2004 MERCEDES-BENZ C320 COUPE service indicator

Contents
Opening and closing the roller sun-
blinds for the
panorama sliding/pop-up roof ..... 189
Opening and closing the
panorama sliding/pop-up roof ..... 190
Synchronizing the
panorama sliding / pop-up roof
and the roller sunblinds ............... 193
Driving systems ................................. 194
Cruise control .............................. 194
Loading.............................................. 197
Roof rack*.................................... 197
Luggage cover.............................. 197
Split rear bench seat .................... 197
Loading instructions..................... 199
Useful features .................................. 200
Interior storage spaces ................ 200
Ashtrays ....................................... 203
Cigarette lighter ........................... 204
Telephone* .................................. 205
Tele Aid* ...................................... 206
Garage door opener ..................... 214
Operation......................................... 221
The first 1000 miles (1500km) .......... 222Driving instructions ............................ 223
Drive sensibly – save fuel.............. 223
Drinking and driving ...................... 223
Pedals ........................................... 223
Power assistance .......................... 223
Brakes........................................... 224
Driving off ..................................... 225
Parking.......................................... 225
Tires .............................................. 226
Hydroplaning................................. 227
Tire traction .................................. 227
Tire speed rating ........................... 228
Winter driving instructions ............ 228
Standing water.............................. 229
Passenger compartment ............... 230
Driving abroad .............................. 230
Control and operation of
radio transmitter ........................... 230
Catalytic converter........................ 231
Emission control ........................... 231
Coolant temperature..................... 232
At the gas station ............................... 233
Refueling....................................... 233
Check regularly and
before a long trip .......................... 234
Engine compartment .......................... 236Hood ............................................. 236
Engine oil ...................................... 237
Transmission fluid level ................ 241
Coolant level ................................. 241
Battery .......................................... 242
Windshield washer system and
headlamp cleaning system ........... 243
Tires and wheels ................................ 244
Important guidelines ..................... 244
Life of tire ..................................... 245
Direction of rotation ..................... 245
Checking tire inflation pressure .... 245
Rotating wheels ............................ 246
Winter driving ..................................... 247
Winter tires ................................... 247
Block heater (Canada only) ........... 248
Snow chains ................................. 248
Maintenance ...................................... 249
Clearing the service indicator ....... 249
Service term exceeded ................. 249
Calling up the service indicator .... 250
Resetting the service indicator ..... 250
Vehicle care ....................................... 251
Cleaning and care of the vehicle ... 251

208 Controls in detailUseful featuresEmergency calls
An emergency call is initiated automatical-
ly:

following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 78)and tow-away alarm
(
page 79).
An emergency call can also be initiated
manually by opening the cover next to the
inside rear view mirror labeled “SOS”, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the “SOS” button will be-
gin to flash. The message
EMERGENCY CALL
– CONNECTING CALL
appears in the multi-
function display. When the connection is
established, the message
EMERGENCY CALL
– CALL CONNECTED
appears in the multi-function display. All information relevant to
the emergency, such as the location of the
vehicle (determined by the GPS satellite lo-
cation system), vehicle model, identifica-
tion number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
teriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.

210 Controls in detailUseful featuresRoadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Press and hold the button (for longer
than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE DIAGNO-
SIS – CONNECTING CALL will appear in
the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS - CALL CON-
NECTED
appears in the multifunction dis-
play. The Tele Aid system will transmit data
generating the vehicle identification num-
ber, model, color and location (subject to
availability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established the audio system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. ten seconds
during the system self-check after turn-
ing the SmartKey in the starter switch
to position2 (together with the “SOS”
button and the Information
button¡).
See system self-check (
page 207)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.

212 Controls in detailUseful features
Upgrade signals
The Tele Aid system processes calls using
the following priority:

Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The CO-
MAND* system operation will resume.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the Re-
sponse Center at 1-800-756-9018
(in the USA) or 1-888-923-8367
(in Canada) as soon as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.

214 Controls in detailUseful featuresStolen vehicle tracking services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
Remote control integrated into the interior
rear view mirror1Indicator lamp
2 3 4Signal transmitter button
5Hand-held transmitter button
6Hand-held remote control trans-
mitter (not part of the vehicle
equipment)

249 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (F
lexible S
ervice S
ystem).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the multifunction dis-
play while you are driving or when you
switch on the ignition (example service A):
SERVICE A - IN xx DAYS
SERVICE A - IN xx MILES (KM)
SERVICE A - DUE NOW
The type of service due is indicated in the
multifunction display field:
9Minor service (A)
´Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared

after ten seconds when you switch on
the ignition or when reaching the
service threshold while driving.


after 30 seconds, once the suggested
service term had passed.
You can also clear it yourself:

Press the reset button on the instru-
ment cluster (
page 22).
Service term exceeded
If you have exceeded the suggested
service term, you will see the following
message in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MI (KM)An acoustic signal will also sound.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.

250 OperationMaintenanceThe Mercedes-Benz Center will reset the
service indicator following a completed
service.Calling up the service indicator
Switch ignition on.
The standard display of the control sys-
tem appears (
page 109).

Press button k or j on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.
Resetting the service indicator
In the event that the service on your vehi-
cle is not carried out by an authorized
Mercedes-Benz Center, you can reset the
service indicator yourself.
Switch on ignition.
The standard display of the control sys-
tem appears (
page 109).

Press button k or j on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.

Press the reset button for about
four seconds.
This message appears in the multifunc-
tion display:SERVICE INTERVAL? RESET WITH R
BUTTON FOR 3 SEC.

To confirm, hold down the reset button
for about four seconds.
The service indicator now displays the
reset interval.
iIf the battery is disconnected, the days
of disconnection will not be included in
the count shown by the service indica-
tor. To arrive at the true service dead-
line, you will need to subtract these
days from the days shown in the ser-
vice indicator.
Do not confuse the service indicator
with the engine oil level indicator :.
iIf the service indicator was inadvertent-
ly reset, have a Mercedes-Benz Center
correct it.
Only reset if the proper service has
been performed. Resetting the system
without performing the proper service
as called for by the FSS will cause the
FSS to incorrectly determine the next
service interval which will result in en-
gine damage not covered by the
Mercedes-Benz Limited Warranty.

260 Practical hintsWhat to do if …Problem
Possible cause
Suggested solution
?
The yellow “CHECK ENGINE”
malfunction indicator lamp
comes on while driving.
There is a malfunction in:

The fuel management system


The ignition system


The emission control system


Systems which affect emissions
Such malfunctions may result in excessive
emissions values and may switch the engine
to its limp-home (emergency operation)
mode.

Have the vehicle checked as soon as
possible by an authorized
Mercedes-Benz Center.
An on-board diagnostic connector is
used by the service station to link the
vehicle to the shop diagnostics sys-
tem. It allows the accurate identifica-
tion of system malfunctions through
the readout of diagnostic trouble
codes. It is located in the front left
area of the footwell next to the
parking brake pedal.
The fuel cap is not closed tight.

Check the fuel cap.
Your gas tank is empty.

After refuelling start the engine three
or four times in succession.
The limp-home mode is canceled. You do
not need to have your vehicle checked.