• and the Information
button¡ are located in the over-
head control panel.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
176 Controls in detailUseful featuresWhen the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the MCS dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the MCS display.
Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and / or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable,
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iWhile the call is connected you can
change to navigation menu by pressing
NAVI button on the MCS unit.
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. ten seconds
during the system self-check after turn-
ing the key in the steering lock to
position2 (together with the SOS but-
ton and the Information button¡).
See system self-check (
page 172)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately ten seconds.
178 Controls in detailUseful featuresFor more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).Upgrade signals
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The MCS
system operation will resume.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. 10 seconds during the sys-
tem self-check after turning key in the
steering lock to position2 (together
with the SOS button and the Roadside
Assistance button•).
See system self-check (
page 172)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able).
The message
INFO CALL FAILED
ap-
pears in the MCS display.
Information calls can be terminated us-
ing the END button on the MCS.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Light Truck Cen-
ter and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.