2004 MERCEDES-BENZ C320 4MATIC WAGON ECO mode

224 Controls in detailUseful featuresEmergency calls
An emergency call is initiated
automatically:

following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy.


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm
system (
page 80) and tow-away
alarm (
page 81).
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled “SOS”,
then briefly pressing the button located
under the cover. See (
page 225) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
EMERGENCY CALL – CALL CONNECTED

appears in the multifunction display. All in-
formation relevant to the emergency, such
as the location of the vehicle (determined
by the GPS satellite location system), vehi-
cle model, identification number and color
are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE

appears in the multifunction display. The
Response Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response
centeriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
response center.

226 Controls in detailUseful featuresRoadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold button (for longer than
two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE
DIAGNOSIS – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS –
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audiosystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS –
CALL FAILED
appears in the
multifunction display.

227 Controls in detail
Useful features
Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display.
Information regarding the operation of
your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only). Roadside Assistance calls can be
terminated using the ìbutton on
the multifunction steering wheel.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated
using the ìbutton on the multi-
function steering wheel.

229 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
tailgate recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the
message
EMERGENCY CALL –
CALL CONNECTED
will appear in the
multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.

240 OperationDriving instructionsBrakesTo help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only
subjected to moderate loads, you should
occasionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
If the parking brake is released and the
brake warning lamp in the instrument
cluster stays on, the brake fluid level in the
reservoir is too low.Brake pad wear or a leak in the system may
be the reason for low brake fluid in the
reservoir.
Have the brake system inspected
immediately. Contact your authorized
Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact your authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid rec-
ommended by Mercedes-Benz.Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
!Be very careful not to endanger other
road users when you apply the brakes.
Refer to the description of the Brake
Assist System (BAS) (
page 75).
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.

260 OperationTires and wheels
Tires and wheelsSee your authorized Mercedes-Benz
Center for information on tested and
recommended rims and tires for summer
and winter operation. They can also offer
advice concerning tire service and
purchase.
Retreaded tires are not tested or recom-
mended by Mercedes-Benz, since previous
damage cannot always be recognized on
retreads. Mercedes-Benz can therefore
not assure the operating safety of the
vehicle when such tires are used.
See your authorized Mercedes-Benz
Center for information on tested and
recommended rims and tires for summer
and winter operation.
Important guidelines

Only use sets of tires and rims of the
same type and make.


Tires must be of the correct size for the
rim.


Break in new tires for approximately
60 miles (100 km) at moderate
speeds.


Regularly check the tires and rims for
damage. Dented or bent rims can
cause tire pressure loss and damage to
the tire beads.


If vehicle is heavily loaded, check tire
pressure and correct as required.


Do not allow your tires to wear down
too far. Adhesion properties on wet
roads are sharply reduced at tread
depths under
1/8in (3 mm).


When replacing individual tires, you
should mount new tires on the front
wheels first (on vehicles with
same-sized wheels all around).
Warning!
G
Replace rims or tires with the same designa-
tion, manufacturer and type as shown on the
original part. See your authorized
Mercedes-Benz Center for further informa-
tion. If incorrectly sized rims and tires are
mounted:

The wheel brakes or suspension
components can be damaged.


The correct operating clearance of the
wheels and the tires are no longer
guaranteed.
Warning!
G
Worn, old tires can cause accidents. If the
tire tread is badly worn, or if the tires have
sustained damage, replace them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can
result in the bolts loosening and possibly an
accident.

265 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (Flexible Service System).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times/mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following
messages will appear in the multifunction
display while you are driving or when you
switch on the ignition (example service A):SERVICE A IN XX DAYS
SERVICE A IN XX MILES (KM)
SERVICE A DUE NOW!
The type of service due is indicated in the
multifunction display:
9Minor service (A)
´ Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared

after ten seconds when you switch on
the ignition or when reaching the
service threshold while driving


after 30 seconds, once the suggested
service term has passed
You can also clear it yourself.

Press the reset button on the
instrument cluster (
page 22).
Service term exceeded
If you have exceeded the suggested
service term, you will see the following
message in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MI (KM)An acoustic signal will also sound.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.

353 Technical data
Fuels, coolants, lubricants, etc.
Anticorrosion/antifreeze
Your vehicle contains a number of
aluminum parts. The use of aluminum
components in motor vehicle engines
necessitates that anticorrosion/antifreeze
coolant used in such engines be specifi-
cally formulated to protect the aluminum
parts.Failure to use such anticorrosion/anti-
freeze coolant will result in a significantly
shortened service life.
Therefore, the following product is strongly
recommended for use in your vehicle:
Mercedes-Benz 325.0
Anticorrosion/Antifreeze Agent.Before the start of the winter season (or
once a year in hot southern regions), you
should have the anticorrosion/antifreeze
concentration checked. The coolant is also
regularly checked each time you bring your
vehicle to your authorized Mercedes-Benz
Center for service.
Anticorrosion/antifreeze quantityModel
Approx. freeze protection–35°F (–37°C)
–49°F (–45°C)
C 240/C 320 (all models)
3.4 US qt (3.2 l)
3.8 US qt (3.6 l)