167 Controls in detail
Sliding/pop-up roof
Opening and closing the sliding/pop-up
roof
To open, close, raise or lower the slid-
ing/pop-up roof, move the switch to
the resistance point in the required
direction1to4.
Release the switch when the roof has
reached the required position.Fully opening (Express-open)
To open the sliding/pop-up roof, move
the switch past the resistance point in
direction4 and release.
The sliding/pop up roof opens com-
pletely.
Stopping the sliding / pop-up roof
Move the switch in any direction.Opening and closing the sliding/pop-up
roof with the SmartKey
The power windows (
page 164) will also
be opened or closed when you operate the
sliding/pop-up roof with the SmartKey.
Aim transmitter eye at the driver’s door
handle.
iIf the movement of the sliding/pop-up
roof is blocked during the closing pro-
cedure, the roof will stop and reopen
slightly.
Warning!
G
Never operate the windows or slid-
ing/pop-up roof if there is the possibility of
anyone being harmed by the opening or
closing procedure.
In case the procedure causes potential dan-
ger, the procedure can be immediately halt-
ed by releasing the button on the SmartKey.
To reverse direction of movement,
pressŒ for opening or ‹ for closing.
183 Controls in detail
Useful features
Useful features
Interior storage spaces
Glove box
1Unlocked position
2Locked position
3HandleOpening the glove box
Pull handle to open.
The glove box is illuminated with SmartKey
in starter switch position1 or2 when
opening the lid.
Closing the glove box
Push lid up to close.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when stowing objects in the vehicle. Put lug-
gage or cargo in the cargo compartment if
possible. Do not pile luggage or cargo higher
than the seat backs.
Luggage nets cannot secure hard or heavy
objects.Warning!
G
Do not load items on the roof. It may cause
instability during some maneuvers which
could result in an accident.
Warning!
G
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
an accident and sudden maneuvers.
iThe glove box can be locked and un-
locked with the mechanical key.
188 Controls in detailUseful featuresCigarette lighter
The lighter socket can be used to accom-
modate electrical accessories up to a
maximum of 180 W.
1Cigarette lighter
Briefly touch the cover plate.
The ashtray opens automatically.
Turn the SmartKey in the starter switch
to position1 or2.
Push in cigarette lighter1.
The lighter will pop out automatically
when hot.
Electrical outletElectrical outletAn electrical outlet is located in the rear
passenger footwell.
Turn the SmartKey in the starter switch
to position1 or2.
Flip up cover and insert electrical plug
(cigarette lighter type).
Warning!
G
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
When leaving the vehicle, always remove the
SmartKey from the starter switch. Do not
leave children unattended in the vehicle, or
with access to an unlocked vehicle. Unsu-
pervised use of vehicle equipment may
cause an accident and/or serious personal
injury.
iThe electrical outlet can be used to ac-
commodate electrical consumers (e.g.
air pump, auxiliary lamps) up to a max-
imum of 180 W.
N
190 Controls in detailUseful featuresTele Aid The Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance and
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
( U S A o n l y ) , y o u w i l l h a v e a c c e s s t o a c c o u n t
information, remote door unlock, profile
and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning
SmartKey in starter switch to
position2 and the message
TELE AID
EMERG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approx. 10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
191 Controls in detail
Useful features
System self-check
Initially, after turning the SmartKey in
starter switch to position2, malfunctions
are detected and indicated (the indicator
lamps in the SOS button, the Roadside As-
sistance button• and the Information
button¡ stay on longer than
10 seconds or do not come on). The mes-
sage
TELE AID – DRIVE TO WORKSHOP!
ap-
pears for approx. 10 seconds in the
multifunction display.Emergency calls
An emergency call is initiated automatical-
ly:
following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 82) and tow-away alarm
(
page 83)
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
EMERGENCY CALL –
CALL CONNECTED
appears in the
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button do not come on dur-
ing the system self-check or if any of these
indicators remain illuminated constantly in
red and/or the message
TELE AID -
DRIVE TO WORKSHOP
is displayed in the
multifunction display after the system
self-check, a malfunction in the system has
been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Light Truck Center
as soon as possible.
194 Controls in detailUseful featuressystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable
Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold the button (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the SmartKey in the starter switch
to position2 (together with the SOS
button and the Information
button¡).
See system self-check (
page 191)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
TELE-DIAGNOSIS –
CALL FAILED
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
195 Controls in detail
Useful features
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after turning SmartKey
in the starter switch to position2 (to-
gether with the SOS button and the
Roadside Assistance button•).
See system self-check (
page 191)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Light Truck Cen-
ter and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
197 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the tailgate lock for minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the tailgate lock was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the tailgate
lock again.