2004 MAZDA MODEL 6 HATCHBACK phone

Black plate (99,1)
NOTE
lIf the security indicator light comes
on and stays on when the ignition
switch is turned to the ON position,
the engine will not start.
lSignals from a TV or radio station, or
from a transceiver or a mobile
telephone, could interfere with your
immobilizer system. If you are using
the proper key and your engine fails
to start, check the security indicator
light. If it is flashing, remove the
ignition key and wait 2 seconds or
more, then reinsert it and try starting
the engine again. If it doesn't start
after 3 or more tries, contact an
Authorized Mazda Dealer.
lIf the security indicator light flashes
continuously while you are driving,
don't shut off the engine. Go to an
Authorized Mazda Dealer and have
it checked. If you shut off the engine
while the light is flashing you won't
be able to restart it.
lSince the electronic codes are reset
when repairing the immobilizer
system, the keys are needed. Bring
all the existing keys to the
Authorized Mazda Dealer.
qMaintenance
If you have a problem with the
immobilizer system or the key, consult an
Authorized Mazda Dealer.
NOTE
lThe keys carry a unique electronic
code. For this reason, and to assure
your safety, obtaining replacement
key requires some waiting time.
They are only available through an
Authorized Mazda Dealer.
lAlways keep a spare key, in case one
is lost. If a key is lost, contact an
Authorized Mazda Dealer as soon as
possible.
lIf you lose a key, an Authorized
Mazda Dealer will reset the
electronic codes of your remaining
keys and immobilizer system. Bring
all the remaining keys to the
Authorized Mazda Dealer to reset.
Starting the vehicle with a key that
has not been reset is not possible.
qModification and Add-On
Equipment
Mazda cannot guarantee the immobilizer
system's operation if the system has been
modified or if any add-on equipment has
been installed to it.
CAUTION
To avoid damage to your vehicle, do
not modify the system or install any
add-on equipment to it.
Knowing Your Mazda
Security System
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Antenna
qDetachable Type
To remove the antenna, turn it
counterclockwise.
To install the antenna, turn it clockwise.
Make sure the antenna is securely
installed.
Install Remove
CAUTION
To prevent damage to the antenna,
remove it before entering a car wash
facility or passing beneath a low
overhead clearance.
NOTE
When leaving your vehicle unattended,
we recommend that you remove the
antenna and store it inside the vehicle.
Operating Tips for Audio
System
WARNING
Do Not Adjust Audio While Drivingthe Vehicle:
Adjusting the audio while driving the
vehicle is dangerous as it could
distract your attention from the vehicle
operation which could lead to a
serious accident. Always adjust the
audio while the vehicle is stopped.
CAUTION
For the purposes of safe driving, adjust
the audio volume to a level that allows
you to hear sounds outside of the
vehicle.
NOTE
lDo not use the audio for long periods
of time while the engine is off.
Otherwise the battery could go dead.
lIf a digital cellular phone or CB
radio is used in or near the vehicle, it
could cause noise to occur from the
audio system, however, this does not
indicate that the system has been
damaged.
6-16
Interior Comfort
Audio System
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Accessory Socket
The ignition switch must be in the ACC
or ON position.
Only use genuine Mazda accessories or
the equivalent requiring no greater than
120 W (DC12 V, 10 A).
CAUTION
To prevent accessory socket damage or
electrical failure, pay attention to the
following:
lDon't use accessories that require
more than 120 W (DC12 V, 10 A).
lDon't use accessories that are not
genuine Mazda accessories or the
equivalent.
lClose the cover when the accessory
socket is not in use.
lCorrectly insert the plug into the
accessory socket.
NOTE
To prevent discharging the battery, don't
use the socket for long periods with the
engine off or idling.When placing an electrical device (e.g.
cellular phone) in the tray which is
connected with the accessory socket, pass
the plug cord through the slot in the cap.
Cap slot, closed
Cap slot, opened
1. Open the lid by pulling the upper
release catch.
2. Remove the tray mat.
3. Using a coin, turn the cap
counterclockwise (about 45° from the
closed position) and remove it.
4. Open the tray by pulling the lower
release catch.
Interior Comfort
Interior Equipment
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9Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ..................................................................... 9-2
Customer Assistance (U.S.A.) .................................................. 9-2
Customer Assistance (Canada) ................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ........................................................... 9-8
Warranty ....................................................................................... 9-9
Warranties for Your Mazda ....................................................... 9-9
Outside the United States ........................................................ 9-10
Outside Canada ....................................................................... 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones .................................................................................. 9-14
Cell Phones Warning ............................................................... 9-14
Type Approval of Equipment .................................................... 9-15
Type Approval of Equipment .................................................. 9-15
Uniform Tire Quality Grading System (UTQGS) .................... 9-16
Uniform Tire Quality Grading System (UTQGS) ................... 9-16
Reporting Safety Defects ............................................................ 9-18
Reporting Safety Defects ........................................................ 9-18
Service Publications .................................................................... 9-19
Service Publications ................................................................ 9-19
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
Log on at: www.mazdausa.com
Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking“contact”at this site.
By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
9-4
Customer Information and Reporting Safety Defects
Customer Assistance
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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it's dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the
Canadian Motor Vehicle Arbitration Plan Office at the following address or telephone
number.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
9-7
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