2004 MERCEDES-BENZ E500 Smart key

303 Operation
Vehicle care
We have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at your authorized
Mercedes-Benz Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at your
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care prod-
ucts.
Additional information can be found in the
booklet “Vehicle Care Guide”.Power washer
When using a power washer for cleaning
the vehicle, always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not“bead up”, normally
every three to five months, depending on
climate and washing detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up Stick
for quick and provisional repairs of minor
paint damage (i.e. chips from stones, vehi-
cle doors, etc.).
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inad-
vertently locked or unlocked. !Never use a round nozzle to
power-wash tires. The intense jet of
water can result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.

304 OperationVehicle careEngine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax should be applied to the engine
compartment after every engine cleaning.
Before applying, all control linkage bush-
ings and joints should be lubricated. The
poly-V-belt and all pulleys should be pro-
tected from any wax.
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Use only a mild car wash
detergent, such as Mercedes-Benz ap-
proved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently. Rinse with clear water and thoroughly dry
with a chamois. Do not allow cleaning
agents to dry on the finish.
Due to the width of the vehicle, fold in out-
side mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the undercarriage, do not
forget to clean the inner sides of the
wheels.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, side markers,
turn signal lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and use only a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inad-
vertently locked or unlocked.

306 OperationVehicle care
Clean the wiper blade inserts with a
clean cloth and detergent solution.Window cleaning

Turn on the wipers and place it in a ver-
tical position.
For information on placing the wipers in a
vertical position, see “Replacing wiper
blades” (
page 364).Use a window cleaning solution on all glass
surfaces. An automotive glass cleaner is
recommended.
Warning!
G
For safety reasons, switch off wipers and re-
move SmartKey from starter switch before
cleaning the wiper blades, otherwise the
wiper motor might suddenly turn on and
cause injury.!Fold the windshield wiper arms back
onto the windshield before turning the
SmartKey in the starter switch.
Hold on to the wiper when folding the
wiper arm back. If released, the force
of the impact from the tensioning
spring could crack the windshield.
!Fold the windshield wiper arms away
from the windshield to a vertical posi-
tion only. They could otherwise dam-
age the hood. Warning!
G
For safety reasons, switch off wipers and re-
move SmartKey from starter switch before
cleaning the windshield, otherwise the wiper
motor might suddenly turn on and cause in-
jury.
!Fold the windshield wiper arms back
onto the windshield before turning the
SmartKey in the starter switch.
Hold on to the wiper when folding the
wiper arm back. If released, the force
of the impact from the tensioning
spring could crack the windshield.


310 Practical hintsWhat to do if …
What to do if …Lamps in instrument clusterGeneral information:
If a bulb in the instrument cluster fails to
come on during the bulb self-check when turning the SmartKey in the starter switch
to position2, have it checked and replaced
if necessary.Problem
Possible cause
Suggested solution
-
The yellow ABS malfunction
warning lamp comes on while
driving.
The ABS has detected a malfunction and has
switched off. The BAS and the ESP are also
switched off (see messages in display).
The SBC brake system is still functioning nor-
mally but without the ABS available.
If the ABS control unit is malfunctioning, oth-
er systems such as the Parktronic system*,
Distronic*, or the automatic transmission
may also be malfunctioning.

Continue driving with added caution.
Wheels may lock during hard braking,
reducing steering capability.

Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Failure to follow these instructions in-
creases the risk of an accident.

Read and observe messages in the
display (
page 318).
The charging voltage has fallen below
10 volts. The ABS has switched off.
When the voltage is above this value
again, the ABS is operational again.
If necessary, have the generator and
battery checked.

318 Practical hintsWhat to do if …Messages in the display
The control system shows warning and
malfunction messages in the multifunction
display.
Certain warning and malfunction messag-
es are accompanied by an audible signal.
Address these messages accordingly and
follow the additional instructions given in
this Operator’s Manual.
Selecting the malfunction memory menu in
the control system (
page 129) displays
both cleared and uncleared messages.
High-priority messages appear in the mul-
tifunction display in red color.
Certain messages of high priority cannot
be cleared from the multifunction display
using the reset button.Other messages of high priority and mes-
sages of less immediate priority can be
cleared from the multifunction display us-
ing the reset button (
page 22) and are
then stored in the malfunction message
memory (
page 137).
On the pages that follow, you will find a
compilation of the most important warning
and malfunction messages that may ap-
pe ar i n the di spl ay . High pr iori ty m es sa ge s
appear on a red background.
Warning!
G
All categories of messages contain impor-
tant information which should be taken note
of and, where a malfunction is indicated, ad-
dressed as soon as possible at an autho-
rized Mercedes-Benz Center.
Failure to repair condition noted may cause
damage not covered by the Mercedes-Benz
Limited Warranty, or result in property dam-
age or personal injury.
Warning!
G
No messages will be displayed if either the
instrument cluster or the multifunction dis-
play is inoperative.
Contact your nearest authorized
Mercedes-Benz Center.iTurning the SmartKey in the starter
switch to position2, or pressing the
KEYLESS-GO* start / stop button twice
to position2 causes all lamps as well
as the multifunction display to come
on. Ensure that they are all in working
order before starting your journey.

335 Practical hints
What to do if …
Display symbol
Display messages
Possible cause
Possible solution
A
Reserve fuel
The fuel level has dropped below the re-
serve mark.

Refuel at the next gas station
(page 278).
Y
Hood open!
You are driving with the hood open.

Close the hood (
page 281).
F
Key
Check battery!
The SmartKey with KEYLESS-GO* batter-
ies are discharged.

Change the batteries (
page 355).
Key
not recognized!
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running
because

the SmartKey with KEYLESS-GO* is
not in the vehicle


there is strong radio-frequency inter-
ference

Stop the vehicle as soon as it is safe
to do so.

Search for the SmartKey.
Otherwise the vehicle cannot be cen-
trally locked nor can the engine be
started again after the engine is
stopped.
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.

Change the position of the SmartKey
in the vehicle.

Operate the vehicle with the Smart-
Key in the starter switch if necessary.

336 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
F
Key detected
in vehicle!
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the
vehicle from the outside.

Take the SmartKey out of the vehicle.
Keyless go
Check system
The KEYLESS-GO* system is malfunction-
ing.

Visit an authorized Mercedes-Benz
Center as soon as possible.
Key
Do not forget key
This display appears (for a maximum of
60 seconds) if the driver’s door is opened
with the engine shut off and no SmartKey
in the starter switch.
This message is only a reminder.

Insert SmartKey in the starter switch.

Take the SmartKey with KEY-
LESS-GO* with you when leaving the
vehicle.
Remove key
!
You have forgotten to remove the Smart-
Key.

Remove the SmartKey from the start-
er switch.
Replace key
There is no additional code available for
SmartKey or SmartKey with
KEYLESS-GO*.

Visit an authorized Mercedes-Benz
Center as soon as possible.

339 Practical hints
What to do if …
Display symbol
Display messages
Possible cause
Possible solution
.
Marker light
,
front left
The front left side marker lamp is mal-
functioning.

Replace the bulb as soon as possible.
Marker light
front right
The front right side marker lamp is mal-
functioning.

Replace the bulb as soon as possible.
Park. light, front left
Back-up light on!

The left parking lamps are malfunction-
ing. A backup bulb is being used.

Visit an authorized Mercedes-Benz
Center as soon as possible.
Park. light,
front right
Back-up light on!

The right parking lamps are malfunction-
ing. A backup bulb is being used.

Visit an authorized Mercedes-Benz
Center as soon as possible.
Rear foglight
Back-up light on!

The rear fog lamp is malfunctioning. A
backup bulb is being used.

Replace the bulb as soon as possible.
Reverse light, left
The left reverse light is malfunctioning.

Replace the bulb as soon as possible.
Reverse light, right
The right backup lamp is malfunctioning.

Replace the bulb as soon as possible.
Switch off lights!
Lamps have been turned on although the
SmartKey in the starter switch is in posi-
tion 0.

Switch off the headlights.
Tail light, left
Back-up light on!
The left tail lamp is malfunctioning. A
backup bulb is being used.

Visit an authorized Mercedes-Benz
Center as soon as possible.
Tail light, right
Back-up light on!
The right tail lamp is malfunctioning. A
backup bulb is being used.

Visit an authorized Mercedes-Benz
Center as soon as possible.