2004 MERCEDES-BENZ E320 phone

255 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
2seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-lished. When a voice connection is estab-
lished, the audio system is muted and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS but-
ton and the Roadside Assistance
button•).
See system self-check (
page 251)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.

257 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio or CD) pauses. The option-
al cellular phone (if installed) switches
off. If you must use this phone, the ve-
hicle must be parked. Disconnect the
coiled cord and place the call. The CO-
MAND navigation system (if engaged)
will continue to run. The display in the
instrument cluster is available for use,
and spoken commands are only avail-
able by pressing the RPT button on the
COMAND unit. A pop-up window will
appear in the COMAND display to indi-
cate that a Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

275 Operation
Driving instructions
Control and operation of radio trans-mitter
COMAND, radio and telephone*Telephones and two-way radios
Radio transmitters, such as a portable tele-
phone or a citizens band unit should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
Refer to the radio transmitter operation in-
structions regarding use of an external an-
tenna.
Catalytic converter
Your Mercedes-Benz is equipped with
monolithic-type catalytic converters, an
important element in conjunction with the
oxygen sensors to achieve substantial con-
trol of the pollutants in the exhaust emis-
sions. Keep your vehicle in proper
operating condition by following our rec-
ommended maintenance instructions as
outlined in your Service Booklet.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit Man-
agement and Data System), radio or tele-
phone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every sec-
ond.
1Observe all legal requirements
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.
!To prevent damage to the catalytic con-
verters, use only premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel
may reach the catalytic converter,
causing it to overheat, which could
start a fire.

284 OperationEngine compartment
If engine is at normal operating
temperature, wait five minutes before
repeating check procedure.

If engine is not yet at normal operating
temperature, wait 30 minutes before
repeating check procedure.
If you see the message:
Engine oil level
Not when engine on!
Turn off the engine.

If the engine is at normal operating
temperature, wait five minutes before
checking oil.

If the engine is not yet at normal
operating temperature, you must wait
30 minutes before checking oil.If there is excess engine oil with the engine
at normal operating temperature, the
following message will appear:
Engine oil level
Reduce oil level
!

Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
More information on messages in the
display concerning engine oil can be found
in the “Practical hints” section
(
page 333). Adding engine oil!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!Only use approved engine oils. For a
listing of approved engine oils, refer to
the Factory Approved Service Products
pamphlet in your vehicle literature port-
folio.
In addition, check the oil filler cap for
important information pertaining to the
engine oil needing to meet a specific
Mercedes-Benz specification (e.g. MB
229.5). If such information is printed
on the oil filler cap, only use an engine
oil from the list of approved engine oils
in the Factory Approved Service Prod-
ucts pamphlet that meets the specifi-
cation indicated on the oil filler cap.
Using engine oils of other specification
may cause the FSS to incorrectly deter-
mine the next service interval and will
result in engine damage not covered by
the Mercedes-Benz Limited Warranty.

285 Operation
Engine compartment
1Filler cap
Unscrew filler cap1 from filler neck.

Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.

Screw filler cap1 back on filler neck.
More information on engine oil can be
found in the “Technical data” section
(
page 400) and (
page 403).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.Coolant level
The engine coolant is a mixture of water
and anticorrosion/antifreeze. To check
the coolant level, the vehicle must be
parked on level ground and the engine
must be cool.
The coolant expansion tank is located on
the driver’s side of the engine compart-
ment.
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.

333 Practical hints
What to do if …
Display symbol
Display messages
Possible cause
Possible solution
:
USA only:Add 1 Qt. engine oil
at next refuelingCanada only:Add 1 Liter engine oil
at next refueling
The engine oil level is too low.

Add engine oil (
page 284) and
check the engine oil level
(
page 283).
Engine oil level
Stop, engine off!
There is no oil in the engine. There is a
danger of engine damage.

Carefully bring the vehicle to a halt as
soon as possible.

Turn off the engine.

Add engine oil (
page 284) and
check the engine oil level
(
page 283).
Engine oil level
Reduce oil level!
You have added too much engine oil.
There is a risk of damaging the engine or
the catalytic converter.

Have oil siphoned or drained off. Ob-
serve all legal requirements with re-
spect to its disposal.

346 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
L
Tele Aid defective
Visit workshop!
One or more main functions of the Tele
Aid system are malfunctioning.

Have the Tele Aid system checked by
an authorized Mercedes-Benz Center.
Tele Aid battery
Visit workshop!
The emergency power battery for the Tele
Aid system is malfunctioning. If the vehi-
cle battery is also dead, Tele Aid will not
be operational.

Have the Tele Aid system checked by
an authorized Mercedes-Benz Center.
1
Restraint system
malfunction
Visit workshop!
The system is malfunctioning.

Drive with added caution to the near-
est authorized Mercedes-Benz Cen-
ter.
t
Function
Not available!
This display appears if button t or
s on the multifunction steering wheel
is pressed and the vehicle is not equipped
with a telephone.
Warning!
G
In the event a malfunction of the SRS is indi-
cated as outlined above, the SRS may not be
operational.
For your safety, we strongly recommend
that you visit an authorized Mercedes-Benz
Center immediately to have the system
checked; otherwise the SRS may not be ac-
tivated when needed in an accident, which
could result in serious or fatal injury, or it
might deploy unexpectedly and unnecessar-
ily which could also result in injury.

412 Technical termsCOMAND
(C
ockpit M
anagement and D
ata Sys-
tem)
Information and operating center for
vehicle sound and communications
systems, including the radio and navi-
gation system, as well as other optional
equipment (CD changer, telephone,
etc.).
Control system
The control system is used to call up
vehicle information and to change
component settings. Information and
messages appear in the multifunction
display. The driver uses the buttons on
the multifunction steering wheel to
navigate through the system and to ad-
just settings.
Cruise control
Driving convenience system for auto-
matically maintaining the vehicle speed
set by the driver.Distronic*
A driving convenience cruise control
system which helps the driver maintain
a pre-selected speed:


If there is no vehicle directly ahead,
the system operates in the same
way as conventional ->cruise con-
trol.


If a slower moving vehicle is ahead,
Distronic will reduce your vehicle
speed to the extent permitted by re-
duced throttle and up to 20% brak-
ing power to maintain the preset
minimum following distance.
DTR
(->Distronic*)
Engine number
The number set by the manufacturer
and placed on the cylinder block to
uniquely identify each engine pro-
duced.Engine oil viscosity
Measurement for the inner friction (vis-
cosity) of the oil at different tempera-
tures. The higher the temperature an
oil can tolerate without becoming thin,
or the lower the temperature it can tol-
erate without becoming viscous, the
better the viscosity.
ESP
(E
lectronic S
tability Pr
ogram)
Improves vehicle handling and direc-
tional stability.
ETD
(E
mergency T
ensioning D
evice)
Device which deploys in certain frontal
and rear collisions exceeding the sys-
tem's threshold to tighten the seat
belts.
->SRS
FSS PLUS
(F
lexible S
ervice S
ystem PLUS)
Service indicator in the multifunction
display that informs the driver when
the next vehicle maintenance service is
due.