2004 LINCOLN NAVIGATOR service

Follow these guidelines to ensure safe towing:
• Stay within your vehicle ’ s load limits.
• Thoroughly prepare your vehicle for towing. Refer to Preparing to
tow in this chapter.
• Use extra caution when driving while trailer towing. Refer to Driving
while you tow in this chapter.
• Service your vehicle more frequently if you tow a trailer. Refer to the
severe duty schedule in the scheduled maintenance guide.
• Do not tow a trailer until your vehicle has been driven at least 800 km
(500 miles).
• Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
Trailer towing (standard equipment):
Your vehicle is equipped with a integrated trailer hitch and a Class I
(4-pin) trailer electrical connector. The 4-pin connector supplies power
to tail lamps, stop lamps, and turn lamps. See the trailer towing chart for
the trailer towing weight recommendation.
Trailer towing (optionally equipped trailer tow package):
The optional trailer tow package includes heavy duty trailer tow wiring.
Both a Class I (4-pin) and IV (7-pin) trailer electrical connector are
provided. Under the instrument panel a electrical connector is provided
for a customer supplied aftermarket electronic brake controller. For
installing a customer supplied electronic brake controller, a electrical
jumper harness and trailer tow electrical instructions are included with
the optional trailer tow package.
The kit containing a electrical jumper and trailer tow electrical
instructions may be purchased from any Ford, Lincoln, or Mercury
dealership (Part number 4L1Z-14A348-AA)
Note: Before towing a trailer, make sure the trailer brakes (if equipped)
and lamps are properly connected and functional. Electronic trailer
brakes (if equipped) refer to the instructions provided by the
aftermarket electronic brake controller manufacture for determining
trailer brake functionality.
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Driving while you tow
When towing a trailer:
• Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
• Consult your local motor vehicle speed regulations for towing a trailer.
• To eliminate excessive shifting, use a lower gear. This will also assist
in transmission cooling. (For additional information, refer to the
Understanding the positions of the 4 – speed automatic
transmission section in this chapter.
• Anticipate stops and brake gradually.
• Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
• Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
• Allow more distance for stopping with a trailer attached.
• If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
• The trailer tongue weight should be 10 – 15% of the loaded trailer
weight.
• After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
• To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park).
• Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer ’ s wheels.
Launching or retrieving a boat
Disconnect the wiring to the trailer before backing the trailer
into the water. Reconnect the wiring to the trailer after the
trailer is removed from the water.
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24 – hours, seven days a week
• for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• limited fuel delivery
• towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
• coverage period
• exact fuel amounts
• towing of your disabled vehicle
• emergency travel expense reimbursement
• travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1 – 800 – 241 – 3673; Lincoln vehicle customers call 1 – 800 – 521 – 4140.
2004 Navigator (nav)
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Roadside Emergencies
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Fuse/Relay
Location Fuse Amp
Rating Passenger Compartment Fuse Panel
Description
R04 Rear window
defrost relay Fuse 8 (heated mirrors), Rear window
defroster, Heated outside mirrors, Rear
window defroster indicator (climate control
head)
R05 Trailer tow
battery
charge relay Trailer tow 7 – wire connector (battery
charge)
R06 Front blower
relay Front blower motor
R201 Trailer tow
park lamp
relay Trailer tow 7 – and 4 – wire connectors (park
lamps)
R202 Foglamp
relay Front foglamps
R203 PCM relay Fuse 32, Fuse 33, Fuse 34, Fuel pump relay,
Fuel pump, PCM solenoids and sensors
R301 Trailer tow
back-up lamp
relay Trailer tow 7 – wire connector (back-up
lamps)
R302 Speed
control relay Speed control servo
R303 Fuel pump
relay Fuel pump shut-off switch, PCM (fuel pump
monitor), Fuel pump
R304 Battery saver
relay Roof rail lamps, Vanity mirror lamps,
Map/Dome lamp, Glove box lamp, Cargo
area lamp, Outside mirror puddle lamps,
Instrument cluster (interior lamps)
R305 Horn relay Dual note horn
* Mini Fuses ** Maxi Fuses
Note: Relays R301 – R305 are not serviceable components; see your
dealer or a qualified technician for assistance.
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CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
The use of tire sealants may damage your tires. The use of tire
sealants may also damage your tire pressure monitoring system
(if equipped).
Your vehicle may be equipped with a conventional spare tire that is
different in one or more of the following: type, brand, size, speed rating
and tread design. If this is the case, this dissimilar spare tire is still rated
for your vehicle loads (GAWR and GVWR). Your vehicle is equipped with
a spare wheel that does not match the road wheels and is not equipped
with a Tire Pressure Monitor System (TPMS) sensor.
Spare tire information
Note: If your vehicle is equipped with the tire pressure monitoring
system (TPMS), the system indicator light will illuminate when the spare
is in use. To restore the full functionality of the monitoring system, all
road wheels equipped with tire pressure monitoring sensors must be
mounted on the vehicle
If your vehicle is equipped with TPMS, have a flat tire serviced by a
dealer or qualified technician in order to prevent damage to the TPMS
sensor. Replace the spare tire with a road tire as soon as possible.
Location of the spare tire and tools
The spare tire and tools for your vehicle are stowed in the following
locations:
Item Location
Spare tire Under the vehicle, just forward of
the rear bumper
Jack tools and jacking instructions Under the access panel located in
the floor compartment behind the
rear seat
2004 Navigator (nav)
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure. Also, wrecker towing the vehicle
by the front frame-mounted tow hooks is not recommended or advised.
The air suspension control and the ignition must be turned off
before being towed. Refer to Air suspension in the Driving
chapter.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground (without dollies) and the rear wheels off the ground.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the
ground.
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized Ford dealer for
warranty repairs. While any Ford dealership handling your vehicle line
will provide warranty service, we recommend you return to your selling
dealer who wants to ensure your continued satisfaction. Please note that
certain warranty repairs require special training and/or equipment, so not
all dealers are authorized to perform all warranty repairs. This means
that, depending on the warranty repair needed, you may have to take
your vehicle to another dealer. A reasonable time must be allowed to
perform a repair after taking your vehicle to the dealership. Repairs will
be made using Ford or Motorcraft parts, or remanufactured or other
parts that are authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at the number below.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
• Your telephone number (home and business)
• The name of the dealer and the city where the dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state ’ s warranty laws. Ford is also
allowed a final repair attempt in some states.
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