2004 MAZDA MODEL MPV service

8-5
Maintenance and Care
Scheduled Maintenance
Form No. 8S06-EA-03H

Schedule 2
I:
Inspect and repair, clean, adjust, or replace if necessary.
R:
Replace
ENGINE
IGNITION SYSTEM
FUEL SYSTEM
COOLING SYSTEM
ELECTRICAL SYSTEM
*1 According to state / provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at
the recommended time or mileage / kilometer period to ensure long-term reliability.
*2 If the vehicle is operated under any of the following conditions, change the spark plugs every 96,000 km
(60,000 miles) or shorter.
a)Repeated short-distance driving
b)Extended periods of idling or low-speed operation
c)Driving for long periods in cold temperatures or extremely humid climates
d)Towing a trailerMaintenance Interval
(Number of months or
kilometers (miles),
whichever comes first)Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 1624324048566472808896
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
Engine oilPuerto RicoReplace every 5,000 km (3,000 miles) or 3 months
OthersRRRRRRRRRRRR
Engine oil filterRRRRRRRRRRRR
Drive belts II
PCV valve
*1I
Hoses and tubes for emission(Puerto Rico)I
Spark plugs
(Platinum tipped type)USAReplace every 96,000 km (60,000 miles)
Others
*2Replace every 160,000 km (100,000 miles)
Air filterPuerto RicoRR
OthersR
Fuel lines and hoses
*1I I
Cooling systemII
Engine coolantReplace at first 96,000 km (60,000 miles) or 48 months ;
after that, every 24 months
Engine coolant levelIIIIIIIIIIII
Function of all lightsIIIIIIIIIIII
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8-7
Maintenance and Care
Form No. 8S06-EA-03H
Owner Maintenance
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.
Bring any problem to the attention of an Authorized Mazda Dealer or qualified service
technician as soon as possible.

When Refueling
•Brake fluid level (page 8-15)
•Engine coolant level (page 8-12)
•Engine oil level (page 8-10)
•Washer fluid level (page 8-18)

At Least Monthly
•Tire inflation pressures (page 8-27)

At Least Twice a Year (For Example, Every Spring and Fall)
•Automatic transaxle fluid level (page 8-16)
•Power steering fluid level (page 8-16)
You can do the following scheduled maintenance items if you have some mechanical
ability and a few basic tools and if you closely follow the directions in this manual.
•Air filter (page 8-19)
•Engine coolant (page 8-12)
•Engine oil (page 8-11)
Owner Maintenance Schedule
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8-8
Maintenance and Care
Owner Maintenance
Form No. 8S06-EA-03H
Improper or incomplete service may result in problems. This section gives instructions
only for items that are easy to perform.
As explained in the Introduction (page 8-2), several procedures can be done only by a
qualified service technician with special tools.
Improper owner maintenance during the warranty period may affect warranty coverage.
For details, read the separate Mazda Warranty statement provided with the vehicle. If
you’re unsure about any servicing or maintenance procedure, have it done by an
Authorized Mazda Dealer.
There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the environment.
We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
Owner Maintenance Precautions
Maintenance Procedures:
Performing maintenance work on a vehicle is dangerous if not done properly. You can
be seriously injured while performing some maintenance procedures. If you lack
sufficient knowledge and experience or the proper tools and equipment to do the
work, have it done by a qualified technician.
Running the Engine:
Working under the hood with the engine running is dangerous. It becomes even more
dangerous when you wear jewelry or loose clothing.
Either can become entangled in moving parts and result in injury.
Therefore, if you must run the engine while working under the hood, make certain
that you remove all jewelry (especially rings, bracelets, watches, and necklaces) and
all neckties, scarves, and similar loose clothing before getting near the engine or
cooling fan which may turn on unexpectedly.
Electrical Fan and Engine Inspection:
Inspecting the engine with the ignition switch in the ON position is dangerous. The
cooling fan could come on unexpectedly even when the engine isn’t running. You
could be seriously injured by the fan. Turn the ignition switch off and remove the key
from the ignition switch when you inspect the engine.
WARNING
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8-11
Maintenance and Care
Owner Maintenance
Form No. 8S06-EA-03H

Changing Engine Oil and Filter
Change engine oil and filter according to
Scheduled Maintenance (page 8-3).
Please act responsibly—protect the
environment and take used oil to a
recycling facility. Ask your dealer or a
service station for information.
Changing engine oil
1. Warm up the engine for a few minutes
and turn it off. Remove the oil-filler
cap.2. Remove the drain plug and drain the oil
into a suitable container.
3. Replace the plug tightly after the oil
has thoroughly drained.
4. Fill the engine with new oil to the
MAX mark on the dipstick.
5. Securely reinstall the oil-filler cap.
6. Start the engine and inspect around the
drain plug for leaks.
7. Turn it off and wait 5 minutes for the
oil to return to the oil pan.
Check the oil level and fill to the MAX
mark if necessary.
Oil capacity (General reference only,
refer to Specifications section for
capacities.)
Handling Used Engine Oil:
Continuous contact with used engine
oil is dangerous. It could cause skin
cancer. Always wash with soap and
water immediately after changing oil
and filter.
Remove any oil splatter from the
exhaust manifold, the exhaust pipe and
the shield. Oil left on these areas will
smoke when the engine is running.
Checking or Changing Engine Oil:
Hot engine oil is dangerous. If the
engine has been running, the engine
oil becomes very hot. You could be
seriously burned. Don’t check or
change the engine oil when the
engine is hot.
WARNING
CAUTION
WARNING
NOTE
•The indicated engine oil capacities
are for general reference purposes
only. When adding or changing oil,
verify the engine oil level with the
oil dipstick.
•Use only specified engine oil (page
10-4).
Tighten
Loosen
Front
Drain plug
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8-26
Maintenance and Care
Owner Maintenance
Form No. 8S06-EA-03H

Battery Maintenance
To get the best service from a battery:
•Keep it securely mounted.
•Keep the top clean and dry.
•Keep terminals and connections clean,
tight, and coated with petroleum jelly
or terminal grease.
•Rinse off spilled electrolyte
immediately with a solution of water
and baking soda.
•If the vehicle will not be used for an
extended time, disconnect the battery
cables.

Inspecting Electrolyte Level
A low level of electrolyte fluid will cause
the battery to discharge quickly.
Inspect the electrolyte level at least once a
week. If it’s low, remove the cap and add
enough distilled water to bring the level
between the upper and lower level
(illustration).
Don’t overfill.

Examine the specific gravity of the
electrolyte with a hydrometer, especially
during cold weather. If it’s low, recharge
the battery.
Upper level
Lower level
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9-1
Form No. 8S06-EA-03H
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance
..................................................................... 9-2
Customer Assistance (U.S.A.) ................................................... 9-2
Customer Assistance (Canada) .................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors
...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ............................................................ 9-8
Warranty
........................................................................................ 9-9
Warranties for Your Mazda ........................................................ 9-9
Outside the United States ........................................................ 9-10
Outside Canada ........................................................................ 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones
................................................................................... 9-14
Cell Phones Warning ............................................................... 9-14
Uniform Tire Quality Grading System (UTQGS)
.................... 9-15
Uniform Tire Quality Grading System (UTQGS) ................... 9-15
Reporting Safety Defects
............................................................ 9-17
Reporting Safety Defects ......................................................... 9-17
Service Publications
.................................................................... 9-18
Service Publications ................................................................ 9-18
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9-2
Customer Information and Reporting Safety Defects
Form No. 8S06-EA-03H
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking "contact" at this site.

By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Assistance (U.S.A.)
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer.
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9-4
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S06-EA-03H

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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