2004 MERCEDES-BENZ E500 media

17 Introduction
Problems with your vehicle
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect its safe operation, we urge you to
immediately contact your authorized Mercedes-Benz to have the problem diagnosed and corrected if required. If the matter is not han-
dled to your satisfaction, please discuss the problem with the Mercedes-Benz Center management, or if necessary contact us at one
of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Customer Relations Department
Mercedes-Benz Canada, Inc.
849 Eglinton Avenue East
Toronto, Ontario, M4G 2L5

18 IntroductionReporting safety defects
Reporting safety defectsFor the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations, Part 575 pursuant to the
“National Traffic and Motor Vehicle Safety Act of 1966.”Reporting safety defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform
the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
or Mercedes-Benz USA, LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (or 366-0123 in Washington, D.C. area) or
write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor ve-
hicle safety from the Hotline.

38 Getting startedAdjustingMirrors
Adjust the interior and exterior rear view
mirrors before driving so that you have a
good view of the road and traffic condi-
tions.
Interior rear view mirror
Manually adjust the interior rear view
mirror.
More information can be found in the
“Controls in detail” section (
page 168). Exterior rear view mirrorThe buttons are located on the driver’s
door.
1Passenger-side exterior rear view mir-
ror button
2Adjustment button
3Driver’s side exterior rear view mirror
button
Warning!
G
In the case of an accident liquid electrolyte
may escape the mirror housing if the mirror
glass breaks.
Electrolyte has an irritating effect. Do not al-
low the liquid to come into contact with
eyes, skin, clothing, or respiratory system.
In case it does, immediately flush affected
area with water, and seek medical help if
necessary.
Warning!
G
Exercise care when using the passenger
side exterior rear view mirror. The mirror
surface is convex (outwardly curved surface
for a wider field of view). Objects in mirror
are closer than they appear. Check your in-
terior rear view mirror or glance over your
shoulder before changing lanes.!Electrolyte drops coming into contact
with the vehicle paint finish can only be
completely removed while in their liq-
uid state and by applying plenty of wa-
ter.

43 Getting started
Driving
Starting the engine Automatic transmission
Gearshift pattern for automatic
transmissionPPark position with gear selector lever
lock
RReverse gear
NNeutral
DDrive position
More information can be found in the
“Controls in detail” section (
page 160).
Warning!
G
Do not pass belts over sharp edges. They
could tear.
Do not allow the belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the belt.
Never attempt to make modifications to
seat belts. This could impair the effective-
ness of the belts.
Damaged seat belts or belts that were highly
stressed in an accident must be replaced.
Contact an authorized Mercedes-Benz Cen-
ter.
Warning!
G
Inhalation of exhaust gas is hazardous to
your health. All exhaust gas contains carbon
monoxide, and inhaling it can cause uncon-
sciousness and lead to death.
Do not run the engine in confined areas
(such as a garage) which are not properly
ventilated. If you think that exhaust gas
fumes are entering the vehicle while driving,
have the cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one win-
dow fully open.

49 Getting started
Driving
Single wipe
Press switch briefly in the direction of
arrow1.
The windshield wipers wipe one time
without washer fluid.
Wiping with windshield washer fluid

Push switch in the direction of
arrow1 past the resistance point.
The windshield wipers operate with
washer fluid.
Information on filling up the washer reser-
voir can be found in the “Operation” sec-
tion (page 288).
!If anything blocks the windshield wip-
ers (leaves, snow, etc.), switch them off
immediately.

For safety reasons,

turn off the engine by turning
the SmartKey to position0 and
withdraw SmartKey from starter
switch
or


turn off the engine by pressing
the KEYLESS-GO* start/stop
button and open the driver’s
door (with the driver’s door
open, starter switch is in
position0, same as with
SmartKey removed from starter
switch)
before attempting to remove any
blockage.


Remove blockage.


Turn the windshield wipers on
again.
If windshield wipers fail to function at
all in switch positionI,


set the combination switch to the
next highest wiper speed


have the windshield wipers
checked at the nearest authorized
Mercedes-Benz Center

56 Safety and SecurityOccupant safety
Occupant safetyIn this section you will learn the most im-
portant facts about the restraint systems
of the vehicle.
The restraint systems are

Seat belts


Emergency tensioning device


Airbags


Child seats


Child seat recognition


Lower anchors and tethers for children
(LATCH)
As independent systems, their protective
effects work in conjunction with each oth-
er.The 1 indicator lamp in the instrument
cluster comes on


for about four seconds when you turn
the SmartKey in the starter switch to
position1 or press the KEYLESS-GO*
start/stop button once. It then goes
out briefly, comes on again and re-
mains lit until you start the engine.


for about four seconds when you start
the engine by turning the SmartKey or
pressing the KEYLESS-GO* start/stop
button.The restraint systems are fully operational
if the 1 indicator lamp is not lit when
the engine is running.
A malfunction in the system has been de-
tected if the 1 indicator lamp:


fails to go out after approximately four
seconds


does not come on at all


comes on after the engine was started
or while driving
For safety reasons, we strongly recom-
mend that you visit an authorized
Mercedes-Benz Center immediately to
have the system checked.
More information can be found in the
“Practical hints” section (
page 316).
iFor information on infants and children
traveling with you in the vehicle and re-
straint systems for infants and chil-
dren, see “Children in the vehicle”
(page 65).
iThe 1 indicator lamp comes on and
remains lit if the SmartKey is turned to
position2 and left there or the
KEYLESS-GO* start/stop button is
pressed twice. The indicator lamp will
go out when you start the engine.

57 Safety and Security
Occupant safety
Airbags
Warning!
G
In the event that the 1 indicator lamp
comes on during driving or does not come
on at all, the SRS may not be operational.
For your safety, we strongly recommend
that you visit an authorized Mercedes-Benz
Center immediately to have the system
checked; otherwise the SRS may not be ac-
tivated when needed in an accident, which
could result in serious or fatal injury, or it
might deploy unexpectedly and unnecessar-
ily which could also result in injury.
Improper work on the restraint systems, in-
cluding incorrect installation and removal,
can lead to possible injury through an unin-
tended activation of the SRS.
In addition, through improper work there is
a risk of rendering the SRS inoperative or
causing unintended airbag deployment.
Work on the SRS must therefore only be per-
formed by qualified technicians. Contact
your authorized Mercedes-Benz Center.
Warning!
G
Airbags are designed to reduce the potential
of injury and fatality in certain frontal im-
pacts (front airbags), side impacts (side im-
pact airbags and head protection window
curtain airbags) or rollovers (head protec-
tion window curtain airbags). However, no
system available today can totally eliminate
injuries and fatalities.
The activation of the SRS temporarily releas-
es a small amount of dust from the airbags.
This dust, however, is neither injurious to
your health, nor does it indicate a fire in the
vehicle. The dust might cause some tempo-
rary breathing difficulty for people with asth-
ma or other breathing trouble. To avoid this,
you may wish to get out of the vehicle as
soon as it is safe to do so. If you have any
breathing difficulty but cannot get out of the
vehicle after the airbag inflates, then get
fresh air by opening a window or door.
Warning!
G
To reduce the risk of injury when the front
airbags inflate, it is very important for the
driver and front passenger to always be in a
properly seated position and to wear your
seat belts.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the backrest. Fasten
your seat belt and ensure that it is properly
positioned on your body.
Since the airbag inflates with considerable
speed and force, a proper seating and hands
on steering wheel position will help to keep
you at a safe distance from the airbag. Oc-
cupants who are unbelted, out of position or
too close to the airbag can be seriously in-
jured by an airbag as it inflates with great
force in the blink of an eye:

Sit properly belted in an upright position
with your back against the seat back-
rest.


78 Safety and SecurityDriving safety systemsSwitching off the ESP
To improve the vehicle's traction, turn off
the ESP in driving situations where it would
be advantageous to have drive wheels spin
and thus cut into surfaces for better grip
such as:

s t a r t i n g o u t o n s l i p p e r y s u r f a c e s a n d i n
deep snow in conjunction with snow
chains


in sand or gravelThe switch is located on the center con-
sole.
1ESP off/on switch

Press ESP switch 1 until the
ABS/ESP warning lamp v in the in-
strument cluster comes on.
The ESP is deactivated.If one or more drive wheels are spinning,
the ABS/ESP warning lamp v in the in-
strument cluster flashes, regardless of the
speed.
Traction control brakes a spinning wheel
even when the ESP is deactivated.
The ESP always operates when you are
braking, even when it has been deactivat-
ed.
Warning!
G
The ESP should not be switched off during
normal driving other than in the circum-
stances described below. Disabling of the
system will reduce vehicle stability in driving
maneuvers.!Turn on the ESP immediately if the
aforementioned circumstances do not
apply anymore.
iDISTRONIC* cannot be activated when
the ESP has been deactivated.
!Avoid spinning of a drive wheel for an
extended period with the ESP switched
off. This may cause serious damage to
the drivetrain which is not covered by
the Mercedes-Benz Limited Warranty.