2004 MERCEDES-BENZ C320 door lock

223 Controls in detail
Useful features
Tele Aid* The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency


roadside assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.

To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door
unlock, Info Services profile and more.
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the SOS button. Failure to complete
either of these steps will result in a
system that is not activated. If the
system is not activated, the indicator
lamp in the SOS button stays on after
turning SmartKey in starter switch to
position2 and the message
TELE AID
EMERG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approximately ten seconds.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.

230 Controls in detailUseful featuresRemote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered
incident report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the
message
EMERGENCY CALL –
CALL CONNECTED
will appear in the
multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must
wait 15 minutes before pulling the
trunk recessed handle again.

305 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey, open the driver’s door and
the trunk using the mechanical key.
The passenger door cannot be unlocked
manually.
1Mechanical key locking tab
2Mechanical key

Move locking tab1 in direction of
arrow and slide mechanical key2 out
of the housing.Unlocking the driver’s door
1Unlocked
2Locked

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left1.
iUnlocking your vehicle with the
mechanical key will trigger the
anti-theft alarm system.
To cancel the alarm, do one of the
following:

Press buttonŒ or‹ on the
SmartKey.


Insert the SmartKey in the starter
switch.

306 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
A minimum height clearance of 5.71 ft
(1.74 m) is required to open the trunk lid.
The lock is located next to the recessed
handle.
1Unlocking in an emergency
2Handle
Slide mechanical key out of the
SmartKey (
page 305).

Insert the mechanical key into the
trunk lid lock.

Turn the mechanical key counterclock-
wise completely to position1 and
hold it in this position.

Pull trunk lid handle2 and lift the
trunk lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the
trunk.

Press the central locking switch in the
cockpit (
page 91).

Check to see whether the locking
knobs on the passenger doors are
down. If necessary push them down
manually.

Slide mechanical key out of the
SmartKey (
page 305).

Lock the driver’s door with the
mechanical key (
page 305).

Check if the trunk is locked. If
necessary lock the trunk with the
mechanical key (
page 89).
!Always make sure there is sufficient
overhead clearance.

330 Practical hintsTowing the vehicleWarning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle. Adapt your driving accordingly.
!When towing the vehicle with all wheels
on the ground, please note the
following:
With the automatic central locking
activated and the SmartKey in starter
switch position2, the vehicle doors
lock if the left front wheel as well as the
right rear wheel are turning at vehicle
speeds of approx. 9 mph (15 km/h) or
more.
Switch off the tow-away alarm
(page 79).
To prevent the vehicle doors from
locking, deactivate the automatic
central locking (
page 133).
Towing of the vehicle should only be
done using the properly installed
towing eye bolt. Never attach tow
cable, tow rope or tow rod to vehicle
chassis, frame or suspension parts.
iIf the battery is disconnected or
discharged

the SmartKey will not turn in the
starter switch. See notes on the
battery (
page 323) or on jump
starting (page 326).


the gear selector lever will remain
locked in positionP. See notes on
manually unlocking transmission
gear selector lever (
page 308).

361 Technical terms
ABS
(A
ntilock B
rake S
ystem)
Prevents the wheels from locking up
during braking so that the vehicle can
continue to be steered.
Alignment bolt
Metal pin with thread. The centering
pin is an aid used when changing a tire
to align the wheel with the wheel hub.
BabySmart
TM1
airbag deactivation
system
This system detects if a special system
compatible child restraint seat is
installed on the front passenger seat.
The system will automatically deacti-
vate the passenger front airbag when
such a seat is properly installed
(PASS. AIRBAG OFF indicator lamp
located in the center console comes
on). See your authorized
Mercedes-Benz Center for availability. BabySmart
TM compatible child seats
Special restraint system for children.
The sensor system for the passenger
seat prevents deployment of the
passenger front airbag if a
BabySmartTM compatible child seat is
installed.
BAS
(B
rake A
ssist S
ystem)
System for potentially reducing braking
distances in emergency braking
situations. The system is activated
when it senses an emergency based on
how fast the brake is applied.
Bi-Xenon headlamps*
Headlamps which use an electric arc as
the light source and produce a more
intense light than filament headlamps.
Bi-Xenon headlamps produce low
beam and high beam.CAC
(C
ustomer A
ssistance C
enter)
Mercedes-Benz customer service
center, which can help you with any
questions about your vehicle and
provide assistance in the event of a
breakdown.
CAN system
(C
ontroller A
rea N
etwork)
Data bus network serving to control
vehicle functions such as door locking
or windshield wiping depending on
vehicle settings and/or ambient
conditions.
Cockpit
All instruments, switches, buttons and
indicator/warning lamps in the
passenger compartment needed for
vehicle operation and monitoring.
1BabySmart
TM is a trademark of Siemens
Automotive Corp.

363 Technical terms
Instrument cluster
The displays and indicator/warning
lamps in the driver’s field of vision,
including the tachometer, speedo-
meter, engine temperature display and
fuel gauge.
Kickdown
Depressing the accelerator past the
point of resistance shifts the transmis-
sion down to the lowest possible gear.
This very quickly accelerates the
vehicle and should not be used for
normal acceleration needs.
Lock button
Button on the door which indicates
whether the door is locked or
unlocked. Pushing the lock button
down on an individual door from inside
will lock that door.
Memory function*
Used to store three individual seat,
steering wheel and mirror positions for
each SmartKey.Menu
The control system displays are
arranged in menus. Each menu
contains a number of commands for
particular systems. In the Audio menu,
for example, you will find the
commands
SELECT RADIO STATION
or

OPERATE CD PLAYER
. Using commands,
you can directly change the settings for
your vehicle.
MON
(M
otor O
ctane N
umber)
The Motor Octane Number for gasoline
as determined by a standardized
method. It is an indication of a
gasoline's ability to resist undesired
detonation (knocking). The average of
both the MON (Motor Octane Number)
and ->RON (Research Octane Number)
is posted at the pump, also known as
ANTI-KNOCK INDEX.Multifunction display
Display field in the instrument cluster
used to present information provided
by the control system.
Multifunction steering wheel
Steering wheel with buttons for
operating the control system.
Overspeed range
Engine speeds within the red marking
of the tachometer dial. Avoid this
engine speed range, as it may result in
serious engine damage that is not
covered by the Mercedes-Benz Limited
Warranty.
Poly-V-belt drive
Drives engine-components (alternator,
AC compressor, etc.) from the engine.

371 Index
Bi-Xenon headlamps* 361
Bi-Xenon type*
Front lamp bulbs 313
Block heater 264
Blocking
Rear door window operation 70
Bolts
For Minispare wheel 304
Brake Assist System see BAS
Brake fluid 352
Checking 251
Message in display 286
Brake lamp bulbs 311
Brake lamp, high mounted 311
Brake pads
Message in display 286
Brakes 240
Warning lamp 275
Break-in period 238Bulbs, replacing 310
Additional turn signals 310
Backup lamps 311
Brake lamps 311
Fog lamps 310
Front lamps 310
High beam 310
High beam flasher 310
High mounted brake lamp 311
License plate lamps 311, 315
Low beam 310
Parking lamps 310, 311, 313, 314
Rear fog lamp 311, 315
Rear lamps 311
Side marker lamps 310, 314
Standing lamps 310, 311, 313, 314
Tail lamp assemblies 311, 315
Turn signal lamps 310, 311
Button
Audio system 176C
CAC 361
California
Important notice 11
Calling up
Range (distance to empty) 138
Service indicator 266
CAN system 361
Capacities
Fuels, coolants, lubricants, etc. 349
Cargo area see Trunk
Cassette operation
Playing cassettes 186
Cassette player
Operating 121
Catalytic converter 247
CD changer* 189
CD player*
Operating 120
CD* operation 189