from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
• The file number assigned to your application.
• The toll-free phone number of the DSB ’ s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
• Legible copies of all documents and maintenance or repair orders
relevant to the case.
• The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
• The date of repair(s) and mileage at the time of occurrence(s).
• The current mileage.
• The name of the dealer(s) who sold or serviced the vehicle.
• A brief description of your unresolved concern.
• A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
• The names (if known) of all the people you contacted at the
dealership(s).
• A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Customer Assistance
294
7. Drive the vehicle to complete the relearning process.
• The vehicle may need to be driven 16 km (10 miles) or more to
relearn the idle and fuel trim strategy.
• If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle
trim is eventually relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and radio settings must be reset once the battery is
reconnected.
• Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36 ° C (-34 ° F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014 – R1060). The level of coolant
should be maintained at the “ cold full ” of “ cold fill range ” level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in the Adding engine coolant section.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly. A
50 – 50 mixture of coolant and water provides the following:
• Freeze protection down to -36 ° C (-34 ° F).
• Boiling protection up to 129 ° C (265 ° F).
• Protection against rust and other forms of corrosion.
LEAD
RETURN
RECYCLE
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Maintenance and Specifications
313
the tread is worn down to 4mm (1/16th of an inch). When you see these
“ wear bars ” , the tire is worn out and should be replaced.
Inspect your tires frequently for any of the following conditions and
replace them if one or more of the following conditions exist:
• Fabric showing through the tire rubber
• Bulges in the tread or sidewalls
• Cracks or cuts on the sidewalls
• Cracks in the tread groove
• Impact damage resulting from use
• Separation in the tread
• Separation in the sidewall
• Severe abrasion on the sidewall
If your vehicle has a leak in the exhaust system, a road tire or the spare
tire may be exposed to hot exhaust temperatures requiring the tire to be
replaced.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
• Observe posted speed limits
• Avoid fast starts, stops and turns
• Avoid potholes and objects on the road
• Do not run over curbs or hit the tire against a curb when parking
If you vehicle is stuck in snow, mud, sand, etc., do not rapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
Tire explosions can cause death, personal injury or property
damage. Do not allow anyone to stand near, or directly ahead or
behind the spinning tire.
Never spin the tires in excess of the 55 km/h (35 mph) point
indicated on the speedometer.
Highway hazards
No matter how carefully you drive there ’ s always the possibility that you
may eventually have a flat tire on the highway. Drive slowly to the
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Maintenance and Specifications
345
change oil soon warning,
message center .......................308
checking and adding ..............308
dipstick ....................................308
filter, specifications ........310, 348
recommendations ...................310
refill capacities ........................349
specifications ..................351, 354
Exhaust fumes ..........................220
Extended Rear Park Assist ......238
F
Fail safe cooling ........................317
Floor mats .................................149
Fluid capacities .........................349
Foglamps .....................................99
Four-Wheel Drive vehicles .......240
control trac .............................240
description ..............................241
driving off road .......................243
electronic shift ........................242
indicator light .........................240
preparing to drive your
vehicle .....................................227
Fuel ............................................319
calculating fuel
economy ..........................139, 323
cap ...........................................321
capacity ...................................349
choosing the right fuel ...........321
comparisons with EPA fuel
economy estimates .................326
detergent in fuel .....................322
filling your vehicle with
fuel ...........................319, 321, 323
filter, specifications ........323, 348
fuel pump shut-off switch .....263
improving fuel economy ........323
octane rating ...................322, 354 quality ......................................322
running out of fuel .................322
safety information relating to
automotive fuels .....................319
Fuses ..................................265 – 266
G
Garage Door Opener (see
Homelink wireless control
system) ......................................132
Gas cap (see Fuel cap) ............321
Gas mileage (see Fuel
economy) ...................................323
Gauges .........................................14
GAWR (Gross Axle Weight
Rating) .......................................252
calculating ...............................254
definition .................................252
driving with a heavy load ......252
location ....................................252
GVWR (Gross Vehicle Weight
Rating) .......................................252
calculating .......................252, 254
definition .................................252
driving with a heavy load ......252
location ....................................252
H
Hazard flashers .........................263
Headlamps ...................................99
aiming ......................................101
autolamp system .......................99
bulb specifications ..................103
daytime running lights ...........100
flash to pass ............................100
high beam ...............................100
replacing bulbs .......................105
turning on and off ....................99
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Index
363