257 Controls in detail
Useful features
Tele Aid* The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password via first call mail.
By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door un-
lock, Info Services profile and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning
SmartKey in starter switch to
position2 or pressing KEYLESS-GO*
start/stop button twice to position2
(page 33). The message
Tele Aid
not activated
will be shown in the
multifunction display for approximately
ten seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals is unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
258 Controls in detailUseful featuresSystem self-check
Initially, after turning the ignition
(position2) on, malfunctions are detected
and indicated (the indicator lamps in the
SOS button, the Roadside Assistance
button• and the Information
button¡ stay on longer than ten sec-
onds or do not come on). The message Tele Aid defective! Visit workshop!
appears for approximately ten seconds in
the multifunction display.Emergency calls
An emergency call is initiated
automatically:
following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy
if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds, see “Anti-theft systems”
(page 82) and see “Tow-away alarm”
(page 84).
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Emergency call –
Connecting call
appears in the multifunc-
tion display.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals is unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or message Tele Aid defective! Visit work-
shop!
is displayed in the multifunction dis-
play after the system self-check, a
malfunction in the system has been
detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
262 Controls in detailUseful featuresInformation button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Info – Connecting call
will
appear in the multifunction display.
When the connection is established, the
message
Info – Call connected
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
Tele Aid – Info call active
appears in the multifunction display. Infor-mation regarding the operation of your ve-
hicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after turning the
ignition (position2) on (together with
the SOS button and the Roadside As-
sistance button•).
See System self-check (
page 258)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message Info – Call failed
appears in the
multifunction display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.
268 Controls in detailUseful featuresStep 7:
To program the remaining two buttons,
repeat the steps above starting with
step 3.Rolling code programming
To train a garage door opener (or other roll-
ing code devices) with the rolling code fea-
ture, follow these instructions after
completing the “Programming” portion
(steps 1 through 6) of this text. (A second
person may make the following training
procedures quicker and easier.)
Step 8:
Locate “training” button on the garage
door opener motor head unit.
Exact location and color of the button
may vary by garage door opener brand.
Depending on manufacturer, the “train-
ing” button may also be referred to as
“learn”or “smart” button. If there is dif-
ficulty locating the transmitting button,
refer to the garage door opener opera-
tor’s manual. Step 9:
Press “training” button on the garage
door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the follow-
ing step.
Step 10:
Firmly press, hold for two seconds and
release the programmed integrated
signal transmitter button (2, 3
or4).
Step 11:
Press, hold for two seconds and re-
lease same button a second time to
complete the training process.
Some garage door openers (or other rolling
code equipped devices) may require you to
perform this procedure a third time to
complete the training.
iIf the indicator lamp1 blinks rapidly
for about two seconds and then turns
to a constant light, continue with pro-
gramming steps 8 through 12 as your
garage door opener may be equipped
with the “rolling code” feature.
307 Operation
Vehicle care
Dry cleaning:
Brush the dry top with a soft-bristled
brush.
Brush top always from front to rear.
Wet cleaning:
Brush the top with a soft-bristled
brush.
Wash with clear water or with a mild
detergent and an ample supply of luke-
warm water by wiping with a soft-bris-
tled brush or sponge from front to
rear.Then rinse thoroughly with clear
water.Wash the top only when heavily soiled.
If only parts of the top have been washed,
wet the entire top and allow it to air-dry be-
fore lowering it into the storage compart-
ment.
For cleaning soft top or wind screen never
use:
gasoline
thinner
tar and stain removers
glass cleaner
similar organic solvents
They will cause damage which is not cov-
ered by the Mercedes-Benz Limited War-
ranty.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, side markers,
turn signal lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and only use a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
iWhen you run the vehicle through an
automatic car wash, never use
hot-wax.
Depending on the operation mode of
the car wash, there is the possibility of
water drops entering the vehicle’s inte-
rior. This is not an indication of a defect
or malfunction in the soft top.
iIn general, regular spraying or cleaning
with clear water is sufficient to keep
the soft top clean.
320 Practical hintsWhat to do if …?Messages in the display
The control system shows warning and
malfunction messages in the multifunction
display.
Certain warning and malfunction messag-
es are accompanied by an audible signal.
Address these messages accordingly and
follow the additional instructions given in
this Operator’s Manual.
Selecting the malfunction memory menu in
the control system (
page 138) displays
both cleared and uncleared messages.
High-priority messages appear in the mul-
tifunction display in red color.
Certain messages of high priority cannot
be cleared from the multifunction display
using the reset button (page 126).
Other high priority messages and messag-
es of less immediate priority (regular dis-
play colors) can be cleared from the
multifunction display using the reset but-
ton and are then stored in the malfunction
message memory (
page 138).On the pages that follow, you will find a
compilation of the most important warning
and malfunction messages that may ap-
pe ar i n the di spl ay . High pr iori ty m es sa ge s
appear on a red background.
Warning!
G
All categories of messages contain impor-
tant information which should be taken note
of and, where a malfunction is indicated, ad-
dressed as soon as possible at an autho-
rized Mercedes-Benz Center.
Failure to repair the condition noted may
cause damage not covered by the
Mercedes-Benz Limited Warranty, or result
in property damage or personal injury.Warning!
G
No messages will be displayed if either the
instrument cluster or the multifunction dis-
play is inoperative.
Contact your nearest authorized
Mercedes-Benz Center.
iTurning the SmartKey in starter switch
to position2, or pressing the
KEYLESS-GO* start/stop button twice
to position2 causes all lamps as well
as the multifunction display to come
on. Ensure that they are all in working
order before starting your journey.
337 Practical hints
What to do if …?
Display symbol
Display message
Possible cause
Possible solution
.
Rear foglamp
Substitute lamp on!
The foglamp is malfunctioning. A backup
bulb is being used.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Side marker lamp,
front left
T h e f r o n t l e f t s i d e m a r k e r l a m p i s m a l f u n c -
tioning.
Replace the bulb as soon as possible.
Side marker lamp
front right
The front right side marker lamp is mal-
functioning.
Replace the bulb as soon as possible.
Stop lamp, left
The left brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Stop lamp, right
The right brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Stop lamp
Visit workshop!
Stop lamp illumination is delayed or lamp
is permanently on.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Tail lamp, left
Substitute lamp on!
The left tail lamp is malfunctioning. A
backup bulb is being used.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Tail lamp, right
Substitute lamp on!
The right tail lamp is malfunctioning. A
backup bulb is being used.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Turn off lamps!
Lamps have been turned on although the
SmartKey in the starter switch is in posi-
tion 0.
Turn off the headlamps.
Turn signal, front left
Substitute lamp on!
The left front turn signal lamp is malfunc-
tioning. A backup bulb is being used.
Replace the bulb as soon as possible.
338 Practical hintsWhat to do if …?Display symbol
Display message
Possible cause
Possible solution
.
Turn signal, front right
Substitute lamp on!
The right front turn signal lamp is malfunc-
tioning. A backup bulb is being used.
Replace the bulb as soon as possible.
Turn signal in
left mirror
The left turn signal in the side mirror is
malfunctioning. This message will only ap-
pear if all light emitting diodes have
stopped working.
Have the LEDs replaced as soon as
possible.
Turn signal in
right mirror
The right turn signal in the side mirror is
malfunctioning. This message will only ap-
pear if all light emitting diodes have
stopped working.
Have the LEDs replaced as soon as
possible.
Turn signal, rear left
Substitute lamp on!
The left rear turn signal lamp is malfunc-
tioning. A backup bulb is being used.
Replace the bulb as soon as possible.
Turn signal rear right
Substitute lamp on!
The right rear turn signal lamp is malfunc-
tioning. A backup bulb is being used.
Replace the bulb as soon as possible.
Please engage
roll-over bar
The roll bar is malfunctioning.
Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Please release
roll-over bar
The roll bar is malfunctioning.
Operate the roll bars manually
(page 353).
Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.