2004 MAZDA MODEL 3 HATCHBACK ECO mode

9-3
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of three ways.
Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking "contact" at this site.

By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
J48C_8S18-EA-03I_Edition1.book Page 3 Wednesday, August 6, 2003 8:51 AM

9-4
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
Customer Assistance (Canada)
J48C_8S18-EA-03I_Edition1.book Page 4 Wednesday, August 6, 2003 8:51 AM

9-7
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
J48C_8S18-EA-03I_Edition1.book Page 7 Wednesday, August 6, 2003 8:51 AM

10-4
Form No. 8S18-EA-03I
Specifications

Engine

Electrical System

Lubricant Quality
* Refer to the recommended SAE viscosity numbers on page 8-13.
Specifications
ItemModel
2.0-liter engine 2.3-liter engine
Type DOHC-16V in-line, 4-cylinder
Bore×
Stroke 87.5 ×
83.1 mm (3.44 ×
3.27 in) 87.5 ×
94.0 mm (3.44 ×
3.70 in)
Displacement 1,999 ml (1,999 cc, 121.9 cu in) 2,261 ml (2,261 cc, 137.9 cu in)
Compression ratio 10.0 9.7
Item Classification
Battery 12V-40AH/5HR, 12V-52AH/5HR, 12V-55AH/5HR
Alternator 12 V - 90 A
Starter2.0-liter engine 12 V - 1.0 kW
2.3-liter engine 12 V - 1.4 kW
Spark-plug number NGK ITR6F 13
Spark-plug gap 1.25—1.35 mm (0.049—0.053 in)
NOTE
When cleaning the iridium plugs, do not use a wire brush. The fine particulate coating
on the iridium alloy and platinum tips could be damaged.
LubricantClassification
API Service ILSAC
Engine oil
*SL GF-III
Lubricant Classification
Manual transaxle oilAny temperatureAPI Service GL-4 or GL-5
SAE 75W-90
Above 10°
C (50°
F)API Service GL-4 or GL-5
SAE 80W-90
Automatic transaxle fluid ATF M-V
Power steering fluid ATF M-III or equivalent (e.g. Dexron® III)
Brake/Clutch fluid SAE J1703 or FMVSS116 DOT-3
J48C_8S18-EA-03I_Edition1.book Page 4 Wednesday, August 6, 2003 8:51 AM