CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your dealership management, you can reach Mazda North American
Operations by one of the following ways.
Log on at: www.mazdausa.com
Answers to many questions, including how to locate or contact a
local Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Assistance
Customer Assistance
179
CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
183
Maintenance ItemMaintenance Interval (Number of months or km (miles),
whichever comes first)
Months 6 12 18 24 30 36 42 48 54 60 66 72
x 1000 Km 12 24 36 48 60 72 84 96 108 120 132 144
(x 1000 Miles) (7.5) (15) (22.5) (30) (37.5) (45) (52.5) (60) (67.5) (75) (82.5) (90)
CHASSIS and BODY
Brake lines, hoses and
connectionsIII
Disc brakes I I I
Drum brakes I I I
Steering operation and linkages I I I
Rear differential oil
(for 4WD)*2 Replace every 160,000 km (100,000 miles)
Front and rear suspension ball
jointsIII
Driveshaft dust boots I I I
Bolts and nuts on chassis and
bodyIII
Exhaust system heat shields I I I
All locks and hinges LLLLLLLLLLLL
AIR CONDITIONER SYSTEM (if equipped)
Refrigerant amountIIIIII
Compressor operationIIIIII
*1 According to state and federal regulations, failure to perform
maintenance on these items will not void your emissions warranties.
However, Mazda recommends that all maintenance services be performed
at the recommended time or mileage (kilometrage) period to ensure
long-term reliability.
*2 If this component has been submerged in water, the oil should be
changed.
Maintenance and Specifications
198
at the recommended time or mileage (kilometrage) period to ensure
long-term reliability.
*2 If this component has been submerged in water, the oil should be
changed.
OWNER MAINTENANCE SCHEDULE
The owner or a qualified service technician should make these vehicle
inspections at the indicated intervals to ensure safe and dependable
operation.
Bring any problem to the attention of an Authorized Mazda Dealer or
qualified service technician as soon as possible.
When Refueling
²Brake and clutch fluid level
²Engine coolant level
²Engine oil level
²Washer fluid level
At Least Monthly
²Tire inflation pressures
At Least Twice a Year (For Example, Every Spring and Fall)
²Automatic transaxle fluid level
²Power steering fluid level
SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a Scheduled Maintenance section which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
necessary parts and service. Check your ªWarranty Informationº to find
out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Genuine Mazda parts are designed and built
to provide the best performance in your vehicle.
Maintenance and Specifications
201
transmission may shift firmly. This operation is considered normal and
will not affect function or durability of the transmission. Over time the
adaptive learning process will fully update transmission operation to its
optimum shift feel.
If the battery has been disconnected or a new battery has been installed,
the clock and the preset radio stations must be reset once the battery is
reconnected.
²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the service maintenance section. The coolant
concentration should be maintained at 50/50 coolant and water, which
equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²freeze protection down to -36É C (-34É F).
²boiling protection up to 129É C (265É F).
²protection against rust and other forms of corrosion.
²an accurate temperature readout from the engine coolant
gauge.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
212
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
²Observe posted speed limits
²Avoid fast starts, stops and turns
²Avoid potholes and objects on the road
²Do not run over curbs or hit the tire against a curb when parking
If you vehicle is stuck in snow, mud, sand, etc.,do notrapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
WARNING: Tire explosions can cause death, personal injury or
property damage. Do not allow anyone to stand near, or directly
ahead or behind the spinning tire.
WARNING: Never spin the tires in excess of the 55 km/h (35
mph) point indicated on the speedometer.
Highway hazards
No matter how carefully you drive there's always the possibility that you
may eventually have a flat tire on the highway. Drive slowly to the
closest safe area out of traffic. This may further damage the flat tire, but
your safety is more important.
If you feel a sudden vibration or ride disturbance while driving or you
suspect your tire or vehicle has been damaged, immediately reduce your
speed. Drive with caution until you can safely pull off the road. Stop and
inspect the tire for damage. If the tire is under-inflated or damaged,
deflate it, remove wheel and replace it with your spare tire and wheel. If
you cannot detect a cause, have the vehicle towed to the nearest repair
facility or tire dealer to have the vehicle inspected.
USING SNOW TIRES AND TRACTION DEVICES
NOTE:Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, using snow tires and traction
devices may be necessary. If you need to use snow tires and chains, it is
recommended that steel wheels are used of the same size and
specification as those originally installed.
Maintenance and Specifications
243
driving off road .......................140
indicator light .........................139
preparing to drive your
vehicle .....................................129
Fuel ............................................217
calculating fuel economy .......222
cap ...........................................220
capacity ...................................244
choosing the right fuel ...........219
comparisons with EPA fuel
economy estimates .................224
detergent in fuel .....................220
filling your vehicle with
fuel ...........................217, 220, 222
filter, specifications ................221
fuel filler door release ..............66
improving fuel economy ........222
octane rating ...................219, 247
quality ......................................220
running out of fuel .................220
safety information relating to
automotive fuels .....................217
Fuses ..........................................158
G
Garage door opener ....................59
Gas cap (see Fuel cap) ............220
Gas mileage
(see Fuel economy) .................222
Gauges .........................................15
engine coolant temperature
gauge .........................................17
fuel gauge ..................................17
odometer ...................................17
tachometer ................................17
trip odometer ............................17
GAWR (Gross Axle Weight
Rating)
calculating ...............................151GVWR
(Gross Vehicle Weight Rating)
calculating ...............................151
H
Hazard flashers .........................157
Head restraints .....................81, 83
Headlamps ...................................48
aiming ........................................50
bulb specifications ....................51
daytime running lights .............48
flash to pass ..............................49
high beam .................................49
replacing bulbs .........................52
turning on and off ....................48
Heating
heating and air conditioning
system .......................................44
Hood ..........................................203
I
Ignition ...............................121, 247
Infant seats
(see Safety seats) .....................113
Inspection/maintenance (I/M)
testing ........................................226
Instrument panel
cleaning ...................................193
cluster ........................................10
lighting up panel and
interior .......................................49
location of components ............10
J
Jump-starting your vehicle ......171
Index
253