2004 MERCEDES-BENZ E-Class telephone operation guide

71 Telephone*
Important notes

Please read chapter “Telephone*” be-
fore attempting to operate your tele-
phone.

Always drive with extreme caution
when operating the telephone hands-
free.

For safety reasons, the mobile tele-
phone handset should not be used to
place or receive a call while driving.

If the signal is very weak (display in the
status bar):
Wait until reception improves before
placing a call.
iOnce the mobile phone is inserted into
the telephone cradle*, it can be operat-
ed:
using the cell phone itself,

using the COMAND control unit,

using the multifunction steering
wheel, or

using the voice control system*.
Descriptions in this Operator’s Manual
presume that the mobile phone is in-
serted into the telephone cradle*.
iThis Operator's Manual describes op-
eration of the telephone using the
COMAND control unit and the multi-
function steering wheel. Unless other-
wise specified, the descriptions and
the illustrated displays refer to the
COMAND control unit.
Operation of the mobile phone and
voice control system* are explained in
separate operation guides.!Radio transmitters, such as a portable
telephone or a citizens band unit,
should only be used inside the vehicle if
they are connected to a separate exte-
rior antenna approved by Mercedes-
Benz.

73 Telephone*
Telephone operation

Telephone operation
Switching ON
The telephone* is switched ON automati-
cally when COMAND is activated. The mo-
bile phone must be readily inserted into
the cradle*.
If COMAND is switched ON, the switched
OFF telephone* can also be switched ON
manually:
Press and hold for a few seconds
until the telephone* is switched ON.
The Telephone main menu appears
(page 77).One of the following messages could also
appear:

Please insert phone
Insert the mobile phone into the
cradle*.

Phone not installed
Your vehicle is not configured for cellu-
lar telephone operation.

Please insert SIM card
This message appears only when using
a GSM cell phone. 
Insert a SIM card (
Telephone Op-
eration Guide).Switching OFF

in the Telephone main menu
(page 77), press and hold  for
longer than 2 seconds.
or

Switch COMAND OFF (
page 28).
The telephone* switches OFF after a
one-minute delay. If a call is in progress
during this time, the telephone switch-
es OFF approx. one minute after the
call is terminated.
Switching the phone ON/OFF
iIf a call is in progress (handsfree) you
cannot switch the COMAND OFF, is
disabled.

74 Telephone*Telephone operationThe 911 emergency call will also function if
the telephone is locked.
Placing an emergency call
An emergency call can be placed using the
cell phone or the COMAND control unit.Using the cell phone
(
Telephone Operation Guide).
Using the COMAND control unit during
PIN or unlock code entry

Press the 911 soft key.
The system opens an inquiry menu
prompting you if you want to dial a
911 call.

If necessary, press  to select Yes.

Press  to confirm Yes if you want to
place the 911 emergency call.
The emergency call will be placed.

Wait until the emergency call center
answers, then describe the emergency.
If you do not want to place the emergency
call:

Press  to select No when the inquiry
menu appears.

Press  to confirm No.
Using the COMAND control unit after
PIN and unlock code entry

Press repeatedly until the Tele-
phone main menu appears.
911 emergency callsWarning
G
The “911” emergency call system is a
public service. Using it without due
cause is a criminal offense.iThe following conditions must be met
for a “911” emergency call:
telephone switched ON

available cell phone network
If you cannot make an emergeny call,
you will have to initiate rescue mea-
sures yourself.

75 Telephone*
Telephone operation
In succession, press the number keys ,

and
.
Press.
The telephone establishes the connec-
tion, the ringing tone is audible.

Wait until the emergency call center
answers, then describe the emergency.
The PIN protects the telephone against un-
authorized use. Your PIN is found in the
telephone service provider's documenta-
tion.Commit your PIN to memory.
Most telephone functions are not available
before entering the PIN.

Press the corresponding number key

-  for each digit.
In case of erroneous entry, delete the
last or more digits:
Press the Delete soft key as often
as required.

Once all digits have been entered,
press the OK soft key.
If the input is correct, the telephone
will log itself into the network.
Upon being logged-in, the telephone
service provider's name is displayed in
the status bar.
If the input is incorrect, message
Wrong PIN number will appear briefly.
Re-enter the PIN.
Entering the PIN (only GSM) iIf a GSM cell phone is used, a PIN may
also have to be entered.
The PIN may be entered on the mobile
phone itself (
Telephone Operation
Guide).
iThe telephone cannot be used before it
is logged- in.


76 Telephone*Telephone operation
After three incorrect entries, the SIM
card is blocked. Message SIM card
blocked will appear briefly.


The PUK has to be entered.
(Telephone Operation Guide)
The unlock code protects the telephone
against unauthorized use. The unlock code
can be activated on the telephone
(
Telephone Operation Guide).
Memorize the unlock code!
The telephone functions are available only
after entering the unlock code.Example: unlock code 2307

In sequence, press the number
keys", #, and !.
In case of erroneous entry, delete the
last or more digits:
Press the Delete soft key as often
as required.

After entering all digits, press or the
OK soft key.All telephone functions are available if
the correct number has been entered.
After registering, Ready or Roaming ap-
pears in the center of the status bar.
The unlock code has to be entered
again if the entry was incorrect.
When COMAND is switched ON, switching
to telephone mode from any other opera-
tion mode is made as follows:
On the COMAND control unit:

Press.
The Telephone main menu opens
(page 77).
On the multifunction steering wheel:

See (
page 23)
Entering the unlock code iThe system switches back to last mode
if the unlock code is not entered within
8 seconds after you are prompted to do
so.
Switching to telephone mode

79 Telephone*
Telephone operation
On the multifunction steering wheel: 
Presss
.
The call is active. Communication is con-
ducted via the hands-free system. The
call volume can be adjusted
(
page 28).
For other user functions, see
“Active call” (
page 83).
Terminating a call
On the COMAND control unit:

Press.
On the multifunction steering wheel:

Presst
.The desired phone number has to be en-
tered when placing an outgoing call.
The following options are available:

entering a phone number directly
(page 79),

using redial (
page 80),

selecting an entry in the accepted and
missed calls list (
page 80),

selecting an entry in the dialed calls list
(page 81),

using speed dial (
page 82), or

opening the phone book and selecting
an entry (
page 86).Entering a phone number

Open the Telephone main menu
(page 77).

Use -  to enter the phone num-
ber.
Deleting the last or more digits:
Press the Delete soft key as often
as required.

After entering the phone number,
press.
The telephone dials the entered num-
ber.
iIt is also possible to accept or termi-
nate a call from the cell phone
(Telephone Operation Guide).
Outgoing call / entering a phone
number

82 Telephone*Telephone operation
Press the ABC soft key:
This switches the list to name display.
The number in the phone book that be-
longs to the highlighted name is shown
in the status bar.
Selecting a list entry and establishing the
connection:

Use or  to select the desired
entry.

Press.
The telephone initiates the call to the
appropriate number.On the multifunction steering wheel
Opening the list:

Switch the multifunction display in the
instrument cluster to the Telephone
main display (
page 23).

Presss once.
The last dialed call is displayed on the
multifunction display.
Selecting a list entry and establishing the
connection:

Pressj or k repeatedly until
the desired entry is shown on the mul-
tifunction display.

Presss
.
The telephone initiates the call to the
appropriate number.
Speed dial
On the mobile phone
On the mobile phone, telephone numbers
can be stored in and retrieved from the
speed dial memory (
Telephone Opera-
tion Guide).
On the COMAND control unit

Open the Telephone main menu
(page 77).

Press a number key between
and
 and hold it for more than approx.
2 seconds.
The telephone establishes the connec-
tion with the stored number.
iA list entry not yet stored in the phone
book can now be stored (
page 87).
iIf you presss twice, the telephone
will immediately establish a connection
with the phone number dialed last.